Megabus Reviews and Complaints
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4
ISSUES RESOLVED
2.8K
TOTAL REVIEWS
$240K
CLAIMED LOSSES
$479
AVG LOSS
240K
PAGE VIEWS
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Ask a Question About Megabus
Cons
- Poor customer service
- Rude driver
- Refund policy
Pros
- Price
- Price range
- Safe driving
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- Latest review first
- Most helpful reviews first
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Pissed Consumer Interviews
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I recently made a return trip on Megabus from Toronto on August 28 , 2019 returning from Buffalo August 30.I arrived at the Buffalo bus station 40 minutes early for my 11:10 AM bus back to Toronto. I located the area that Megabus departs from and waited for my bus as Coach USA and Coach Canada came and went, but none of the distinctive Megabus coaches arrived. It seemed as though it must be late so I asked a Coach Canada driver if he could give me any information; he said he was unable to help , that he was there because they used the same stopping area as Megabus. In retrospect I have no idea why this was his response, but this was in fact his his reply.I'd like to add that I was not alone waiting for this bus, there was a very distressed young woman who told me that because our bus hadnt arrived she would miss an important class.I called the phone number posted on the Megabus sign and was told to hang up , then call back and ask for a supervisor. When I called back I was told to hang up again and call a Canadian Megabus number. When I called that number I spoke to very unhelpful rude woman who said that my bus had come and gone, that I was supposed to have boarded a Coach Canada bus. I want to state that I had absolutely no reason to believe I should board anything other than a Megabus coach. I had booked exclusively with Megabus and no other line, and there was no reason I would know they are owned (it seems) by the same company.The woman on the phone said I should have known to board the Coach Canada bus (why would I know to do so?!?). She also claimed that the website clearly states that service may be provided by Coach Canada, a claim that is absolutely false.When I told her of my interaction with the Coach Canada driver (I can't say with certainty that his was the bus I was expected to board) her response was that "it doesn't make sense" , her clear implication was that I fabricated the story. She then told me that it was my responsibility to purchase another ticket, having no other no other choice, I did so at a cost of $29.67 CDN and had to wait many hours for the evening bus.I live on a limited fixed income so this is a significant amount for me, but it is also the principle involved that is important.I believe this is unquestionably poor service and I am offended that anyone would be treated this way by your company.
I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc and drove to the address listed which was Sumter st. We arrived at 2 am. Bus was leave at 3. The building was well lit but the doors were locked. A man walking by told us megabus had moved. By then it was 10 after. 2. I called Megabus but a recording kept saying hold on for next agent but no one picked up. We found another person who told us it was at Greyhound station. I GPS that and arrived at 3:03 and nothing was there. It was closed. I got a motel room and called megabus in the morning and was told that they had moved from that address a month earlier and was located on broad river st. They said yes, if you Google megabus in sc, it would probably give the old address but if you had gone to your email, you would have seen the new address. I said it would not have occurred to me to check my email. I had the confirmation number from your site once I paid. I ended up having to pay another $85 approx. for the total trip plus a motel room to stay in Columbia for the next daily bus.I feel that some consideration should be given to me. I should be able to GPS where you are, not where you were.
Most Helpful
I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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Review
Loss
$300
Megabus in Center, Indiana - Lost phone
It would be nice to get my phone back that’s all
Review
Reason of review
Lost & found
Loss
$500
Preferred solution
Deliver product or service ordered
Megabus in Toronto, Ontario - Wear disposable clothing
Bed bugs on their bus
Review
Service
Megabus Bus Service
Reason of review
Bad quality
Megabus in Baltimore, Maryland - I am trying to book a ticket
It’s saying you guys can go from Baltimore to Hampton VA
Review
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Megabus in Manhattan, New York - Change date of departure
No answer. I want to change date of departure
Review
Pros
- Clean buses
Cons
- Refund denied
Reason of review
Order processing issue
Loss
$36
Preferred solution
Full refund
Tags
Don't depend on Megabus
I booked a reserve seat from Milwaukee to Minneapolis. The bus never stopped at the Milwaukee station to pick me up. After 3 phone calls to customer service, I was advised to email them a complaint. They left me stranded.
Review
Cons
- Bus did not show up
- Way customer service talked to me
Reason of review
They never arrived at the bus station
Loss
$35
Preferred solution
Full refund
Tags
Megabus - Missed the bus
Update by user Nov 12
I can only email the corporate company. I need to speak with someone concerning the error that was not on my part, but I still missed the bus.
Original review posted by user Nov 12
I requested a corporate number to speak with personnel regarding my an error that was not resolved yesterday concerning me missing a bus that I was at the location on time.Review
Service
Megabus Bus Service
Cons
- Cant talk to manager or supervisor
Reason of review
Return, Exchange or Cancellation Policy
Loss
$44
Preferred solution
Full refund
Tags
Megabus - To change ticket time
Change ticket time on current reservation to earlier time
Review
Pros
- Cheap fair
Reason of review
Order processing issue
Preferred solution
Change time
Megabus in New York, New York - Rude costumer service
Service rep for mega bus let the girl before me get on but as I was running to him would not let me get on the bus even though I was right after her, spent more time arguing with me and saying that I was now one minute late rather than letting me get on the bus which was right in front of me and even stopped to wait for me.
Review
Service
Megabus Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
Tried to change reservations for a few hours, trying on and off. Saying that information cannot be found. I put in the reservation number with my name and then with my email and still nothing. The reservation is showing in my account. I tried to call to see if I could...
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Review
Service
Megabus Customer Care
Pros
- Affordable travel
- Decent seats
Cons
- Refund or transfer ticket policy
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Megabus in Southwest Dallas, Texas - Awful customer service
I booked tickets 3 weeks ago and when my kids were dropped off at the bus station they were told the bus was full. I then called and asked for them to be on another bus and were told since it was offered earlier today and we did not take them up on it, they could not offer any help now. I will be contacting the corporate office. My kids have class tomorrow and they will not arrive until 2:45am. I had to pay for another ticket on Greyhound...
Review
Service
Megabus Customer Care
Reason of review
Poor customer service
Loss
$62
Preferred solution
Not sure since Megabus does not give refunds
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In May 2019 I was is NYC going to Rochester NY. I am first on line when a family of 4 arrives with 10 suitcases, disrupts the whole line.
The driver or whoever that person was said they couldn’t have that many bags but then said $20 a bag and led them over to the bus. When I tried to get him to check me in he was too involved with these people. Finally I got on the bus but that person was bad and rude. I wonder who pocketed the money for all those bags.
Then when the bus arrived in Rochester all the bags had been thrown everywhere and people were trying to grab there’s and some bags couldn’t be found right away. People were yelling at each other and I thought a fight would break out.
I did t have a bag so I got away from the chaos. That being said the guy should have let you bring that bag but you were only supposed to bring one but that guy was really an ***