Megabus Reviews
Megabus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Megabus has a 2.2 star rating from 886 reviews; 35% would likely recommend. Rating distribution skewed unfavorable with 67% negative and 15% positive; consumers are mostly dissatisfied. Megabus reviews show frequent requests for refund and complaints about customer service.
Key Takeaways for Future Customers
- Expect low-cost fares and medium price level but weigh reliability.
- Allow extra time for delays and verify pickup location in advance.
- Be prepared to pursue refunds if service is missed or canceled.
Negative Feedback / Risk Areas
- Poor and unresponsive customer service and frequent customer complaints.
- Missed or canceled buses with little communication or tracking.
- Refund, exchange and cancellation issues and disputed charges.
Positive Feedback
Reviewers cite low price, price range and safe driving; number of destinations is valued and some agents provided helpful support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Megabus has a 2.2 star rating from 886 reviews; 35% would likely recommend. Rating distribution skewed unfavorable with 67% negative and 15% positive; consumers are mostly dissatisfied. Megabus reviews show frequent requests for refund and complaints about customer service.
Key Takeaways for Future Customers
- Expect low-cost fares and medium price level but weigh reliability.
- Allow extra time for delays and verify pickup location in advance.
- Be prepared to pursue refunds if service is missed or canceled.
Negative Feedback / Risk Areas
- Poor and unresponsive customer service and frequent customer complaints.
- Missed or canceled buses with little communication or tracking.
- Refund, exchange and cancellation issues and disputed charges.
Positive Feedback
Reviewers cite low price, price range and safe driving; number of destinations is valued and some agents provided helpful support.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Claim
- - Wasted 45 minutes waiting at the Toronto stop.
- - Kingston: 10 minutes for coffee; the bus left.
- - I waited over 4 hours for another bus and wasted holiday.
This is the worst bus company I have ever used in my 54 years. They let us wait for 45 minutes at the Toronto bus stop from 6:15 till 7:00 am.
The bus made a stop in Kingston and I asked the driver if I had enough time to buy a coffee, and the answer was 10 minutes. I bought it in less than 5 minutes; I returned outside and no bus was waiting for me. They lied to me, telling me the bus would wait until 10:10, but I showed them my ticket at 10:06.
I had to wait more than 4 hours in the station for another bus. I wasted 1 of my holidays because of their disaster.
Preferred solution: Full refund
User's recommendation: Use another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
Terrible experience with mega bus
My flight was delayed on July 5th, in increments of 1 hour, I thought I would still arrive in Boise on July 5. As soon as it became apparent that I was not going to get into Boise and would then miss my mega bus reservation on July 6th I started trying to contact you.
The call went unanswered 3 times and one time it asked me to pay a $5. Fee to get it resolved.
I was so upset and frustrated about the flight delays and then mega bus added to that. I just want a refund from mega bus for my ticket due to circumstances outside my control.
Oklahoma City, Oklahoma
Still waiting for a call back
Need to schedule a ride to the Drs appointment at Edmond on September 2nd to the comprehensive pain and spine Dr. I have some one to assist me
Columbus, Ohio
I want to order tickets for Thursday morning to Clevlad Ohio from Columbus Ohio, I want to pay now
Nothing Nothing yet i want to book a trip for tomorrow morning, from Columbus to CLEVELAND OHIO?answer me first. None
- I want to talk to day
Preferred solution: A trip to CLEVELAND OHIO tomorrow morning.
Guelph, Ontario
My sons megabus has been stranded on the side of the 401 for over 2 hrs
Not resolved.
My son is stranded in Couburg On for over 2 hours now due to an issue in the megabus that hes traveling. Bus is stranded on the the 401.
No assistance yet?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Bus didn't show up in over 3 hours
- - Megabus Philly to Baltimore didn't show after 3+ hours; no tracking; staff claimed 9 PM arrival (false); no refund or credit.
Megabus from Philly to Baltimore didn't show up after over 3 hours, and there was no tracking information available. I called customer service, who said the bus arrived at 9 PM, which is a total lie. They refused to refund or credit my fare.
- Cheap transportation
- Horrible or nonexistent communication
Preferred solution: Full refund
User's recommendation: Use any other method of transportation!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo problem with the company you just didn't run services to where I was going have services to where I was going
- - No problem with customer service.
- - Megabus does not serve Alabama.
- - Please do not email me anymore.
No problem with customer service none at all just in go to where I was trying to get to
Megabus did not serve Alabama which is cool but now that you don't serve all about them please do not email me anymore emails thank you very much this area is over please do not email me anymore thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnd never showed up but is showing the flex bus that I put that caught but I didn't know the location it said on crossroads cuz I know Megabus come on crossword but no bus never came
- - I booked Megabus San Antonio to Houston for $80; the bus never arrived.
- - Money was taken; no bus at crossroad park-and-ride; service was closed.
The bus never showed up where my location was at I have booked the ticket early this morning for $80 around trip from San Antonio to Houston Texas I made it at 7:00 and it showed on my location the flex bus and I don't know about that and it took my money and tell me at crossroads so what can I do my cousin is sick and I was trying to get there I even try to call customer service of the Megabus that took my payment but it's closed and I also had a witness at crossroad park and ride the bus driver he sits right there and sit there for 2 hours so he said he didn't see nobody drive up no bus no nothing unless they don't come here no more I don't know what's going on cuz I ain't going to bust in a while I'm just trying to get to my cousin they will just texting me from 7:00 to 10:00 to get there and I was feeling left please help me
User's recommendation: Could you please reach out to customer service please it's emergency I'll try to get to my sick cousin
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNo bus stop
- - Confusing directions at Port Authority NYC led to the wrong area.
- - No clear signage; better information or signage for Peter Pan destinations.
Our tickets tell us to go into the Port Authority NYC bus station. They told us to go one block more.
Got into that station and when we go to that station she told us to go dorm two floors (it was only 1) and every gate to every city state was there but Pittsburgh. We went back upstairs and outside turned down the alley and absolutely no signage that indicates we are in anyplace but a line to go to the Newark airport. My daughter went back inside for additions instructions while I waited on the street. Fortunately I ran into one passengers who took the bus last week photo attached and assured me we were in the correct place to wait.
You really need signage and I for provided to the information booth of port authority or better yet a gate with the rest of the Peter Pan destinations. Thanks Antoinette Grady 412889****
User's recommendation: Never until they put a bus stop sign
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo notification or information on bus delay
The bus did not arrive at State College on Feb 21, 2025, at 7:20 PM departure time, and there was no communication about delays. Customer service is not answering calls either.
Preferred solution: Full refund
Houston, Texas
You don’t leave out of Houston anymore
You left Houston what do you want me to say I come from Port Arthur to catch the bus now you dont have a ride for me to go to Dallas
User's recommendation: Don’t ride unless you return to Houston
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed my refund back so me and my kids can eat did not make it to the city
Put my money back on my credit card are Iwill have your company closed down I used my credit card and the bus driver make me and my two year get off the bus so ijust wanted my money back on my card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation???
- - Megabus canceled our NYC booking 4 days before travel.
- - Reschedule with Peter Pan at no cost.
- - Phone failed; link failed; $40 switch; seats not together.
They never contacted me
I immediately tried to call both Megabus and Peter Pan, but neither answered my phone calls. I then emailed both customer services because the link in the email was not directing me to the page to reschedule. When I finally found a link on Peter Pan's website to switch, I had to pay an extra $40 to get on a bus closest to our original reservation. We were going up for my daughter's first fitting at Kleinfelds.
We had a hotel reservation and needed to get to NYC as originally planned. The Megabus reservation I made had us seated together (three of us) with an upgraded price - when we had to switch, we were not guaranteed a seat together. Then, when I received an email about my switched reservation, I was informed for the first time that we could not leave our car on the White Marsh parking lot overnight.
The park-n-ride station was closed; hence, I had to figure out how we were going to manage that. The whole experience was unsatisfactory and we will never take a bus to NYC again.
- Cheap and easy to schedule in the past
- No customer service
- Lack of concern for last minute change
Preferred solution: Apology
User's recommendation: Take the train
Amherst, Massachusetts
Inaccurate instructions for bus pick up
- - Pittsburgh bus pickup instructions conflict, and they should specify picking up at the Transportation Center.
The pickup instructions for the Pittsburgh bus should specifically state to pick up bus in the transportation center. Two different instructions exist when reading through the instructions.
First one reads across the street from Transportation center. Next paragraph reads under the portico of the David E.
Lawrence Convention Center. I almost missed the bus due to these inaccurate instructions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible. Double charging so the workers can make extra money. If you really don’t want to bring harm to dythid is not the service. They will take your money and then play games with you.
- - Allegedly secretive operation; scam claims, refund demanded; worst service with harsh, aggressive treatment of a 68-year-old.
I don’t know what’s going on just know I was robbed by Megabus and its employees. I asked to be reimbursed and to this day I haven’t heard anything. I just want to be treated right get my money back.
Dont be surprise if this is actually a drug and gun running operation that certainly how they act very secretive and with the employees trying to scam people out of money I wouldnt put it fast and they definitely scammed me out of mine and I want my money back. As for right now, this is the worst service you could ever take as a 68 year old senior I was treated harshly and aggressively when asking for my money they actually act like they wanted to jump me.
User's recommendation: Don’t take this bus service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Report is about bachee sidibe
- - Lack of toilets and travel concerns for Ali Dicos and family.
- - The writer requests court action and reporting about the situation.
And his family they putting their others things on for this at the ways not having a toalets for why's this Ali dicos and they're traveling for same alls in my assin for using for them family fuith and sixinigs for them wife's for and whys they getting my assin for this at why's this I'm needing court for about this position for about Ali dicos and his family and I'm not wife's for them about this for and I'm not selvert for this they're traveling is a selvetinigs for is not good at for travellers for you breeders on them and it's all people different for and is all about assin for by creating for anyone is travelling for this marriage system for or you need clear at the pupllercetion about not any disises for you about this system if not you can take people like this ways for and this the reason for yaya jammeh was. H.I.V for him about this jollars for I'm not wanting bachee sidibe system for on I don't want it and I'm not going to a jollar about Malik jajous and his putinigs myins on his work partner for and I'm not wanting it and his putinigs something about Mardinigs on ims for and I don't want to faith him for and I don't want any trouble for about him for his laifinigs on ims for Mardinigs on I'm for natinigs reasons for natinigs about this and want reporting him before I'm getting troubles by him for and they traveling all is taking ims like little children for play with ims about my trouth for natinigs for please is reported to you by something about eles for do about anything for please is I'm president of your USA people please I'm needing trout's for this and his putinigs him wife's on myins for this at and the why's I'm getting troubles because his Mardinigs on ims about sixinigs place for and I don't want it for please outits this for and i.m themes anything for this at please policy low is this for I don't want troubles for him for
Preferred solution: Costors
User's recommendation: I recommend this for report about this report
About
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Megabus.com is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.
Megabus is ranked 21 out of 229 in Buses category
USA, Worldwide
Megabus FAQs
Megabus is a low-cost bus service company. They operate in over 100 cities in the USA, Canada, and the UK.
According to the Megabus cancellation policy, you can’t cancel their ticket once you have made your reservation.
The Megabus refunds policy states that tickets are non-refundable. Passengers have the option to reschedule their reservations any time before 3 hours to the scheduled departure time. The initial cost of the reservation goes towards payment for the new reservation. You will need to top up any difference and a rescheduling fee applies.
Megabus ticket prices vary from one destination to another and according to demand for the bus services. Their one-way tickets start from as low as $1.
Consumers choose Megabus for low-cost tickets but several reviewers on Pissedconsumer.com complained about lost luggage, untimely service delivery, and poor customer service.
Megabus does not offer any refunds or credits if you miss your bus.
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