Megabus Contact Information

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Summary of Megabus Customer Service Calls

17517 TOTAL CALLS
77% SUCCESSFUL CONNECTIONS
02:56 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Megabus to Ask about:

Request for Information:

  • “Need to speak to someone and have question”
  • “I bought a round trip ticket for a friend she showed yall the confirmation number and yall put her on the wrong bus”
  • “Confirmation not arrived”

Product/ Service:

  • “Bus schedule conflict bus broke down”
  • “Order a bus ride to wisc”
  • “Miss my bus because of traffic !!”

Refund:

  • “Because I want to be refunded the fee of the canceled bus and the returning bus which I reserved.”
  • “Want a refund”
  • “Refund status”

Return/ Replace:

  • “Trade in ticket”
  • “Changing reservation as type 0 in the same city, date”
  • “Changing reservations”

Activation/ Cancellation:

  • “Need to cancel one of my tickets and put it toward my return trip to Georgia”
  • “I only needed one ticket,so I need to cancel the other ticket.”
  • “I canceled a reservation for Sunday and it didn’t give me confirmation of credit”

Shipping and Delivery:

  • “I booked a ticket online but didnt receive comformation”
  • “Where is my driver?”
  • “I purchased a ticket where is it”

Payments and Charges:

  • “Dobble charged on a booking”
  • “Mega is is not accepting my payment again”
  • “Charge my credit card and Didn’t get a reference number”

Staff:

  • “Do you have service from Tampa to miami airport?”
  • “Delay of services”
  • “Your staff is HORRIBLE at this station. Austin Tx. Disrespectful at its best.”

Cards:

  • “Card not working”
  • “I mave movey on my cardbut it wont let me buy a round ticket”
  • “My sisters debit card was charged twice for the same trip.”

Account:

  • “Can’t log in or change password”
  • “Can’t log in”
  • “Money taken from my account but trip confirmation was not sent”

Website/ Application:

  • “Website isn’t working trying to book trip by phone”
  • “I have 2 adults seniors And 1 Grand Baby daughter we would love to travel from Pittsburgh PA. To Austin Texas August 4th round trip about 3 weeks later To Pittsburgh PA I tried web site it keeps referring ME To West Virginia destination please help”
  • “Website isn’t working”

Employment:

  • “My Job cancelled on me so I no longer need to go to New York tonight. I’m hoping To be able to use this ticket again”
  • “Employment”
  • “Lost my job ID on the 6:30am bus from new york city 34th street&11 ave departure to baltimore md”

Other:

  • “Need help on time and dates”
  • “Bus ride”
  • “Asking if a kayak can be transported”

Megabus Rating Stats

2.1 out of 5 stars
based on 891 reviews
See all 2192 reviews

Rating stats

  1. 378 reviews
  2. 211 reviews
  3. 160 reviews
  4. 78 reviews
  5. 64 reviews

About Megabus

Top 5 Likes about Megabus

Price, Price range, Safe driving, Bus drivers seem to know the route well, I like megabus

Top 5 Dislikes about Megabus

Terrible customer service, Refund policy, Rude driver, Late bus, Rude customer service

Top 5 Related Companies

Stagecoach Group, Coach Usa, Oxford Tube, Stagecoach

Summary

Megabus.com is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.

Megabus reviews and complaints

Megabus is ranked 34 out of 507 in Transport category

Area Served

USA

Payment Methods

VISAMasterCardDiscover

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Megabus Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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