Megabus Contact Information

Toll-Free Number:

  • (877) 462-6342

Corporate Offices:

  • (908) 354-3330

Customer Service:

  • (908) 372-6195 Disability Request was not Honored
  • (773) 890-2051 Midwest
  • (877) 462-6342
  • (908) 282-7420
  • +44 141 352 4444 UK

Mobility Assistance Lounge:

  • +44 207 126 2716 UK

Telephone Bookings:

  • +44 900 160 0900 UK

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Megabus
4400 S. Racine Ave.
Chicago, Illinois 60609
United States

Other Info:

Customer Services in UK
Buchanan Bus Station
Killermont
Glasgow
G2 3NW

Social Networks:

Summary of Megabus Customer Service Calls

18316 TOTAL CALLS
77% SUCCESSFUL CONNECTIONS
02:57 AVG CALL DURATION
21% ISSUES RESOLVED

Customers Contact Megabus to Ask about:

Request for Information:

  • “To see how much my ticket cost .”
  • “How do I purchase tickets for other customers”
  • “Question about a child riding”

Product/ Service:

  • “I bought 1 tickets buy accident”
  • “Bus schedule conflict bus broke down”
  • “Order a bus ride to wisc”

Refund:

  • “I need a refund” , Review #1411933
  • “I want A refund”
  • “Extremely dissatisfied with my ride & luggage was lost/put on another bus. Need money REFUNDED”

Activation/ Cancellation:

  • “Cancel ticket”
  • “The cancelled one way of my round trip”
  • “Need to know my activation code”

Return/ Replace:

  • “Changing buses”
  • “Trade in ticket”
  • “Changing reservation as type 0 in the same city, date”

Shipping and Delivery:

  • “I booked a ticket online but didnt receive comformation”
  • “Where is my driver?”
  • “I purchased a ticket where is it”

Payments and Charges:

  • “I was charged but no email or confirmation”
  • “Charged my card”
  • “The have charged me 3 times”

Staff:

  • “Unprofessional employee”
  • “Change of service”
  • “I do not appreciate the service the bus driver is rude”

Cards:

  • “Credit card”
  • “Card not working”
  • “Card was charged but I did not get confirmation number”

Account:

  • “Need to reset password”
  • “I paid for a ticket but it said unsuccessful but it shows that it took it out of my account”
  • “Can’t log in or change password”

Website/ Application:

  • “Website won’t accept payment”
  • “Website isn’t working trying to book trip by phone”
  • “I have 2 adults seniors And 1 Grand Baby daughter we would love to travel from Pittsburgh PA. To Austin Texas August 4th round trip about 3 weeks later To Pittsburgh PA I tried web site it keeps referring ME To West Virginia destination please help”

Employment:

  • “My Job cancelled on me so I no longer need to go to New York tonight. I’m hoping To be able to use this ticket again”
  • “Employment”
  • “Lost my job ID on the 6:30am bus from new york city 34th street&11 ave departure to baltimore md”

Other:

  • “Ourchasing ticket”
  • “Trying to make reservations to go to Las Vegas California”
  • “Tech support”

Megabus Rating Stats

2.1 out of 5 stars
based on 941 reviews
See all 2281 reviews reviews

Rating stats

  1. 399 reviews
  2. 226 reviews
  3. 168 reviews
  4. 81 reviews
  5. 67 reviews

Rating trend

About Megabus

Top 5 Likes about Megabus

Price, Price range, Safe driving, Bus drivers seem to know the route well, Prices

Top 5 Dislikes about Megabus

Poor customer service, Refund policy, Rude driver, Late bus, Rude customer service

Top 5 Related Companies

Stagecoach Group, Coach Usa, Oxford Tube, Stagecoach

Summary

Megabus.com is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.

Megabus reviews and complaints

Megabus is ranked 34 out of 525 in Transport category

Area Served

USA

Payment Methods

VISAMasterCardDiscover

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Megabus Stats

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Number of Reviews

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Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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