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Pissed Consumer Interviews ?

I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc and drove to the address listed which was Sumter st. We arrived at 2 am. Bus was leave at 3. The building was well lit but the doors were locked. A man walking by told us megabus had moved. By then it was 10 after. 2. I called Megabus but a recording kept saying hold on for next agent but no one picked up. We found another person who told us it was at Greyhound station. I GPS that and arrived at 3:03 and nothing was there. It was closed. I got a motel room and called megabus in the morning and was told that they had moved from that address a month earlier and was located on broad river st. They said yes, if you Google megabus in sc, it would probably give the old address but if you had gone to your email, you would have seen the new address. I said it would not have occurred to me to check my email. I had the confirmation number from your site once I paid. I ended up having to pay another $85 approx. for the total trip plus a motel room to stay in Columbia for the next daily bus.I feel that some consideration should be given to me. I should be able to GPS where you are, not where you were.
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Megabus - Schedule for bus ticket

Ticket not booked for correct schedule
#1383394
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Megabus - Bus ride

Bus hasn’t showed up on curb 2E of Dulles Airport Tuesday October 16th.
#1382965
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Megabus - Asking if a kayak can be transported

Had to be packaged. Can’t bring.
#1382461
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Megabus - The ticket was suppose to be from Chicago to Minneapolis

When order my ticket customer service mix up the cities on the Tix it was suppose to be from Chicago to Minneapolis
#1382057
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My daughter was using Mega Bus for her weekend trip to home. From U Albany to NYC, there was an hour delay. Furthermore, when the driver arrived, he checked on everyone’s ticket individually resulted in further delay. On the way back, she purchased a ticket for 12:45...
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2.8
#1381923
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Megabus - GPS team update on a bus from Albany

No bus showed u @ schedule time of12:40. No one contacted to inform of status and calling the customer service number only to hear that call back in 15 minutes!
#1381441
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Megabus - Did not receive my confirmation and e ticket

I have been trying to contact megabus via phone several days as I did not receive my e ticket confirmation for my trip I paid for on 10/9 Who should I contact in order to have my e ticket resend ?
3.1
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Additional Fees
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
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Value for money
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#1380777
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I bought a round trip ticket for a friend she showed yall the confirmation number and yall put her on the wrong bus she's autistic so she did put it on y'all to point her in the right direction and since you had a complete confirmation number for the bus route and...
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1.0
#1380030
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Megabus - Refund money

Bus broke down. Left Chicago 8pm on 10/10/18. Layovers in Memphis for 12hrs then to Dallas. PLEASE REFUND TO PURCHASE CARD.
#1379928
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This was a horrible trip, basically the trip from *** Megabus is very unprofessional, uncaring I caught the bus coming out of St Louis and the bus broke down 2hours from Memphis, we were stuck for almost 5 hours with no compansation and it caused myself and many others...
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1.0
#1379628
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