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1.9 Based on 303 reviews
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  • Customers like
    • Price 13
    • Price range 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 23
    • Refund policy 16
    • Late bus 10

I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus should have come. It was very dangerous. I called the customer service but as it was 3:30 am no one was working. I had to take the Greyhound bus to Chicago. Thank google map with which... Read more

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  • From mobile
  • Sep 25
  • #925436

I'm waiting for megabus for 2 hours now. No any update and when you call they say just stay at bus stop and wait. The operation doesn't have any idea where the bus is and even doesn't have any clue when the bus is due. There are 10+ people waiting with no any information outside. Never ever will use them again... please chose different carrier. At least Greyhound has busy stations.

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Megabus - Bus Overheated
1 of 2

On September 17, 2016 I was scheduled to catch a Megabus from Durham, NC to Washington, DC to board a train to Chicago. The bus was due to arrive in Washington around 2:10 PM. My train was pulling out at 4:05 PM. The bus began overheating outside of Petersburg VA and by the time it was repaired and back on the road it was four hours later. I missed my train and had to reschedule for the following day. Plus find a hotel room for the overnight... Read more

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Today my daughter was sched to from NY to Wash DC, she missed the bus because she could not find the location. I called the number to see if we could reschedule for a different time for the same day, and I was told by Javon that its not part of the contract that I needed to canceled the entire trip and I had to pay again. Oh No Sir NOT Today. Totally not acceptable for any good business. Just to call back and be told for her to wait for the... Read more

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  • From mobile
  • Sep 21
  • #922697

I BOOKED A TRIP FROM SACRAMENTO TO SAN FRANCISCO ON SEPT 10 BUT THE BUS NEVER CAME ON TIME AS SCHEDULED AT 930AM . CAN I GET A REFUND SINCE IF I RUN LATE ON SCHEDULE I DON'T GET ANY REFUND BUT WHEN THE BUS IS LATE THEY SHOULD GIVE REFUNDS TO THE CUSTOMERS. I EVEN TOOK UBER JUST SO I COULD CATCH UP WITH MY 1PM WORK SCHEDULE.

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I took the megabus from charlotte nc to washington dc on 9/18/16 11:50am first thing bus didnt leave until 12:15pm.the plug and wifi didnt work on the bus which i thought these were included in the fare as well as the driver pulled on the side highway to get earbuds and something to drink which he should've did before hand.very dangerous.very bad exp p makes me second guess about taking it again.would like some type refund or replacement ticket Read more

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Mega Bus left me stranded at the pick up spot in Sacramento on Oct.9th 2016. I was a half hour early and waiting. No bus every showed up. I waited two hours without a bathroom break because I was afraid I would miss the late bus. At my age of 69 that is an awful thing to experience...almost wetting ones pants. It was horrible. I had to get friends to come all the way from Reno to pick me up. So I had to wait for another two hour for them... Read more

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  • From mobile
  • Sep 14
  • #918675

I've entered the megabus in Atlanta at 10 am on Friday September 9 To fayetville arrival time at 5:30pm. I left the bus in Fayetteville and forgot to pick up my lagguage . I don't have any clothes with me and need to get my lagguage it was still in the bus , it's a orange one kinda heavy . Please contact me if you find my lagguage at pamela.sa@outlook.com Thank you

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I've been a fan of Megabus previously. That is because i never interacted with the customer service dept, I only would buy a ticket and take a trip. HOWEVER, the moment i analyzed, did some researched, and had a few encounters with their customer service dept, I realized the true company they are. 1st Experience: I called Megabus Customer Service about a bus ticket that I bought that needed to be changed. (back story) I purchase a bus ticket,... Read more

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  • From mobile
  • Sep 11
  • #916913

So I would normally call the company with the following complaint, but since they are so rude and constantly hang up on their customers, I'll have to leave negative feedback. I have seen ROACHES on the bus. The first time close by me; the second time ON ME!!!!! Which means these roaches are brazen!!! I pay for my travels to Orlando, not for roaches to travel!

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