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Never forget your bag in the baggage hold if you take Megabus. Scratch that - never take Megabus. Because even a simple moment of forgetfulness, which we've all had at least once, will cost you dearly. Calling them is useless. You'll reach someone paid to follow a script, who can barely throw together a coherent Lost and Found form, let alone contact the driver - or anyone who may be of actual use for locating your lost item. If you send in a...
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Anonymous

Anonymous "Such an unfortunate, ***, avoidable situation"
You said it, don't forget your bags and this situation can be avoided.
Great advice for the youth of today.

2.8
I liked
  • Safe driving
  • Affordability
I didn't like
  • Lost and found
  • Mean drivers
#1003324
Could'nt make the registration because i had an critical appointment that i had to attend for my child on the same day. She needed her mental medication and special counseling before i left her unattended with babysitter. She has a disorder that requires for her to have her medication.Could'nt make the registration because i had an critical appointment that i had to attend for my child on the same day. She needed her mental medication and...
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1.5
I liked
  • None
I didn't like
  • Refund policies
#989857
I purchase reservation on 11/17/2016 to Houston, Tx for 01/18/2017 and return trip for 01/19/2017 for some reason my return trip was schedule for 03/14/2017 and I was asking for reservation change without additional charges and the *** people only can say sorry! Wow I am a Cancer Patient and I travel to Houston MD Anderson for treatment! I ask a courtesy because of my situation i am looking for e resolution or you lose a customer and Megabus...
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1.0
I didn't like
  • Way i was treated i am a disable customer
#988244

Short Review for February 19, 2017

#1010805
1.0
Da phone hung up from us
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Megabus Customer Care Review

#974998
Their customer service is terrible. They couldn't access their systems for an hour. They should be able to send email before departure time so that passengers do not wait for the bus about 2 hours.
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Megabus Vehicle Driver Review

#973312
3.6
The bus driver for my trip frist reproch jr was rude and sharp. On my trip 12-14 -2017 from miami to tampa loaded bus @4:30 pm @ the car rental station i asked him could i sit in the seat behind he rudly told me no i ask him why he told me i just cant thy why i have sat there on other trips.he just rude.
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Megabus Customer Care Review

#970060
I order my ticket over phone before place trip when went Atlanta they act like didnt want let on bus remind have kids with disabilities when got Washington Dc they gave incorrect information if you all i would take train or plane they will not get service agin pray they close them down they fill bull
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The driver refuse to let my grandson on the bus for know reason. The driver made him get on last and refuse to put his luggage on. My grandson a 26 year old male was not off no drugs whatsoever. The driver was very rude. All the time I was on the speaker phone so I heard the whole conversation. I ask the driver for his name and he refuse to give it to me. The driver said he was the night manager. I call the Mega Bus and all they said was I'm...
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I didn't like
  • Bus itsself
  • Bus driver disrespect
  • Poor customer service
Hello Megabus company, I'm writing you to let you know how horrible your company is overall. Your customer service suck ***, Everything about ya suck tf. I payed for my ticket, reach at the bus station as I waited for this bus and it never came. I got an email saying they gonna be 90-120 minutes late...ok fine. I waited waited!! No *** bus! Remind you it was freezing outside waiting for this *** *** bus,so I decided to call and complain because...
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Anonymous

None I had problems with them also many time. The drivers a rude and disrespectful. I wrote the Better Buere, the State Attorney , wrote the Chicago Tribune, Called the corporate o...

1.1
#976661
I purchased a ticket and they text me the reservation number to my phone, due to me not being able to access my email.Next day the bus was cancelled and i called to confirm and rescheldule. In the process of reschelduling i explain again i didnt have access to my email so please text it to my phone. me. The man confirm he understood what i asked and said yes. My friend gets to the stop where the bus is leaving from and they say the numbers that...
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2.2
#976479
Hi I am a passenger travelling in megabus from Washington DC to Philadelphia. The bus was supposed to leave DC at 5pm which it did. The bus reached Baltimore around 6:50pm and the driver made an announcement that due to some reason another drive will be taking over and driving to Philly from Baltimore. It would take 20 minutes for the driver to be there and start the remainder of the Journey. But it's been an hour now and the bus is still at...
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1.2
#976264
20 degrees outside and the bus is broke down. They put us in a hotel lobby WHERE WE HAVE BEEN SITTING FOR 7+HOURS WTH.....Now they are saying we are stuck here till tomorrow. I had to be in town today for something VERY Important. I call mega bus customer services they talked to me as if it was my fault. I will never ride on the mega bus again. I am convinced they don't give a *** and for the low fare you get the same kind of service LOW....
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1.0
I didn't like
  • Mega bus was a big disappointment
#975665
I have rode the Megabus 15+ times now and this will be my last. The main reason I chose megabus originally was due to it being cheap and decently convient. The reason I will not ride megabus again is because out of 15+times riding the bus they have been late 10 or more of these times the Cleveland browns have a better chance of winning the Super Bowl than megabus actually showing up when they're suppose to.The second time I rode the bus they...
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1.8
#973900
I purchased a ticket to leave TN at 6:35pm to arrive in ATL at 10:10pm my next bus was to leave at 10:45. My 1st bus was an hour late. Now I understand traffic but you would think that the bus driver would call and say they are running late. I'm not mad about this what I'm upset about is when i called customer service I had the rudest person you could possibly imagine. Some rude asswipe who said raised his voice said it was my fault because I...
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1.0
#964669