Megabus Phone Numbers and Emails

Toll-Free Number:

  • (877) 462-6342

Customer Service:

  • (908) 372-6195
    Disability Request was not Honored
  • (773) 890-2051
  • (877) 462-6342
  • (908) 282-7420
  • +44 141 352 4444


  • (908) 354-3330

Mobility Assistance Lounge:

  • +44 207 126 2716

Telephone Bookings:

  • +44 900 160 0900

Megabus Emails:

Customer Service
Technical Support
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Megabus Contact Information

Megabus Website:

Megabus Online Chat:

Corporate Office Address:

4400 S. Racine Ave.
Chicago, Illinois 60609
United States

Other Info (opening hours):

Customer Services in UK:
Buchanan Bus Station
G2 3NW

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Megabus Rating Based on 1.3K Reviews

Rating details

more details
Customer service
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Megabus Customer Service Calls

02:57 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Megabus Customer Service?

Request for Information Question:

  • “Have question about id”
  • “To find out about my ticket purchase”
  • “How to book for ticket for my journey”

Product/ Service Question:

  • “Broken down bus”
  • “Trying to book tickets”
  • “I did not order a ticket some one use my card”

Return/ Replace Question:

  • “Give me the time and location of my return trip”
  • “Need to return tickets and get refund”
  • “Cost of two tickets to Chicago from Detroit and one return ticket from Chicago to Detroit”

Refund Question:

  • “Complaint and Refund”
  • “Refund”
  • “Refund issues”

Activation/ Cancellation Question:

  • “Cancel a trip”
  • “Cancel a ticket”
  • “Paid for a trip months in advance and needs to be canceled”

Shipping and Delivery Question:

  • “If I missed my bus may I get the next bus”
  • “I haven't got a email with my confirmation and my money has been taken out”
  • “I booked a tarin ticket for Monday and Wednesday but I didn't receive my pass codes”

Payments and Charges Question:

  • “Charge”
  • “Mischarge”
  • “Toget discount ticket 30 days in advance”

Staff Question:

  • “Unprofessional employee”
  • “Do you service from Fayetteville,NC to Charlotte, NC”
  • “Your staff stole my money”

Cards Question:

  • “What time is the mega us from Glouster Road to Cardiff”
  • “Issue with my card”
  • “I was making my reservation it took my money off my card and didn't give me a reservation number”

Website/ Application Question:

  • “Website won’t accept card”
  • “The site won't let me purchase a ticket”
  • “Cuz the website and auto voice representative are absolutely no help”

Account Question:

  • “Money was taken out my account and now I can't book another ticket until it's returned and I need to leave tomorrow”
  • “Took to much out of my account”
  • “Need to reset password”

Employment Question:

  • “Employment/ cdl b permit in ny”
  • “My Job cancelled on me so I no longer need to go to New York tonight. I’m hoping To be able to use this ticket again”
  • “Employment”

Other Question:

  • “Missed bus”
  • “Bus no ahow”
  • “Purchase made but no ticket”


Top Megabus Services

Bus Service, Customer Care, Bus Ticket Booking

Top Megabus Products

Bus Ticket, Wi-fi Facility, Air Conditioner Facility

Megabus Pros and Cons

Pros: Price, Price range, Safe driving, I like megabus, Bus drivers seem to know the route well

Cons: Customer service, Refund policy, Rude driver, Refund, Bad service

Related Companies

Stagecoach Group, Coach Usa

Summary is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.

Megabus reviews and complaints

Megabus is ranked 7 out of 65 in Buses category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

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