Contact Megabus Customer Service
Megabus Phone Numbers and Emails
Toll-Free Number:
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(877) 462-6342Toll Free
Customer Service:
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(866) 488-4452Canada
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(773) 890-2051Midwest
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(908) 354-3330
Megabus Emails:
Megabus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Megabus Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Megabus is (877) 462-6342. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 3 minutes.
Be prepared for the call as Megabus may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Megabus Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Megabus is (877) 462-6342. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 3 minutes.
Be prepared for the call as Megabus may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Megabus mainly because of request for information, return/ replace and product/ service.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Megabus is enquiries@megabus.com. 47% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Megabus Customer Service?
Most Popular Number:
| Total calls: 19 609 | Issues resolved: 1 453 | Last call: Feb 1, 2026 |
Contact Information
Megabus Website:
Megabus Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Attn: Privacy Office
160 S Route 17N,
Paramus, NJ 07652
Fax:
How Good is Megabus's Customer Service?
Summary of Megabus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Megabus?
Request for Information Question:
- “Trying to find out if a mega bus goes to Jacksonville, Texas”
- “Would like to know how much is a one way ticket to Chicago and when is the earliest bus leaving for Chicago”
- “Information on a trip”
Return/ Replace Question:
- “Need to change my bus”
- “To change travel date”
- “Change the date”
Product/ Service Question:
- “Complain”
- “I want to make a reservation”
- “Get tickets”
Shipping and Delivery Question:
- “Bus not arrived”
- “Wrong email put in not received tickets”
- “Check for delays”
Refund Question:
- “Need my refund back so me and my kids can eat did not make it to the city”
- “Refund”
- “I need my money back”
Activation/ Cancellation Question:
- “Cancel a booking”
- Cancellation???
- “To cancelling a ride”
Payments and Charges Question:
- “Payment deducted 3 times from credit card although transaction was reflecting not being able to process”
- “Was over charge”
- “Dispute in reservation price and actually charge”
Staff Question:
- “Hours of operation for bus service scheduling.”
- “Bus service”
- “Service dog ride from Alexadria, VA-Atlanta, GA”
Account Question:
- “I trying to use my code to purchase my tickets from ny to washington dc”
- “Forgotten luggage”
- “Purpose was to understand why I was unable to see the balance of return on my account. Was not satisfied and escalated but no response”
Cards Question:
- “My card was billed more than the actual fair”
- “Taken money off my card”
- “It's not taking my card is declining my credit card”
Website/ Application Question:
- “Website doesn’t work”
- “I got the time table for traveling until January but the site is not letting me purchase a ticket”
- “Website issues”
Employment Question:
- “Need a job please bus driver”
- “For employment”
- “Employment/ cdl b permit in ny”
Other Question:
- “Going to Maryland to visit”
- “Time”
- “My sons megabus has been stranded on the side of the 401 for over 2 hrs”
Compare Megabus Customer Service To
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