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1.9 Based on 323 reviews
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  • Customers like
    • Price 13
    • Price range 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 23
    • Refund policy 17
    • Terrible customer service 10
  • From mobile
  • Dec 01
  • #965315

I was catching a bus in new orleans.i am disable and received very poor service. M Wallace 832 334 8138

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  • From mobile
  • Dec 01
  • #965109

Miss 310 bus from atlanta ga to indanposils in had to take wife to hospotal and wanted to no if can get anther bus

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I purchased a ticket to leave TN at 6:35pm to arrive in ATL at 10:10pm my next bus was to leave at 10:45. My 1st bus was an hour late. Now I understand traffic but you would think that the bus driver would call and say they are running late. I'm not mad about this what I'm upset about is when i called customer service I had the rudest person you could possibly imagine. Some rude asswipe who said raised his voice said it was my fault because I... Read more

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Where do I start? Rude bus driver and loader. He was short and snappy with the riders. The bus was freezing constantly and he Left me and some other rider in another state. He stopped the bus and didn't say how long we were stopping for. A few of us looked for him and couldn't find him, but when we tried to ask the loader, he yelled "leave me, I'm Loading". Needing to use the bathroom and the one on the bus was occupied for a long time, I ran... Read more

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I was in New York and was coming home to Massachusetts on Monday morning. The scheduled time for the megabus to leave was 12:10 pm. I arrived early and got in a very long line. The temperature was freezing and it was rainy and windy. As we waited we asked the workers (who by the way sat in a nice warm van) when the bus would arrive. At first they said the didn't know then we were told the bus was around the corner fueling up. We were told this... Read more

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  • From mobile
  • Nov 28
  • #962510

Bus is beyond late. No way to call and find out why the bus is late. To top it off it's raining

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We were a party of three, and we literally paid $240 to your company for our trip to New York from Providence, including the return trip. I have been a loyal costumer even though my was shaken by the lateness of services multiple times I still preferred Megabus, yet recently I'm further questioning if I'm making the right choice. Every single time that I took megabus the bus was late. 10mins, 15mins, an hour... Multiple times. This time I... Read more

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I travelled from NY-Washington-Atlanta(res9-4043-111616-CM21R-2315-NEW-ATL). PROBLEM #1 After the driver changeover all of the electrical outlets were nonfunctional -overheads as well between the seats. PROBLEM #2. The bus ran out of gas about a half a mile from our final stop at the Marta Center in Downton Atlanta. PROBLEM #3. We were NOT LET off the bus for at least TWENTY MINUTES. No info. from the driver as to the next step. Of course two... Read more

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  • From mobile
  • Nov 24
  • #960582

Yall need to improve yall service yall never have info on the buses nothin !!! Rite now in my opinion yall suck!!!

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I booked a trip with Megabus from Houston, Texas on 11/18/16 ; reservation number is 77-4047-111816-M77R-1305-KTY-SAN, leaving Houston, Texas from Katy Mills Mall at 1:05 p.m., but the bus didn't arrive until 1:18 p.m. Asked the Bus Driver was this the bus to San Antonio and she Austin. Passenger advised me that the bus were traveling to both cities. I did not book a trip to travel from Houston to Austin and then to San Antonio. When booking... Read more

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