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Pissed Consumer Interviews ?

I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc and drove to the address listed which was Sumter st. We arrived at 2 am. Bus was leave at 3. The building was well lit but the doors were locked. A man walking by told us megabus had moved. By then it was 10 after. 2. I called Megabus but a recording kept saying hold on for next agent but no one picked up. We found another person who told us it was at Greyhound station. I GPS that and arrived at 3:03 and nothing was there. It was closed. I got a motel room and called megabus in the morning and was told that they had moved from that address a month earlier and was located on broad river st. They said yes, if you Google megabus in sc, it would probably give the old address but if you had gone to your email, you would have seen the new address. I said it would not have occurred to me to check my email. I had the confirmation number from your site once I paid. I ended up having to pay another $85 approx. for the total trip plus a motel room to stay in Columbia for the next daily bus.I feel that some consideration should be given to me. I should be able to GPS where you are, not where you were.
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Megabus - Bus broke down

Want my money back ..customer service was rude
#1398515
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Megabus - Emergency and no help

A lady name Crystal that is not American, answer the phone she was not helpful at all. As I explain to this woman the web site did not work, she proceeded to tell me that, there is no web site like that all. And with that same breath she tells me the web is for exchange tickets. This is a company that is very unorganized and get over on there customer Angry
1.3
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Additional Fees
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1398093
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Megabus - The bus was not at the stop at the time of our ticket

We arrived at the bus stop and waited from 11:10-11:30 for an 11:15 scheduled bus. The bus never showed. This is unacceptable and has cost us both time and money.
1.0
Details
Billing Practices
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Quality of Food
Value for money
Website
#1397571
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Your drivers not so much. Lawyer doctors and other highly educated professionals use your services based on price and relative convience. Mega bus is not greyhounds. That is so because when greyhound makes an announcement about safer comfort and othe topics, Grehound...
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#1397554
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Megabus - Schedule for phila to state college

Bus never came. 4:55 from phila to state college
#1397211
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I missed my flight because Megabus arrived too late! On Tuesday November 6 I booked a bus ticket to go from Gainesville to Orlando at 1:45 pm. I booked this trip because the bus would arrive in Orlando at 3:45 pm, so I would have enough time before my flight to...
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#1396615
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Megabus - Not happy

I always take mega bus to Knoxville TN to now find out that y'all no long go there is very upsetting !
1.0
Details
Price Affordability
Product or Service Quality
Staff
Value for money
#1396074
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I scheduled a $27 bus ride from Houston,TX to Austin, TX for 10/28/18. I wasn't able to make that bus so I traded my ticket in for credit (before the 24 hour mark) since, that was the only option available. After the trading process, I checked to see if my credit...
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2.2
I liked
  • Price
I didn't like
  • Because of poor customer service and refund
#1394720
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Megabus - Late bus

I understand it is daylight savings time but our bus is late it was supposed to be here at 1:10 AM November 4 I arrive at exact time in enough time for it to arrive and get on mine bus is still not here and there are several people waiting
#1393739
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Ppl are so rude!!! In atl and in chicago...i am on the bus now! And the *** atl *** say i need to get in the back of the line with a 5 years old child...and this *** keep going on and on bout how ppl need to get in the back of the line. When u came early....i am never...
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2.6
#1393263
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