Megabus Reviews

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New Reviewer

Friend on bus no driver

Shes stuck in Hells Kitchen. Dark bus, no driver. She has 2 broken feet, is on crutches and is scared. She has anxiety disorder and colitis. She couldnt make to restroom when her colitis kicked in. Now people on the bus are making fun of her and she is absolutely humiliated. She has called the police to come help her. Neither of your phone numbers has anyone to answer them. And yes, I called after 6:30 EST. I would just for you to tell me how you are going to make this right for her. Ione

User's recommendation: No recommendations.

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1 comment
#2040440

Thumbs down because my friend is still stuck in NY and nobody has answered either phone numbers! My friend is humiliated and scared. What are going to do to make things better for her???

ID
#2722763 Review #2722763 is a subjective opinion of poster.
Location
Jamestown, Tennessee

1 hour reschedule. From new York to Washington DC

Hi Was to travel at 6 00pm to Washington DC, but am stuck here at the passports serv ice. Can I boarc the next bus please?
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1 comment
#2039532

Yes, please have your passport with you.

ID
#2715722 Review #2715722 is a subjective opinion of poster.
Location
Foley, Alabama

Trying to see how I can get from Atlanta ga to Chicago IL or st Louis

That the bus is not going from Atlanta to st Louis or Chicago or coming back from them places trying to make some trips I like riding the Megabus and trying to show my girlfriend how exciting it is to ride the mega bus but I can't cause it don't go where I'm trying to go so hopefully y'all start back soon

User's recommendation: I love riding the Megabus and y'all would to and the prices are amazing from one state to another and you have a great view.

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ID
#2704804 Review #2704804 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bus broke down and No refund

Megabus - Bus broke down and No refund
The bus was suppose to arrive @ 8:20 came at 8:43. The bus has a smell of gas on it on the upper level. Everyone has to get off the bus and wait for another bus. Call customer service and they were not helpful at all. I can see if I was late and missed my bus but I was on time and the bus broke down and Im late for my appointment in NY.
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ID
#2698119 Review #2698119 is a subjective opinion of poster.
Location
Germantown, Maryland
Loss
$40
Preferred solution
Full refund
New Reviewer

I missed my bus

I miss my bus cause the taxi driver took all day to get to me to took my to the bus station....i wana get home...im not from down here
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1 comment
#2040036

You seem to be very illiterate/slow asf

ID
#2692683 Review #2692683 is a subjective opinion of poster.
Loss
$56
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
The bus so far was on time and clean. The problem is with their website. I have been trying to buy tickets round trip from Philadelphia to New York all this week for work. The website has basically blocked every single attempt at purchasing tickets no matter what debit...
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ID
#2687495 Review #2687495 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • More availablilty
Cons
  • Worst customer service
  • Customer service unhelpful
  • Bad service
Preferred solution
Take the blocking off so I can make my purchases.
New Reviewer

Bus broke down need a refund

I need to know when I will be receiving a refund we were on the side of the road for like 3-4 hours before another bus got there this is not right.
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2 comments
#2035545

If you want a refund you should not have gotten on the bus when it finally arrived. You should have walked.

#2040037
@Farhad Ntp

Exactly.

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ID
#2686879 Review #2686879 is a subjective opinion of poster.
Pros
  • Great prices
Cons
  • Rest stop
  • Turnaround time for disputes
Loss
$167
Preferred solution
Full refund
New Reviewer

Missed my bus because Megabus doesn't properly tell you where the terminal is located.

Never Again! Ok, the Megabus from Toronto is difficult to find. Megabus gives you a different address on your ticket to the address on the website and I could find signage to indicate its new Toronto Terminal. Plus the address on the ticket is not precise. Uber doesn't know where it is. Toronto police don't know where it is. So, I missed my bus to Grimsby but grabbed a Go Train instead. Long live Go Transit! Megabus get your act together!!! And don't have customer service tell clients they can't get a refund because they consulted their ticket instead of the website map for the address. As of today, you still have the old Greyhound terminal as the Toronto terminal location on your Megabus website!! @megabus

User's recommendation: Take Go Transit instead until Megabus improves its service.

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ID
#2680102 Review #2680102 is a subjective opinion of poster.
Service
Megabus Customer Care
Loss
$25
Preferred solution
I want Megabus to provide a proper street address for the Toronto terminal to customers on their tickets and to update its website to give the same proper street address.

Need assistance

I never could pull the page up for buss fees or the time in which a bus leave from chicago with that been said i prefer to fly easy excess to common information for travelers

User's recommendation: Greyhound or fly.

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ID
#2671108 Review #2671108 is a subjective opinion of poster.
Location
Foley, Alabama
New Reviewer

I got the wrong luggage tonight from nyc to Baltimore on the 6pm bus.

I have the wrong suitcase I need to get my suitcase and give whoever suitcase I have back to them from the 6 oclock bus leaving NYC to Baltimore Maryland
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ID
#2654750 Review #2654750 is a subjective opinion of poster.
Loss
$375
Preferred solution
Deliver product or service ordered

My bus is late where is it

AngryBullshitMy bus did not come I booked an 11:59pm bus, and it did not come at all me and my 9-year-old daughter was waiting 2 and half hours for the bus at south station, and it never came I was calling customer service all night but no answer it was me and other people waiting for the bus it looked like it was going to be a packed bus, but a lot of people started leaving when they saw the bus was not coming I called customer service the next Morning they answer but were so rude and ghetto and disgusting.

User's recommendation: I DO NOT RECOMMEND PEOPLE TAKE THIS BUS EVER.

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ID
#2636777 Review #2636777 is a subjective opinion of poster.
Cons
  • Horrible customer service and disgusting and rude
  • Lack of notification

Lost n found

Lost suitcase in Austin.. contacted company and lady .. found her suitcase.. attempted to contact her with no success.. megabus no help

User's recommendation: Tag ur suitcase.

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ID
#2633122 Review #2633122 is a subjective opinion of poster.
Location
Pharr, Texas

Lost n found

It sucked nobody is able to help us. We have the information for the customer who has our luggage, all they have to do is call the customer to let them know they have our luggage and we have theirs. Very easy... but nope nothing

User's recommendation: Do not use this bus.

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ID
#2633095 Review #2633095 is a subjective opinion of poster.
New Reviewer

To see if you located in Topeka Kansas

No complaints, just trying to see if you are located in Topeka Kansas. And if you are, wanting to schedule a trip.
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1 comment
#2026887

Can I travel from Topeka Kansas to Little Rock, Arkansas?

ID
#2632652 Review #2632652 is a subjective opinion of poster.
Location
Camden, Arkansas
New Reviewer

Your staff stole my money

I should have received a call saying my schedule trip was cancelled instead of just an email. I missed my opening to change my trip. I'm disappointed!!! You all phone say you open from 6:30 am to 1:30 p.m. than hang up. If this issue is not resolve I will never take a trip with this bus service again.
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ID
#2626258 Review #2626258 is a subjective opinion of poster.
Location
Atlanta, Georgia