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My friend and I travel to chicago from Detroit and my friend had a very little dog. Had not problem going to chicago . Was fine coming home untill 1.5 from our last drop off to get back home , the lady kick us off and was very rude . Why kick us off now?? We got off...
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1.2
#1042513
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my parents tried to figuer out what happened but no body help them.they still waiting me till we arrive around eleven. they told me there was aman sleeping on his car seems responsible about buses coming.they ask him but he told them he has no informatios about...
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I didn't like
  • Company responsibility to passengers
  • No manager to talk to
#1042217
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I sent the message below to "customer service" but did not receive a reply. The punkish behavior of the bus driver speaks volumes about his employer. I will never ride megabus again. I'd rather drive. Concord Coach rocks!!! I wish that they serviced Hartford, CT!!!...
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Anonymous
Anonymous

What part of BUS DRIVER are you having an issue with?? The poor guy is NOT a ticket agent and for you to expect them to go above and beyond the definitions of the job that he ...

2.6
I didn't like
  • Driver called me a liar twice--unbelievable
  • Couldnt provide a solution
  • Bus driver was rude and not cutomer friendly
#1041914
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Megabus Customer Care Review

Megabus
#1047486
5.0
I purchased a ticket for the wrong time an I cudnt get a refund in which i never asked for a refund all I wanted was to catch it again different date an I cudnt change it then bcuz they was closed on the weekend so I called today now they sayn I can't dam who r u people
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Megabus Customer Care Review

Megabus
#1046732
Traveling from New York to Philadelphia there was a heavy rain and nowhere to shelter and instead of letting everyone get in the bus they made us wait in the rain. That is pretty inhuman. Would never ever take this company again and they were very rude.
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Megabus Vehicle Driver Review

Megabus
#1038268
1.7
Bus is freezing cold driver does not respond to requests to change temp and internet not functioal
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Megabus Bus Stops Review

Megabus
#1033245
Had a family crisis after I purchased my ticket. Was told I can get a refund if I provide the documents stating my crisis this is my first n last time attempting to use megabus I'll travel on the greyhound
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My family and I took Megabus from Philadelphia to New York City. This was our first experience with this company. I can say without hesitation that we will NEVER use them again. The bus itself was moderately clean but the employees were terrible. Those loading the...
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1.5
I didn't like
  • Abusive driver
#1041110
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I went to the katy mills bus stop in texas and the security gurad informed me that the bus wait was in one place and end up in another area i seen the bus and was running behind it the bus didnt wait 5 mins before they left im running with bags and a child this is...
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2.2
#1041070
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I repeat again, this is real my experience! on 4/11/17, I rode Megabus from Dallas -Houston.arrived in downtown Houston about 3.20-3.30pm. When I get off from the bus, I straight to get my luggage and shockingly couldn't find it. I asked the driver and unloader but...
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#1039754
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on 4/11/17, I rode Megabus from Dallas -Houston. arrived in downtown Houston about 3.20-3.30pm. When I get off from the bus, I straight to get my luggage and shockingly couldn't find it. I asked the driver and unloader but they have no clue, just saying call customer...
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#1038311
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I have already filed this complaint on one site, but I am doing it again. In short, I paid for a ticket for a friend from HOU - CHI, leaving HOU at 9:55 AM. My friend was at the bus stop in HOU before time. There was only one bus there, and that bus was destined for...
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2.5
I didn't like
  • Customer service experience
#1037796
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On April 14 I paid for a round trip ticket on the mega bus from Atlanta to Knoxville tn returing April 17. The April 14 trip went as expected no issues driver was nice. On April 17 my return trip I arrived at the bus station 30 minutes early for the depature time which...
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I didn't like
  • This company and policy
#1036209
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The bus driver told everyone about the stops she "may" or "may not" make. Depends on how she feels. We had a 7 hour ride and she locked the restroom due to someone human nature. We had elderly/children on the bus. One elderly lady did not eat or drink the whole 7 hour...
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I liked
  • Price
I didn't like
  • Bus driver disrespect
  • Employees were rude
#1032280
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