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While traveling from Atlanta to Durham without air condition and having to stop on the side of the highway while the driver did everything she could possibly do we finally got back on the road only to be stranded in 90 degree weather in Charlotte NC. I take medication...
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Anonymous
Anonymous

No reimbursement .All they promised was a ride to Durham which, during a reasonable effort to fulfill that contract, you voided their obligation by leaving the scene at your o...

#1060617
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On my trip to cleveland from Chicago, megabus forgot to dump to toilette from the previous trip, so not only we were not allowed to use the restroom for 7.5 hours, we also had to smell the *** we brought with us to cleveland. That was the most disgusting I have ever...
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1.0
I didn't like
  • Couldnt provide a solution
  • Poor and rude customer care service
  • Poor comm poor cust serv inconvenience ext chg on co err
#1059531
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I purchased a bus ticket online for a bus leaving at 9am out of new Orleans, Louisiana and arriving in Houston, tx that same day. I am currently in Alabama but I live in Houston and there is no direct route to Houston from where im at so I would have to drive to New...
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1.7
#1054486
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Megabus - Failed to provide the service

Megabus
#1058106
Yes i call 4 times, at one point i was on hold for 3 hours. My bus never showed up and they won't refund my hard earning money.
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Megabus - I need to change my ticket.

Megabus
#1056343
4.0
My son injured his ankle & is temporarily unable to walk. I am requesting credit for one of my tickets dated for 06/04/2017 for the 11:10p.m. departure from LOS Angeles to San Francisco.
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Megabus - Poor service

Megabus
#1053620
3.8
The power outlets are not working ita a long ride to Nyc be riding without being able to charge uout phone and the the over head bins are constanly rattling oudly.
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Megabus - These people are a rip off

Megabus
#1047486
5.0
I purchased a ticket for the wrong time an I cudnt get a refund in which i never asked for a refund all I wanted was to catch it again different date an I cudnt change it then bcuz they was closed on the weekend so I called today now they sayn I can't dam who r u people
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I was traveling in this bus from Baltimore to New York. I had a personal emergency which was discussed with Customer Support on call before making reservation, bus driver was so rude and threatening to call 911. There was a big communication gap between customer...
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1.0
#1053551
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My friend and I travel to chicago from Detroit and my friend had a very little dog. Had not problem going to chicago . Was fine coming home untill 1.5 from our last drop off to get back home , the lady kick us off and was very rude . Why kick us off now?? We got off...
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1.2
#1042513
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my parents tried to figuer out what happened but no body help them.they still waiting me till we arrive around eleven. they told me there was aman sleeping on his car seems responsible about buses coming.they ask him but he told them he has no informatios about...
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I didn't like
  • No manager to talk to
  • Company responsibility to passengers
#1042217
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I sent the message below to "customer service" but did not receive a reply. The punkish behavior of the bus driver speaks volumes about his employer. I will never ride megabus again. I'd rather drive. Concord Coach rocks!!! I wish that they serviced Hartford, CT!!!...
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Anonymous
Anonymous

What part of BUS DRIVER are you having an issue with?? The poor guy is NOT a ticket agent and for you to expect them to go above and beyond the definitions of the job that he ...

2.6
I didn't like
  • Driver called me a liar twice--unbelievable
  • Couldnt provide a solution
  • Bus driver was rude and not cutomer friendly
#1041914
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My family and I took Megabus from Philadelphia to New York City. This was our first experience with this company. I can say without hesitation that we will NEVER use them again. The bus itself was moderately clean but the employees were terrible. Those loading the...
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1.5
I didn't like
  • Abusive driver
#1041110
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I went to the katy mills bus stop in texas and the security gurad informed me that the bus wait was in one place and end up in another area i seen the bus and was running behind it the bus didnt wait 5 mins before they left im running with bags and a child this is...
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2.2
#1041070
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I repeat again, this is real my experience! on 4/11/17, I rode Megabus from Dallas -Houston.arrived in downtown Houston about 3.20-3.30pm. When I get off from the bus, I straight to get my luggage and shockingly couldn't find it. I asked the driver and unloader but...
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#1039754
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