Contact Megabus Customer Service
Megabus Phone Numbers and Emails
Toll-Free Number:
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(877) 462-6342Toll Free
Customer Service:
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(866) 488-4452Canada
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(773) 890-2051Midwest
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(908) 354-3330
Megabus Emails:
How to Contact Megabus Customer Service?
Most Popular Number:
| Total calls: 19 539 | Issues resolved: 1 450 | Last call: Jan 19, 2025 |
Megabus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Megabus is 8774626342. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 3 minutes.
Be prepared for the call as Megabus may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Megabus is 8774626342. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 3 minutes.
Be prepared for the call as Megabus may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Megabus mainly because of request for information, return/ replace and product/ service.
25% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Megabus is enquiries@megabus.com. 47% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Megabus Website:
Megabus Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Attn: Privacy Office
160 S Route 17N,
Paramus, NJ 07652
Fax:
How Good is Megabus's Customer Service?
Summary of Megabus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Megabus?
Request for Information Question:
- “Looking for a location in Houston Texas”
- “To find out about bus tickets”
- “Looking for a schedule”
Return/ Replace Question:
- “Change Reserved Ticket”
- “Newport bus station changed”
- “To change my reservation”
Product/ Service Question:
- “I would love to book a ticket to Lancaster Pennsylvania”
- “Can’t order tickets, all my payments are declined.”
- “I’m tired of reaching out through emails and I have already filled a complaint with a legal aid attorney”
Shipping and Delivery Question:
- “I am waiting for my 15:45 bus and it hasnt arrived yet”
- “Locations”
- “Didnt see the the location”
Refund Question:
- “Need my refund back so me and my kids can eat did not make it to the city”
- “Refund”
- “I need my money back”
Activation/ Cancellation Question:
- Cancellation???
- “To cancelling a ride”
- “Because you guys canceled our bus and now we are stuck and we don't live here”
Payments and Charges Question:
- “Dispute in reservation price and actually charge”
- “Payment not going through, due to billing details 'incorrect'”
- “I got charged for a ticket but didn't get a confirmation”
Staff Question:
- “Hours of operation for bus service scheduling.”
- “Bus service”
- “Service dog ride from Alexadria, VA-Atlanta, GA”
Account Question:
- “Forgotten luggage”
- “Purpose was to understand why I was unable to see the balance of return on my account. Was not satisfied and escalated but no response”
- “Do you have disabled rates”
Cards Question:
- “My card was billed more than the actual fair”
- “Taken money off my card”
- “It's not taking my card is declining my credit card”
Website/ Application Question:
- “I got the time table for traveling until January but the site is not letting me purchase a ticket”
- “Website issues”
- “Website won’t accept card”
Employment Question:
- “Need a job please bus driver”
- “For employment”
- “Employment/ cdl b permit in ny”
Other Question:
- “Round trips prices”
- “Need answers”
- “Need tickets”
Compare Megabus Customer Service To
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