Megabus Reviews and Complaints
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Customers don't like
- Poor customer service
- Refund policy
- Rude driver
Customers like
- Price
- Price range
- Bus drivers seem to know the route well
Left my son at rest stop in middle of nowhere middle of the night .Megabus customer service closes at 1am no one answered the phone. Couldn’t even get a cab till 5am to get to a nearby city. He was hours away from where he departed and hours away from his destination....
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The reservation website does not accept multiple tries with multiple credit cards so I cannot make a reservation even when using a credit card used to purchase tickets previously. The only help offered is to charge $7.00 to make the reservation. This is a scam. If the...
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The mega bus has the worst customer service on this planet. I will never ever use this services again. I was charged twice for the same trip and I called customer care and the supervisor told me he can't refund the charges because the trip already passed. I just...
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I left my red floral fabric luggage (lost & found claim #17043#) under the bus as I got off in Syracuse. The driver never left his seat to help retrieve passengers luggage that trip. I reported it missing immediately. Within 2 hrs I received an email stating that after...
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I’m still waiting for mega bus trip from Burlington to Boston at 4:15 but I didn’t see the bus coming it late about 45 min what wrong with the bus and I call to the company they told me the company will sending the information what happened If the company know the...
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I am very unhappy with my experience my first experience with the Megabus they do I was unprofessional they don’t let you know what is going on she don’t announce anything you don’t know where you are the seats or really really small we were packed in like sardines...
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Megabus - My bus is late
I'm satified with what received thank you.
Megabus - Bed bugs August 2018
Traveled overnight from buffalo to Philadelphia, woke up from a nap and was bitten by bedbugs, had them get on my pillow
Megabus - Need to know price on a round trip
No phone keeps hanging up
Similar to Megabus
Had a tire blow out and had to sit on the side of the highway for 2hrs and the bus driver dropped us off food then left for 20 mins very unhappy i had my son and was 2hrs late getting to my destination and all they would offer was another trip after informing them i...
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