Megabus Reviews

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My extremely poor service from Megabus

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I recently made a return trip on Megabus from Toronto on August 28 , 2019 returning from Buffalo August 30. I arrived at the Buffalo bus station 40 minutes early for my 11:10 AM bus back to Toronto. I located the area that Megabus departs from and waited for my bus as Coach USA and Coach Canada came and went, but none of the distinctive Megabus coaches arrived. It seemed as though it must be late so I asked a Coach Canada driver if he could give me any information; he said he was unable to help , that he was there because they used the same stopping area as Megabus. In retrospect I have no idea why this was his response, but this was in fact his his reply. I'd like to add that I was not alone waiting for this bus, there was a very distressed young woman who told me that because our bus hadnt arrived she would miss an important class. I called the phone number posted on the Megabus sign and was told to hang up , then call back and ask for a supervisor. When I called back I was told to hang up again and call a Canadian Megabus number. When I called that number I spoke to very unhelpful rude woman who said that my bus had come and gone, that I was supposed to have boarded a Coach Canada bus. I want to state that I had absolutely no reason to believe I should board anything other than a Megabus coach. I had booked exclusively with Megabus and no other line, and there was no reason I would know they are owned (it seems) by the same company. The woman on the phone said I should have known to board the Coach Canada bus (why would I know to do so?!?). She also claimed that the website clearly states that service may be provided by Coach Canada, a claim that is absolutely false. When I told her of my interaction with the Coach Canada driver (I can't say with certainty that his was the bus I was expected to board) her response was that "it doesn't make sense" , her clear implication was that I fabricated the story. She then told me that it was my responsibility to purchase another ticket, having no other no other choice, I did so at a cost of $29.67 CDN and had to wait many hours for the evening bus. I live on a limited fixed income so this is a significant amount for me, but it is also the principle involved that is important. I believe this is unquestionably poor service and I am offended that anyone would be treated this way by your company.
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Featured
ID
#1650068 Review #1650068 is a subjective opinion of poster.
Service
Megabus Bus Service
Cons
  • Refund
  • Poor customer service
  • Forced to purchase a second ticket
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Most helpful review
New Reviewer
I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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28 comments
#1760779

In May 2019 I was is NYC going to Rochester NY. I am first on line when a family of 4 arrives with 10 suitcases, disrupts the whole line.

The driver or whoever that person was said they couldn’t have that many bags but then said $20 a bag and led them over to the bus. When I tried to get him to check me in he was too involved with these people. Finally I got on the bus but that person was bad and rude. I wonder who pocketed the money for all those bags.

Then when the bus arrived in Rochester all the bags had been thrown everywhere and people were trying to grab there’s and some bags couldn’t be found right away. People were yelling at each other and I thought a fight would break out.

I did t have a bag so I got away from the chaos. That being said the guy should have let you bring that bag but you were only supposed to bring one but that guy was really an ***

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ID
#367816 Review #367816 is a subjective opinion of poster.
Location
Baldwin Place, New York
Loss
$300

The Megabus was hot it was not a good ride

The Megabus was very hot I didn't appreciate the ride it was not a good ride at all I need to be reimburse my money
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ID
#3101958 Review #3101958 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

To make sure reservation is all set.

I'm at the cats location in Baton Rouge and I'm trying to see if the Megabus is still coming the Cats building is not open and I just want to make sure it's still coming
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ID
#3096877 Review #3096877 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

No internet nine trips!

no wifi nine different trips! no wifi no toilet paper unmasked people sitting too close crabby drivers who were impatient should get a free ride for compensation

User's recommendation: message that on nine trips i had no wifi/tell your friends.

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ID
#3093346 Review #3093346 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Cheaper
Cons
  • No wifi
Loss
$600
Preferred solution
Full refund

EVENING DEPARTURE

THE BATHROOM VERY UNSANITARY DIRTY AND STOPPED UP THE BATHROOM VERY UNSANITARY DIRTY AND STOPPED UP THE BATHROOM VERY UNSANITARY DIRTY AND STOPPED UP
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ID
#3088227 Review #3088227 is a subjective opinion of poster.
Location
New York, New York

I missed my bus and can't get a refund

I was late so I jus want my money back I think it's crazy that it's so easy to buy a ticket I JUS WANT MY MONEY BACK!!!
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ID
#3066757 Review #3066757 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

They left me at the rest stop in Normangee

I got off the buss to use the restroom and buy some snacks. It was less than 10 minutes and i came outside and the bus was gone. I need my luggage and a refund. This is a horrible experience. It is now 9:39pm and I'm stranded in the middle of nowhere!
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ID
#3061833 Review #3061833 is a subjective opinion of poster.
Cons
  • Poor and rude customer care service
Preferred solution
Full refund

I have not heard from anyone from Megabus

I purchased a ticket for my son. My son never boarded the bus and I informed the company that he did not board the bus. I would like a refund. They were notified in a timely manner that he would not be boarding the bus.
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ID
#3061715 Review #3061715 is a subjective opinion of poster.
Location
Memphis, Tennessee
New Reviewer

Want my money

My son did not board the bus. I would like to get my money back. I emailed the same day stating that he did not board the bus.
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ID
#3039912 Review #3039912 is a subjective opinion of poster.
Location
Memphis, Tennessee
Preferred solution
Full refund
New Reviewer

Have not received my money back

My son did not board the bus. I emailed the same day letting the company know that he did not board the bus. I have not received a response back as of today.
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ID
#3039893 Review #3039893 is a subjective opinion of poster.
Loss
$77
Preferred solution
Full refund
New Reviewer

Need to make reservations

Need to make reservation to go to San Antonio from Houston Texas and a price it won't let me do on line
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ID
#3029259 Review #3029259 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
A round trip ticket

They canceled the bus and then wanted to charge me to reschedule

Less than 24 hours from when I would have left philly They canceled my return trip to philly. I made a mistake in rescheduling it for free so they were going to charge me to reschedule it . You can't trust them to have the busses that you're being scheduled for. I have reading and learning disabilities and they take advantage advantage of my mistake so now I get no free change and no refund and I just have to chock it up to to learn your lesson and don't ever use megabytes again
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ID
#3028493 Review #3028493 is a subjective opinion of poster.
Location
Mechanicsburg, Pennsylvania
New Reviewer

Although the company policy dictate when to rescheduled a purchased ticket the should be an exception

I purchased my ticket and got the wrong time Just wanted to move my ticket from a 2:30pm to a 5:30pm departure. Purchased the ticket within the last 1hr and cant update it for a same day travel but Im being asked to purchase another ticket. Not fair at all! Yall can use a better common sense when it comes to the policy!

User's recommendation: Review policy and adde.

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ID
#3028045 Review #3028045 is a subjective opinion of poster.
Location
Houston, Texas
I missed my bus because I confused 12:20 AM with 12:20 PM. After I had already missed the bus I called to explain why and get another reservation. I did not expect to get my money back for that trip. And I told that to the agent on the line.I decided to make another...
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ID
#2980205 Review #2980205 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Lost keys

I'm calling to see if I left my keys on Megabus when travel on the bus if I someone could reach out to me I would appreciate it Sharon Sands
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ID
#2977597 Review #2977597 is a subjective opinion of poster.
Preferred solution
Looking for my keys

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Verified Reviewer
New Reviewer
My bus was suppose to leave at 11 am but my car broke down on me the night before .i started megabus at 4am to reschedule my tickets for the next bus mind you i been calling since 4am the automatic system said that megabus customer service was close at that time soon i...
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ID
#2974581 Review #2974581 is a subjective opinion of poster.
Cons
  • Costumer support
  • Lackof understanding
  • Nightmare experence
Loss
$156
Preferred solution
Let the company propose a solution

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