Megabus Reviews

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My extremely poor service from Megabus

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I recently made a return trip on Megabus from Toronto on August 28 , 2019 returning from Buffalo August 30. I arrived at the Buffalo bus station 40 minutes early for my 11:10 AM bus back to Toronto. I located the area that Megabus departs from and waited for my bus as Coach USA and Coach Canada came and went, but none of the distinctive Megabus coaches arrived. It seemed as though it must be late so I asked a Coach Canada driver if he could give me any information; he said he was unable to help , that he was there because they used the same stopping area as Megabus. In retrospect I have no idea why this was his response, but this was in fact his his reply. I'd like to add that I was not alone waiting for this bus, there was a very distressed young woman who told me that because our bus hadnt arrived she would miss an important class. I called the phone number posted on the Megabus sign and was told to hang up , then call back and ask for a supervisor. When I called back I was told to hang up again and call a Canadian Megabus number. When I called that number I spoke to very unhelpful rude woman who said that my bus had come and gone, that I was supposed to have boarded a Coach Canada bus. I want to state that I had absolutely no reason to believe I should board anything other than a Megabus coach. I had booked exclusively with Megabus and no other line, and there was no reason I would know they are owned (it seems) by the same company. The woman on the phone said I should have known to board the Coach Canada bus (why would I know to do so?!?). She also claimed that the website clearly states that service may be provided by Coach Canada, a claim that is absolutely false. When I told her of my interaction with the Coach Canada driver (I can't say with certainty that his was the bus I was expected to board) her response was that "it doesn't make sense" , her clear implication was that I fabricated the story. She then told me that it was my responsibility to purchase another ticket, having no other no other choice, I did so at a cost of $29.67 CDN and had to wait many hours for the evening bus. I live on a limited fixed income so this is a significant amount for me, but it is also the principle involved that is important. I believe this is unquestionably poor service and I am offended that anyone would be treated this way by your company.
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Featured
ID
#1650068 Review #1650068 is a subjective opinion of poster.
Service
Megabus Bus Service
Cons
  • Refund
  • Poor customer service
  • Forced to purchase a second ticket
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Most helpful review
New Reviewer
I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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28 comments
#1760779

In May 2019 I was is NYC going to Rochester NY. I am first on line when a family of 4 arrives with 10 suitcases, disrupts the whole line.

The driver or whoever that person was said they couldn’t have that many bags but then said $20 a bag and led them over to the bus. When I tried to get him to check me in he was too involved with these people. Finally I got on the bus but that person was bad and rude. I wonder who pocketed the money for all those bags.

Then when the bus arrived in Rochester all the bags had been thrown everywhere and people were trying to grab there’s and some bags couldn’t be found right away. People were yelling at each other and I thought a fight would break out.

I did t have a bag so I got away from the chaos. That being said the guy should have let you bring that bag but you were only supposed to bring one but that guy was really an ***

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ID
#367816 Review #367816 is a subjective opinion of poster.
Location
Baldwin Place, New York
Loss
$300

Booking issue

I picked a wrong date, I've been trying to change it abd it's not working. I'm going all the way to the station now
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ID
#3278220 Review #3278220 is a subjective opinion of poster.
Location
Bristol, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No response yet regarding issue

No response as of yet for issue I contacted them about on January 3 2022 "contacting regarding complaint made on January 3rd "Only Bus at Fuel City Carwash on 801 S. Riverfront Blvd Dallas, TX (4:20pm). Showed driver ticket number: 7-31**-******-M72R-1620-DAL-SAN. Driver pointed to bus, the only there. That bus ended up going to HOUSTON, TX for its final stop. Had to get greyhound back to San Antonio. Was error in ticket or driver error?" Have NOT heard anything back from them"

User's recommendation: Double check you tickets.

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ID
#3253959 Review #3253959 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The bus did not arrive. Customer service did not answer

Today new years eve. Arrive at fuel city at 11:30 bus did not arrive. I waited and waited it's 12:49. Still no bus.
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ID
#3218319 Review #3218319 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$81
Preferred solution
Full refund
New Reviewer

Can't find bus

I have been at the Northeast Corner of Schuylkill Ave and Walnut Street and cant find my bus to New York City. This is extremely frustrating.
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ID
#3204947 Review #3204947 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

Dropping my phone on the bus

Hello sir, My name is Reyfican Ugurlu, I took the bus of 54280 , YX66WNM from Bristol to Oxford on 27th December 2021 at 7:20. The bus number is above. I have dropped my phone into the electricity panel mistakenly this morning. Then the driver said that the panel needs to be opened to take off the phone. I couldn't get it. How, where and when get my phone, it is urgent situation and can you inform me. I can pick it up from whereever I can. Can you call me with this number 07384 66****. Thank you, Regards Reyfican Ugurlu
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ID
#3204696 Review #3204696 is a subjective opinion of poster.
Location
Bristol, England
Preferred solution
I dropped my phone into panel on the top roof
New Reviewer

I left some glasses on the bus

My glasses are on the bus. Service was great, but I need to talk to customer service ASAP. So that I might be able to retrieve them off the bus
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ID
#3194180 Review #3194180 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Disability request not honered

I missed my bus due to being disabled. No one has contacted me yet. Im on a fixed income and traveling with no medication. My ins only accepts Alabama. I am so sick..
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ID
#3188646 Review #3188646 is a subjective opinion of poster.
Location
Griffin, Georgia
Pros
  • Prices
Loss
$78
Preferred solution
Full refund

Horrible customer service

I am a ride share driver who had to take one of your customers to your location in Orlando. The location states Florida Mall. The address takes you to the food court. We called and were told to drop her and her child there. I did not leave them in an unsafe area. We drove around the mall parking lot until I happened to see one bus and drove over. It turned out to be the Megabus area On the complete other side of the mall parking lot.

User's recommendation: Do not use - they do not care if you get stranded.

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ID
#3143676 Review #3143676 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Customer services defended error
Preferred solution
Just give people the right information

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Reschdule my ticket

Can someone push my return date back to the 13? The other person i came with on this suppose to be short trip is in the icu and will be there for a whie
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ID
#3128473 Review #3128473 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
My return date pushed back to the 13th

Can't reschedule

BullshitI made a wrong date reservation and try to change my ticket and their suck website refused me to change my ticket!!!!! I tried to reschedule it 15 hours before the bus!!!!!!!!!!!!! And their customer services are suck too.

User's recommendation: RUNNNN.

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ID
#3119513 Review #3119513 is a subjective opinion of poster.
Location
Surrey, British Columbia

The Megabus was hot it was not a good ride

The Megabus was very hot I didn't appreciate the ride it was not a good ride at all I need to be reimburse my money
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ID
#3101958 Review #3101958 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

To make sure reservation is all set.

I'm at the cats location in Baton Rouge and I'm trying to see if the Megabus is still coming the Cats building is not open and I just want to make sure it's still coming
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ID
#3096877 Review #3096877 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

No internet nine trips!

no wifi nine different trips! no wifi no toilet paper unmasked people sitting too close crabby drivers who were impatient should get a free ride for compensation

User's recommendation: message that on nine trips i had no wifi/tell your friends.

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ID
#3093346 Review #3093346 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Cheaper
Cons
  • No wifi
Loss
$600
Preferred solution
Full refund

EVENING DEPARTURE

THE BATHROOM VERY UNSANITARY DIRTY AND STOPPED UP THE BATHROOM VERY UNSANITARY DIRTY AND STOPPED UP THE BATHROOM VERY UNSANITARY DIRTY AND STOPPED UP
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ID
#3088227 Review #3088227 is a subjective opinion of poster.
Location
New York, New York

I missed my bus and can't get a refund

I was late so I jus want my money back I think it's crazy that it's so easy to buy a ticket I JUS WANT MY MONEY BACK!!!
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ID
#3066757 Review #3066757 is a subjective opinion of poster.
Location
Houston, Texas

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