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Summary of Megabus Customer Service Calls

16014 TOTAL CALLS
77% SUCCESSFUL CONNECTIONS
02:55 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Megabus to Ask about:

Refund:

  • “Reschedule or refunds”
  • “Refund ticket”
  • “Never got credit or refund from last ride was promised due to Major extended wait time!”

Cancellation:

  • “I only needed one ticket,so I need to cancel the other ticket.”
  • “I canceled a reservation for Sunday and it didn’t give me confirmation of credit”
  • “Ticket cancellation”

Payments and Charges:

  • “Payment questions”
  • “Payment by phone”
  • “I got charged for two tickets and only need one”

Staff:

  • “*** up service”
  • “Customer service incident and Worse customer service”
  • “Service dog”

Cards:

  • “I mave movey on my cardbut it wont let me buy a round ticket”
  • “Didn’t receive my email confirmation. But my card was charged”
  • “My sisters debit card was charged twice for the same trip.”

Return/ Replace:

  • “Wrong city in return trip”
  • “Too my time and date to leave San Antonio and return to new”
  • “Exchand my return date to a later date”

Product/ Service quality:

  • “Broken Down Bus and Connection”
  • “The bus crashed”
  • “System will not allow me to arrive in Atlanta GA from San Antonio tx”

Website/ Application:

  • “Checking on my bus ticket and I'm having problems on the website”
  • “Website isn’t working”
  • “Website is not allowing me to change my reservation”

Account:

  • “Took money out of my account but did not give me ticket”
  • “Find out information about account it not”
  • “Need activation code to sign in to account”

Employment:

  • “Lost my job ID on the 6:30am bus from new york city 34th street&11 ave departure to baltimore md”
  • “Employment”
  • “About job at union station”

Shipping and Delivery:

  • “Ordered wrong item”
  • “Tracking”

Other:

  • “Find a location”
  • “Cant enter from destination”
  • “Fare n questions”

About Megabus

Top 5 Likes about Megabus

Price, Price range, Bus drivers seem to know the route well, Safe driving, Prices

Top 5 Dislikes about Megabus

Terrible customer service, Refund policy, Late bus, Rude driver, Poor and rude customer care service

Top 5 Related Companies

Stagecoach Group, Megabus, Coach Usa, Oxford Tube, Stagecoach

Summary

Megabus.com is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.

Megabus reviews and complaints

Megabus is ranked 34 out of 468 in Transport category

Area Served

USA

Payment Methods

VISAMasterCardDiscover

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Megabus Stats

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Number of Comments

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Number of Calls

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