Contact Information

Megabus Phone Numbers

Toll-Free Number:

  • (877) 462-6342

Corporate Offices:

  • (908) 354-3330

Customer Service:

  • (908) 372-6195 Disability Request was not Honored
  • (773) 890-2051 Midwest
  • (877) 462-6342
  • (908) 282-7420
  • +44 141 352 4444 UK

Mobility Assistance Lounge:

  • +44 207 126 2716 UK

Telephone Bookings:

  • +44 900 160 0900 UK
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Corporate Office Address:

4400 S. Racine Ave.
Chicago, Illinois 60609
United States

Other Info:

Customer Services in UK
Buchanan Bus Station
G2 3NW

Help in Social Networks:

Summary of Megabus Customer Service Calls

22009 TOTAL
02:57 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Megabus to Ask about:

Request for Information Question:

  • “Checking on delay”
  • “How to get seat reservations”
  • “Questions about reservations”

Product/ Service Question:

  • “I am trying to book a ticket” , Review # 1709827
  • “Trying to buy ticket to Atlanta”
  • “Order ticket”

Refund Question:

  • “Refund needed”
  • “Refund”
  • “Refund due to his breaking down and over three hour delay”

Return/ Replace Question:

  • “Wrong reservation”
  • “To change ticket time” , Review # 1703507
  • “I need to change ticket info”

Activation/ Cancellation Question:

  • “To see if the bus for noon from Chicago to Minnesota is canceled”
  • “Cancellation”
  • “Cancel or change reservation” , Review # 1678761

Shipping and Delivery Question:

  • “I purchased a ticket where is it”
  • “Where is the October20 12:50 bus from Cincinnati to Chicago?”
  • “Where is my bus” , Review # 1684168

Payments and Charges Question:

  • “To make a payment”
  • “Payment question”
  • “Payment issues” , Review # 1690160

Staff Question:

  • “Customer service”
  • “Rude costumer service” , Review # 1702943
  • “I have a service dog”

Cards Question:

  • “My card was charged too many times & I still don’t see the tickets in my account”
  • “I could not finish a reservation and it took money from my card”
  • “Money was taking off my card and the confirmation number wasn’t send and I did this Sunday” , Review # 1623146

Website/ Application Question:

  • “I mistakenly purchased 2 tickets one way on the same day instead of the round trip I thought I had the website glitched in the middle and I did not notice”
  • “The website isn’t letting me change my Destination”
  • “Website not working to order tickets”

Account Question:

  • “Took to much out of my account”
  • “Need to reset password”
  • “I paid for a ticket but it said unsuccessful but it shows that it took it out of my account”

Employment Question:

  • “My Job cancelled on me so I no longer need to go to New York tonight. I’m hoping To be able to use this ticket again”
  • “Employment”
  • “Looking for a job as a driver”

Other Question:

  • “Change reservation”
  • “Bookings”
  • “Changed departure time”

Megabus Rating Stats

2.1 out of 5 stars
based on 1229 reviews
See all 2843 reviews

Rating trend


Top Megabus Services

Bus Service, Customer Care, Bus Ticket Booking

Top Megabus Products

Bus Ticket, Wi-fi Facility, Air Conditioner Facility

Megabus Pros and Cons

Pros: Price, Price range, Safe driving, Bus drivers seem to know the route well, Affordability

Cons: Poor customer service, Rude driver, Refund policy, Worst customer service, Rude customer service

Related Companies

Stagecoach Group, Coach Usa, Oxford Tube, Stagecoach

Summary is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.

Megabus reviews and complaints

Megabus is ranked 40 out of 618 in Transport category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

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Megabus Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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