Megabus Reviews

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My extremely poor service from Megabus

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I recently made a return trip on Megabus from Toronto on August 28 , 2019 returning from Buffalo August 30. I arrived at the Buffalo bus station 40 minutes early for my 11:10 AM bus back to Toronto. I located the area that Megabus departs from and waited for my bus as Coach USA and Coach Canada came and went, but none of the distinctive Megabus coaches arrived. It seemed as though it must be late so I asked a Coach Canada driver if he could give me any information; he said he was unable to help , that he was there because they used the same stopping area as Megabus. In retrospect I have no idea why this was his response, but this was in fact his his reply. I'd like to add that I was not alone waiting for this bus, there was a very distressed young woman who told me that because our bus hadnt arrived she would miss an important class. I called the phone number posted on the Megabus sign and was told to hang up , then call back and ask for a supervisor. When I called back I was told to hang up again and call a Canadian Megabus number. When I called that number I spoke to very unhelpful rude woman who said that my bus had come and gone, that I was supposed to have boarded a Coach Canada bus. I want to state that I had absolutely no reason to believe I should board anything other than a Megabus coach. I had booked exclusively with Megabus and no other line, and there was no reason I would know they are owned (it seems) by the same company. The woman on the phone said I should have known to board the Coach Canada bus (why would I know to do so?!?). She also claimed that the website clearly states that service may be provided by Coach Canada, a claim that is absolutely false. When I told her of my interaction with the Coach Canada driver (I can't say with certainty that his was the bus I was expected to board) her response was that "it doesn't make sense" , her clear implication was that I fabricated the story. She then told me that it was my responsibility to purchase another ticket, having no other no other choice, I did so at a cost of $29.67 CDN and had to wait many hours for the evening bus. I live on a limited fixed income so this is a significant amount for me, but it is also the principle involved that is important. I believe this is unquestionably poor service and I am offended that anyone would be treated this way by your company.
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Featured
ID
#1650068 Review #1650068 is a subjective opinion of poster.
Service
Megabus Bus Service
Cons
  • Forced to purchase a second ticket
  • Poor customer service
  • Refund
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Most helpful review
New Reviewer
I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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28 comments
#1760779

In May 2019 I was is NYC going to Rochester NY. I am first on line when a family of 4 arrives with 10 suitcases, disrupts the whole line.

The driver or whoever that person was said they couldn’t have that many bags but then said $20 a bag and led them over to the bus. When I tried to get him to check me in he was too involved with these people. Finally I got on the bus but that person was bad and rude. I wonder who pocketed the money for all those bags.

Then when the bus arrived in Rochester all the bags had been thrown everywhere and people were trying to grab there’s and some bags couldn’t be found right away. People were yelling at each other and I thought a fight would break out.

I did t have a bag so I got away from the chaos. That being said the guy should have let you bring that bag but you were only supposed to bring one but that guy was really an ***

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ID
#367816 Review #367816 is a subjective opinion of poster.
Location
Baldwin Place, New York
Loss
$300

Because never got to use my ticket Nd tried to canceling but couldn’t get in contact with the company.or would have like to use ticket for another day . Reason for not using ticket because had a famil

So I had other means of transportation. So didnt need to use your service. So I would like a refund or credit to use at a later time Thank you for time , hope to hear back from u as soon as possible David Petway Number 929 384****
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ID
#2865888 Review #2865888 is a subjective opinion of poster.
Location
New York, New York

Missed my bus

You guys never seem to get on to me earlier. This system of yours is negative yo I was just have to take the train

User's recommendation: Maybe I guess, nope.

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ID
#2864077 Review #2864077 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

I’d still like my refund or my next trip comp’d at least

The last time I rode mega bus b4 recently?? had been a While & MAINLY because you guys never told or INFORMED that u switched busses so instead of thinking Im early Me and 2 more random people missed the same bus that we sat and watched drive off.. The bus drivers didnt help at all or ask are we looking for mega bus to Memphis from Dallas.. They never said That they were mega bus.. so we thought it wasnt for us..
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ID
#2860094 Review #2860094 is a subjective opinion of poster.
Location
Nashville, Tennessee
New Reviewer

I mistakenly boarded at another stop of same bus but they didn’t allow me

My bus was at 8:45 Grand Prairie but i by mistakenly boarded at next stop which is at riverfront thwy asked me to take new ticket
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ID
#2851579 Review #2851579 is a subjective opinion of poster.
Pros
  • I dont see any pros
Cons
  • Customer service people made me buy anothee ticket
  • Customer support people made me buy another tivkwt
Loss
$41
Preferred solution
Full refund
New Reviewer

Planning a trip

From Durham to Pensacola. How much on the 2 Sept.,2021 I've already got my covid shoots . I'll greatly appreciate any help you could give me.
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ID
#2806697 Review #2806697 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Reservation

Megabus - Reservation
I was unable to reach a customer service representative in order to change my reservation therefore losing money since ticket is not refundable. Website would not process a payment for another ticket so had to go elsewhere. Booked with FlixBus!!
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ID
#2771987 Review #2771987 is a subjective opinion of poster.
Location
Compton, California
New Reviewer

I like to book a trip round trip one day and back from San Francisco to Reno

I would like to go from San Francisco to Reno and Back Again Devon Saturday come back Sunday thank you
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ID
#2771885 Review #2771885 is a subjective opinion of poster.
Location
Columbia, South Carolina
One of the worst travel experiences I have ever had. Coming from Australia/Europe, where travelling via bus is ubiquitous/seamless, I could not help but be appalled at the horrendous level of service provided on our DC to NYC trip - from an extremely rocky and...
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1 comment
#2046543

LOL. What kind of idiot would NOT research transportation options and assume the US would be like Europe?

Oh that would be you.

Did you think megabus would take you through quaint little hamlets where the locals welcome you as they sold you homemade do dads and keepsakes? Fool…

ID
#2766440 Review #2766440 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Bustimes

Bus to Ripon, England.I cannot buy a ticket. I would like to travel 12/08/2021.would somebody contact me for tickets please.

User's recommendation: More access to services.

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ID
#2762226 Review #2762226 is a subjective opinion of poster.
Preferred solution
A ticket for an adult and child to Ripon please.
New Reviewer

Cancel a ticket

I reserve ticket from Philadelphia to Washington DC 8:40 am but I'm not fell good I won't to cancel my ticket
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ID
#2754707 Review #2754707 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Trying to purchase

I am trying purchase ticket to bullhead Arizona leaving from Los Angeles CA. I put in where I want to leave from but does not show to scroll to the City I want to arrive I want to know how to get to bullhead Arizona?
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ID
#2748454 Review #2748454 is a subjective opinion of poster.
Pros
  • Affordable prices
Preferred solution
Price reduction

I bought a ticket

Im not happy because I bought a ticket with the wrong email and I try to contact mega bus and I was never answered
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ID
#2742578 Review #2742578 is a subjective opinion of poster.
Location
Kearny, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delayed and using taxis in a non social distance environment.

Megabus - Delayed and using taxis in a non social distance environment.
We came to Newquay on Sunday to get to Barnstable for one of your drivers not to turn up so we got stuffed in an 8 seater taxi with 8 people one being a drunk! And also offering us Cocaine!! No social distancing wich is stated on purchase of our tickets wich made us feel safe due to visiting vunrable elderly parents now on our journey back we have had to get a taxi again from newquey to Barnstable now you actually expect us to wait 1 hour on the street this early in the morning to wait for the coach? I am not happy and want a refund! This is discussing

User's recommendation: Get the national express even if it costs more.

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ID
#2728315 Review #2728315 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have not got my reservation number

DidNOT receive reservation number and despite emailing many time no response. Company seems to be a scam
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ID
#2725595 Review #2725595 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Couldnt provide a solution
Preferred solution
Let the company propose a solution
New Reviewer

Transporting from one city to the other

The rep was very rude and really didn't want to give me any information. I just was trying to get a rate for my mom. So sad
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ID
#2725388 Review #2725388 is a subjective opinion of poster.
Location
Birmingham, Alabama

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