filters
state:
Show
city:
Show
product:
Show
I am writing to complain about the services provided by Mega Bus. I have taken two trips with mega bus and regret both of them. I frequently travel between Boston and NY city. I was sold by mega bus advertising by free wi fi and under five hours to travel to ny city....
Read more
1.0
#1170104
Reply to reviews
I booked a ticket online from San Jose to Los Angeles for January 2, 2018. I arrived at the bus station at 6:30am for my 7:10am departure and was told that Megabus had cancelled my bus and I would have to call customer service and re-book a later bus that was leaving...
Read more
#1165454
Reply to reviews
I called 2 hour and 45 mins before the time of departure. To change the date until saturday. Refund was not a option. I was one hold for 10mins until i had a live person to answer the phone. When i finally spoke to someone. They told me the computure would not allow...
Read more
user70517608
user70517608

Can't pay for ticket

Anonymous
Chris

You called the day of the trip, did you really expect a refund? You don’t get one, that’s obvious.As for changing the date, I doubt that happened. I’ve called many many times ...

1.8
#1162007
Reply to reviews

Megabus - Bus Schedule

Megabus
#1171111
5.0
Details
Wanted to know if there were any cancellations
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Megabus - Bed bugs and night riders

Megabus
#1168704
3.5
Details
On last stop in NY driver announced: if you are going BACK to DC, leave bus and go to Javitz Center. Only. Ow I recalled it because I believe I am bitten by bed bugs each ride in night megabus. They should forbid to use us as just motel on wheels .
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Megabus - Prices

Megabus
#1167162
Phone hung up on me
Comment
Show

Megabus - Mega bus have stolen money

Megabus
#1166353
1.0
Details
Mage bus didn't send the confirmation to my email so I had to find another way and when I called them they said it had to be called about 3 hrs before. How if I didn't know they didn't send the ticket until I was at the bus stop
Comment
Show
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Staff
My experience with Megabus was absolutely horrible! I purchased a ticket for a trip from Chicago to Little Rock with a layover in Memphis. The bus ended up having a breakdown and we were advised that it would be 2 hrs for another one to come. I waited over 4 hrs just...
Read more
1.5
#1160383
Reply to reviews
The bus driver is extremely rude to all people. Very rude. She yelled to everyone and threaten everyone ver all about getting people of the bus if we were not to follow her rules. She did not wanted to hear a single talk on the phone, a ring, question from people and...
Read more
Anonymous
Edward S

Really pissed at the driver. He brought my luggage to the upper deck and ask it belongs to anyone? By the time I responded, he us gone and threw my luggage to the dirt ground....

2.0
#1159784
Reply to reviews
Bus was 3 hrs late with no communication of this or the current status. Are riders to stand around for 3 hrs wondering if the bus is ever going to show up? Do not take this form of transportation ever, I would consider walking before taking one of these buses again. In...
Read more
#1159432
Reply to reviews

Mega bus is full of crap. I will never catch mega bus in my life. They do not offer refunds if you miss your bus, they basically don’t care! Ppl work to hard for their money to be getting played. They need to revise the whole website and have NO REFUNDS IN BOLD...
Read more
Anonymous
Chris

If you work hard for your money, don’t miss you bus. Simple. I travel Megabus all the time, I’ve missed 1 bus, it was my fault, not theirs. Why the *** should I deserve a refu...

Anonymous
Pissed customer

I give them zero stars . They will never in life get another dime out of money me. I’m highly disappointed and upset! Customer service Sucks. The supervisor has no knowledge ...

#1159101
Reply to reviews
horrible experience with your customer service. the communication is inaccurate and no one can help you find out any information if you are travelling after business hours because no one answers the phone. The customer service wait time is at least an hour for any...
Read more
2.0
#1158655
Reply to reviews
We have used Megabus in the past, with no real complaints. However, this trip has cost them our future business. We were traveling from NY to Baltimore, on the 1130 a.m. bus on 12/28/2017. Per Megabus policy we were at the location more than 15 minutes prior to the...
Read more
2.7
I liked
  • Cost value
I didn't like
  • Freezing outside due to their mistakes
#1158267
Reply to reviews
I was unaware that I needed a separate ticket for my lap child, so as I was purchasing a ticket on my phone for my baby, the driver closed the doors, & pulled off even though I was banging on the door telling him to wait. The driver had already loaded my luggage onto...
Read more
1.0
#1157685
Reply to reviews