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Summary of Megabus Customer Service Calls

17120 TOTAL CALLS
77% SUCCESSFUL CONNECTIONS
02:56 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Megabus to Ask about:

Request for Information:

  • “I want to no how much is a round trip ticket to Hampton va from Friday to Sunday.”
  • “Need to know how much my ticket is going to be”
  • “To see how many bags can I put under the bus”

Product/ Service:

  • “I was on a bus that didn’t have a defrost system that was working life was in danger pulling over on the side of road numerous times and the lady driver advised the man driver that the bus needed to stay in Mo”
  • “Trying to book a ticket”
  • “Trying to book a trip online and it's not letting me”

Refund:

  • “Refund status”
  • “Refund on money ride was horrible”
  • “Reschedule or refunds”

Return/ Replace:

  • “Changing reservation as type 0 in the same city, date”
  • “Changing reservations”
  • “Too my time and date to leave San Antonio and return to new”

Activation/ Cancellation:

  • “Need to cancel one of my tickets and put it toward my return trip to Georgia”
  • “I only needed one ticket,so I need to cancel the other ticket.”
  • “I canceled a reservation for Sunday and it didn’t give me confirmation of credit”

Shipping and Delivery:

  • “I purchased a ticket where is it”
  • “Where do i get the bus”
  • “I payed for my ticket did not get a reply”

Payments and Charges:

  • “Charge my credit card and Didn’t get a reference number”
  • “I was charged for a ticket today but no reservation number was not sent”
  • “They charged my card 3 times”

Staff:

  • “Do you have service from Tampa to miami airport?”
  • “Delay of services”
  • “Your staff is HORRIBLE at this station. Austin Tx. Disrespectful at its best.”

Cards:

  • “Card not working”
  • “I mave movey on my cardbut it wont let me buy a round ticket”
  • “My sisters debit card was charged twice for the same trip.”

Account:

  • “Can’t log in or change password”
  • “Can’t log in”
  • “Money taken from my account but trip confirmation was not sent”

Website/ Application:

  • “Website isn’t working trying to book trip by phone”
  • “I have 2 adults seniors And 1 Grand Baby daughter we would love to travel from Pittsburgh PA. To Austin Texas August 4th round trip about 3 weeks later To Pittsburgh PA I tried web site it keeps referring ME To West Virginia destination please help”
  • “Website isn’t working”

Employment:

  • “My Job cancelled on me so I no longer need to go to New York tonight. I’m hoping To be able to use this ticket again”
  • “Employment”
  • “Lost my job ID on the 6:30am bus from new york city 34th street&11 ave departure to baltimore md”

Other:

  • “Roundtrup Baltimore MD to Morgantown Wva”
  • “Voucher code not working”
  • “Need ticket number to be resent”

About Megabus

Top 5 Likes about Megabus

Price, Price range, Bus drivers seem to know the route well, Safe driving, Prices

Top 5 Dislikes about Megabus

Customer service, Refund policy, Rude driver, Late bus, Refund

Top 5 Related Companies

Stagecoach Group, Coach Usa, Oxford Tube, Stagecoach

Summary

Megabus.com is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.

Megabus reviews and complaints

Megabus is ranked 32 out of 491 in Transport category

Area Served

USA

Payment Methods

VISAMasterCardDiscover

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Megabus Stats

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Number of Calls

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