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Pissed Consumer Interviews ?

I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc and drove to the address listed which was Sumter st. We arrived at 2 am. Bus was leave at 3. The building was well lit but the doors were locked. A man walking by told us megabus had moved. By then it was 10 after. 2. I called Megabus but a recording kept saying hold on for next agent but no one picked up. We found another person who told us it was at Greyhound station. I GPS that and arrived at 3:03 and nothing was there. It was closed. I got a motel room and called megabus in the morning and was told that they had moved from that address a month earlier and was located on broad river st. They said yes, if you Google megabus in sc, it would probably give the old address but if you had gone to your email, you would have seen the new address. I said it would not have occurred to me to check my email. I had the confirmation number from your site once I paid. I ended up having to pay another $85 approx. for the total trip plus a motel room to stay in Columbia for the next daily bus.I feel that some consideration should be given to me. I should be able to GPS where you are, not where you were.
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I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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Anonymous
#1703451

horrible!!!

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Location
Baldwin Place, New York
Loss
$300
Review #367816 is a subjective opinion of poster.
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Megabus - NO AC during 85 degree rush hour bus

2.0
Details
6/24/19 the 6:10pm bus to Philadelphia. The entire bus is without AC. The driver cannit do anything. The entire bus is sweating and it smells awful. They never should have let this bus on the street.
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Review #1567644 is a subjective opinion of poster.
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Megabus - Dangerous drivers !

1.0
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Megabus - Dangerous drivers !
My family and I were driving home with our baby in the car . We were driving over the Ben Franklin bridge from Philadelphia to New Jersey . The lanes were condensed to one lane . We were driving in the only lane that was green when a mega bus rode up next to our passenger side in the red lane and almost hit our car . The bus cut off our car and driver threw objects out of their window at our car and hit our windshield . We were forced to slam on our breaks and swerve into the other red lane to avoid being hit .
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Service
Megabus Bus Service
Reason of review
Almost killed my family
Review #1566626 is a subjective opinion of poster.
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Megabus - Horrible

1.0
Details
Last week june 12, 2019 I called for a bus ticket and the lady on the on the phone was so rude that I will never call Megabus services again !
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Service
Megabus Customer Care
Reason of review
Poor customer service
Review #1566280 is a subjective opinion of poster.
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Megabus - Ticket

I was in the middle of purchasing a ticket when suddenly the price changed to increased by $30 I called to ask for assistance and the agent provided no resolution I’ll be taking greyhound from now on.
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Service
Megabus Bus Service
Cons
  • Service on call
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution
Review #1565707 is a subjective opinion of poster.
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Megabus in District 14, Maryland - Tired or drunk driver

1.0
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Megabus - Tired or drunk driver
Megabus - Tired or drunk driver
Ride from NYC To Baltimore. Left NY 4:30 pm. Due in to White Marsh at 7:50 pm. I’m writing this at 8:37 pm. Bus swirling ...running cars off the yellow line towards shoulder. Being beeped at several times. Scared out of my mind. Went over one of those loud track tire warnings. Thank god for somehow we pulled over at rest stop and got a new driver. Maybe they reported the driver at the Wright station before. Pictures didn’t do justice as we were moving. Going over the Bridge was grueling. I was on the upper level. I won’t be taking a bus again ...
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Location
District 14, Maryland
Service
Megabus Bus Service
Cons
  • Drunk or tired driver
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution
Review #1565268 is a subjective opinion of poster.
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Megabus - Refund bus didn’t comev

My name marlin bradwell reservation #104-2626-062119 m37r0825 reference#100213167-1561084153607 I purchased a ticket june20,2019 bus leaving from Charlotte nc June 21,2019 at 8:25 am bus never showed two hours went by still never came I kept calling was given different reasons then instructed me to do this Dead message to revieve refund
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Cons
  • Poor customer service
  • Return ticket was not refunded
  • Customer service policies
Reason of review
Bad quality
Tags
Review #1565242 is a subjective opinion of poster.
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UN HAPPY Long time MEGABUS VIP CUSTOMER: Catherine Crump Please address this issue in a fashionable time as I have multiple trips to reserve with MEGABUS.... Due to the delayed late arrival of Mega Bus June 25 through June 19, 2019 reservation information below :...
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Reason of review
Poor customer service
Preferred solution
Full refund
Review #1563862 is a subjective opinion of poster.
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Megabus - Driver Route

The driver took us off the route and added an additional 40 minutes to the trip! She did not know where she was going and unfamiliar with the area. She would not look up directions. This is very frustrating! We were supposed to arrive at our destination at 11:50pm from NY to Annapolis, MD. I am still on the bus (12:15AM) and we still have another 20 minutes to go.
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Review #1563717 is a subjective opinion of poster.
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Megabus - They lied to me

I ordered round trip tickets online as was told when I asked if there was free overnight parking they said yes but no free parking and gave me wrong directions to catch the bus I’m out 60.00
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Megabus Customer Care
Review #1563286 is a subjective opinion of poster.
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Contact Megabus Customer Service

Mailing Address:
Megabus
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
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Megabus Products and Services Reviews

Latest Question

  • Change the time

    I book for 2ppl round trip from NYC to Baltimore but I made a mistake the time about Baltimore to NYC ticket Can I change the time??

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I reserved a seat from Little Rock Arkansas to Memphis Tennessee on June 9, 2019 on a bus leaving at 4:35am. I regret to inform all parties concerned that whenever the driver veered or turned right- a blue liquid came cascading from the corner of the screen onto my...
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Review #1561899 is a subjective opinion of poster.
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