Submit ›
or
1.9 Based on 333 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Price 13
    • Price range 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 24
    • Refund policy 17
    • Terrible customer service 10
Advanced
search
loading...
More Less

Never forget your bag in the baggage hold if you take Megabus. Scratch that - never take Megabus. Because even a simple moment of forgetfulness, which we've all had at least once, will cost you dearly. Calling them is useless. You'll reach someone paid to follow a script, who can barely throw together a coherent Lost and Found form, let alone contact the driver - or anyone who may be of actual use for locating your lost item. If you send in a... Read more

Was this review helpful? 0 0

Could'nt make the registration because i had an critical appointment that i had to attend for my child on the same day. She needed her mental medication and special counseling before i left her unattended with babysitter. She has a disorder that requires for her to have her medication.Could'nt make the registration because i had an critical appointment that i had to attend for my child on the same day. She needed her mental medication and... Read more

Was this review helpful? 0 0

I purchase reservation on 11/17/2016 to Houston, Tx for 01/18/2017 and return trip for 01/19/2017 for some reason my return trip was schedule for 03/14/2017 and I was asking for reservation change without additional charges and the *** people only can say sorry! Wow I am a Cancer Patient and I travel to Houston MD Anderson for treatment! I ask a courtesy because of my situation i am looking for e resolution or you lose a customer and Megabus... Read more

Was this review helpful? 0 0

The driver refuse to let my grandson on the bus for know reason. The driver made him get on last and refuse to put his luggage on. My grandson a 26 year old male was not off no drugs whatsoever. The driver was very rude. All the time I was on the speaker phone so I heard the whole conversation. I ask the driver for his name and he refuse to give it to me. The driver said he was the night manager. I call the Mega Bus and all they said was I'm... Read more

Was this review helpful? 0 0

Hello Megabus company, I'm writing you to let you know how horrible your company is overall. Your customer service suck ***, Everything about ya suck tf. I payed for my ticket, reach at the bus station as I waited for this bus and it never came. I got an email saying they gonna be 90-120 minutes late...ok fine. I waited waited!! No *** bus! Remind you it was freezing outside waiting for this *** *** bus,so I decided to call and complain because... Read more

Was this review helpful? 0 0

I purchased a ticket and they text me the reservation number to my phone, due to me not being able to access my email.Next day the bus was cancelled and i called to confirm and rescheldule. In the process of reschelduling i explain again i didnt have access to my email so please text it to my phone. me. The man confirm he understood what i asked and said yes. My friend gets to the stop where the bus is leaving from and they say the numbers that... Read more

Was this review helpful? 0 0

Hi I am a passenger travelling in megabus from Washington DC to Philadelphia. The bus was supposed to leave DC at 5pm which it did. The bus reached Baltimore around 6:50pm and the driver made an announcement that due to some reason another drive will be taking over and driving to Philly from Baltimore. It would take 20 minutes for the driver to be there and start the remainder of the Journey. But it's been an hour now and the bus is still at... Read more

Was this review helpful? 0 0

20 degrees outside and the bus is broke down. They put us in a hotel lobby WHERE WE HAVE BEEN SITTING FOR 7+HOURS WTH.....Now they are saying we are stuck here till tomorrow. I had to be in town today for something VERY Important. I call mega bus customer services they talked to me as if it was my fault. I will never ride on the mega bus again. I am convinced they don't give a *** and for the low fare you get the same kind of service LOW.... Read more

Was this review helpful? 0 0
  • From mobile
  • Dec 17, 2016
  • by anonymous
  • #974998

Their customer service is terrible. They couldn't access their systems for an hour. They should be able to send email before departure time so that passengers do not wait for the bus about 2 hours.

Add comment

Had an experience with Megabus?

Did not find what you were looking for?
× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Megabus. However, many companies do monitor reviews on our site.

 
×
You are reading about Megabus.
Filing a new complaint about
×