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Megabus

Megabus

www.megabus.com
What is your customer experience with Megabus?

Megabus Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Megabus has a 2.2 star rating from 886 reviews, with 37% likely to recommend; overall consumer sentiment is negative and 67% of ratings are unfavorable.

Positive Feedback

Reviewers cite low price, medium price level, safe driving, and a useful number of destinations as the main benefits.

Negative Feedback / Risk Areas

  • Poor communication and tracking leading to missed buses and delays, a frequent theme in Megabus reviews.
  • Customer service often unresponsive or unhelpful when seeking refunds or addressing cancellations and billing disputes.
  • Confusing pickup locations, broken-down buses, lost items, and inconsistent on-board conditions.

Key Takeaways for Future Customers

  • Expect variable reliability and verify stop locations and tracking before travel.
  • Document issues promptly and pursue refund requests persistently when service fails.
  • Consider alternatives for time-sensitive trips given recurring customer complaints about cancellations and support.
View full overview ›

Media from reviews

And never showed up but is showing the flex bus that I put that caught but I didn't know...
Megabus - No bus stopMegabus - Horrible. Double charging so the workers can make extra money. If you really...Megabus - Report is about bachee sidibeMegabus - Driver (Barbara) was very unprofessional, rude, yelling at a family, wouldn't...Megabus - I was told Thank You for purchase but never a confirmationMegabus - Tripchange
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Show reviews that mention
bus service customer customer service state credit information inaccurate instructions transportation center credit card
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Dekota Zfh
map-marker Guelph, Ontario

My sons megabus has been stranded on the side of the 401 for over 2 hrs

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Not resolved.

My son is stranded in Couburg On for over 2 hours now due to an issue in the megabus that hes traveling. Bus is stranded on the the 401.

No assistance yet?

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John F Zcl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Bus didn't show up in over 3 hours

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Megabus from Philly to Baltimore didn't show up after over 3 hours, and there was no tracking information available. I called customer service, who said the bus arrived at 9 PM, which is a total lie. They refused to refund or credit my fare.

View full review
Loss:
$54
Pros:
  • Cheap transportation
Cons:
  • Horrible or nonexistent communication

Preferred solution: Full refund

User's recommendation: Use any other method of transportation!

Reginald G Nvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No problem with the company you just didn't run services to where I was going have services to where I was going

No problem with customer service none at all just in go to where I was trying to get to

Megabus did not serve Alabama which is cool but now that you don't serve all about them please do not email me anymore emails thank you very much this area is over please do not email me anymore thank you

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Shaneka L Twh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

And never showed up but is showing the flex bus that I put that caught but I didn't know the location it said on crossroads cuz I know Megabus come on crossword but no bus never came

And never showed up but is showing the flex bus that I put that caught but I didn't know...

The bus never showed up where my location was at I have booked the ticket early this morning for $80 around trip from San Antonio to Houston Texas I made it at 7:00 and it showed on my location the flex bus and I don't know about that and it took my money and tell me at crossroads so what can I do my cousin is sick and I was trying to get there I even try to call customer service of the Megabus that took my payment but it's closed and I also had a witness at crossroad park and ride the bus driver he sits right there and sit there for 2 hours so he said he didn't see nobody drive up no bus no nothing unless they don't come here no more I don't know what's going on cuz I ain't going to bust in a while I'm just trying to get to my cousin they will just texting me from 7:00 to 10:00 to get there and I was feeling left please help me

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User's recommendation: Could you please reach out to customer service please it's emergency I'll try to get to my sick cousin

Alizabeth Wmh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

No bus stop

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Megabus - No bus stop
Contains 1 confidential file for company representatives

Our tickets tell us to go into the Port Authority NYC bus station. They told us to go one block more.

Got into that station and when we go to that station she told us to go dorm two floors (it was only 1) and every gate to every city state was there but Pittsburgh. We went back upstairs and outside turned down the alley and absolutely no signage that indicates we are in anyplace but a line to go to the Newark airport. My daughter went back inside for additions instructions while I waited on the street. Fortunately I ran into one passengers who took the bus last week photo attached and assured me we were in the correct place to wait.

You really need signage and I for provided to the information booth of port authority or better yet a gate with the rest of the Peter Pan destinations. Thanks Antoinette Grady 412889****

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User's recommendation: Never until they put a bus stop sign

Jatin P Juz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No notification or information on bus delay

The bus did not arrive at State College on Feb 21, 2025, at 7:20 PM departure time, and there was no communication about delays. Customer service is not answering calls either.

View full review
Loss:
$33

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

You don’t leave out of Houston anymore

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You left Houston what do you want me to say I come from Port Arthur to catch the bus now you dont have a ride for me to go to Dallas

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User's recommendation: Don’t ride unless you return to Houston

Shawne Sfa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need my refund back so me and my kids can eat did not make it to the city

Put my money back on my credit card are Iwill have your company closed down I used my credit card and the bus driver make me and my two year get off the bus so ijust wanted my money back on my card

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Michelle J Ddm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation???

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Contains 2 confidential files for company representatives
Updated by user Sep 23, 2024

They never contacted me

Original review Aug 24, 2024
I was sent an email just four days before my reserved trip to NYC. It stated that Megabus was cancelling my reservation, but I could reschedule with Peter Pan at no cost to me.

I immediately tried to call both Megabus and Peter Pan, but neither answered my phone calls. I then emailed both customer services because the link in the email was not directing me to the page to reschedule. When I finally found a link on Peter Pan's website to switch, I had to pay an extra $40 to get on a bus closest to our original reservation. We were going up for my daughter's first fitting at Kleinfelds.

We had a hotel reservation and needed to get to NYC as originally planned. The Megabus reservation I made had us seated together (three of us) with an upgraded price - when we had to switch, we were not guaranteed a seat together. Then, when I received an email about my switched reservation, I was informed for the first time that we could not leave our car on the White Marsh parking lot overnight.

The park-n-ride station was closed; hence, I had to figure out how we were going to manage that. The whole experience was unsatisfactory and we will never take a bus to NYC again.
View full review
Loss:
$40
Pros:
  • Cheap and easy to schedule in the past
Cons:
  • Lack of concern for last minute change
  • No customer service

Preferred solution: Apology

User's recommendation: Take the train

Anonymous
map-marker Amherst, Massachusetts

Inaccurate instructions for bus pick up

The pickup instructions for the Pittsburgh bus should specifically state to pick up bus in the transportation center. Two different instructions exist when reading through the instructions.

First one reads across the street from Transportation center. Next paragraph reads under the portico of the David E.

Lawrence Convention Center. I almost missed the bus due to these inaccurate instructions.

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Daniel F Gjp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible. Double charging so the workers can make extra money. If you really don’t want to bring harm to dythid is not the service. They will take your money and then play games with you.

Megabus - Horrible. Double charging so the workers can make extra money. If you really...
Updated by user Jul 09, 2024

I don’t know what’s going on just know I was robbed by Megabus and its employees. I asked to be reimbursed and to this day I haven’t heard anything. I just want to be treated right get my money back.

Original review Jul 01, 2024

Dont be surprise if this is actually a drug and gun running operation that certainly how they act very secretive and with the employees trying to scam people out of money I wouldnt put it fast and they definitely scammed me out of mine and I want my money back. As for right now, this is the worst service you could ever take as a 68 year old senior I was treated harshly and aggressively when asking for my money they actually act like they wanted to jump me.

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User's recommendation: Don’t take this bus service

Resolved
Nazeirou B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Report is about bachee sidibe

Megabus - Report is about bachee sidibe
Contains 1 confidential file for company representatives

And his family they putting their others things on for this at the ways not having a toalets for why's this Ali dicos and they're traveling for same alls in my assin for using for them family fuith and sixinigs for them wife's for and whys they getting my assin for this at why's this I'm needing court for about this position for about Ali dicos and his family and I'm not wife's for them about this for and I'm not selvert for this they're traveling is a selvetinigs for is not good at for travellers for you breeders on them and it's all people different for and is all about assin for by creating for anyone is travelling for this marriage system for or you need clear at the pupllercetion about not any disises for you about this system if not you can take people like this ways for and this the reason for yaya jammeh was. H.I.V for him about this jollars for I'm not wanting bachee sidibe system for on I don't want it and I'm not going to a jollar about Malik jajous and his putinigs myins on his work partner for and I'm not wanting it and his putinigs something about Mardinigs on ims for and I don't want to faith him for and I don't want any trouble for about him for his laifinigs on ims for Mardinigs on I'm for natinigs reasons for natinigs about this and want reporting him before I'm getting troubles by him for and they traveling all is taking ims like little children for play with ims about my trouth for natinigs for please is reported to you by something about eles for do about anything for please is I'm president of your USA people please I'm needing trout's for this and his putinigs him wife's on myins for this at and the why's I'm getting troubles because his Mardinigs on ims about sixinigs place for and I don't want it for please outits this for and i.m themes anything for this at please policy low is this for I don't want troubles for him for

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Loss:
$10

Preferred solution: Costors

User's recommendation: I recommend this for report about this report

Yannis Azr

It’s been a month now and I’m waiting on a refund and it’s ridiculous

Im tired of reaching out through emails and I have already filled a complaint with a legal aid attorney

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Silver Spring, Maryland

Misleading Information on Reservation Website

Megabus - Misleading Information on Reservation Website
Contains 1 confidential file for company representatives

I purchased a ticket on Megabus to go from Union Station in Washington, DC to Warrenton, Virginia on June 26. The confirmation message that popped up on their website when I completed the purchase informed me that their buses boarded at bays 49-52 at Union Station.

I waited with several others who had gotten the same information and no bus arrived. We eventually reached Megabus by phone and learned that the bus had already departed from a different bay. They have declined to provide a full refund and would only allow a partial credit toward a trip on another day. When I asked for waiver of the "service fee" portion since they had created the problem, they gave me an email address that turned out to be a non-working email.

They claimed that a pdf that was attached to the email listed the correct bus bays, but nothing in the email noted that a pdf was attached or that there was any important information in it. The representatives clearly recognized their company's responsibility for creating the confusion, but resisted every request for a refund or a full replacement for the ticket.

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User's recommendation: Avoid Megabus if possible. If you have no other option, don't trust any information they send you without calling them to confirm its accuracy.

Anonymous
map-marker Parkville, Maryland

Dispute in reservation price and actually charge

I had booked newyork trip from Baltimore to New York on July 7th 2024 for 3 guests for special sale price which was $26.97. The reservation number 2/4-28**-******-M21R-1149-BAL-NEW after close to the travel date which was 29th sep, 2024 found out regarding about Peterpan ,they rebook us under reservation number PPB-872*-******* and charged us 104.97 .

If at all they sent any information which was not clearly understandable. This is our concern they have to give us the same price which we paid for our original booking.

Pl.review. Vijay Verma.

Thank you.

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Jose M Yzj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Our bus broke down in Baltimore and they did not provide an ETA on the arrival of the next bus! I had to call an Uber to avoid missing our reservations! The Uber was $280.00!

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Contains 1 confidential file for company representatives

I am respectfully requesting a refund for my purchase! The driver was unable to provide an ETA of the next bus! Additionally, my family and I were waiting outside with no water or toilet facilities

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About

Related Companies

Stagecoach Group, Coach Usa, Megabus Canada, Megabus UK, Oxford Tube

Summary

Megabus.com is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.

Megabus reviews and complaints

Megabus is ranked 24 out of 220 in Buses category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

Megabus FAQs

Winnie Murugi
PissedConsumer Reporter

Megabus is a low-cost bus service company. They operate in over 100 cities in the USA, Canada, and the UK.

Megabus FAQs

According to the Megabus cancellation policy, you can’t cancel their ticket once you have made your reservation.

The Megabus refunds policy states that tickets are non-refundable. Passengers have the option to reschedule their reservations any time before 3 hours to the scheduled departure time. The initial cost of the reservation goes towards payment for the new reservation. You will need to top up any difference and a rescheduling fee applies.

Megabus ticket prices vary from one destination to another and according to demand for the bus services. Their one-way tickets start from as low as $1.

Consumers choose Megabus for low-cost tickets but several reviewers on Pissedconsumer.com complained about lost luggage, untimely service delivery, and poor customer service.

Megabus does not offer any refunds or credits if you miss your bus.

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