Contact Information

Megabus Phone Numbers

Toll-Free Number:

  • (877) 462-6342

Corporate Offices:

  • (908) 354-3330

Customer Service:

  • (908) 372-6195 Disability Request was not Honored
  • (773) 890-2051 Midwest
  • (877) 462-6342
  • (908) 282-7420
  • +44 141 352 4444 UK

Mobility Assistance Lounge:

  • +44 207 126 2716 UK

Telephone Bookings:

  • +44 900 160 0900 UK
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Headquarters Address:

4400 S. Racine Ave.
Chicago, Illinois 60609
United States

Other Info:

Customer Services in UK
Buchanan Bus Station
G2 3NW

Help in Social Networks:

Summary of Megabus Customer Service Calls

20435 TOTAL
02:57 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Megabus to Ask about:

Request for Information Question:

  • “Schedule question”
  • “To ask questions about my personal care assistant riding the bus”
  • “Checking on status of late bus”

Product/ Service Question:

  • “Book a ticket”
  • “My son was put on a bus that broke down 3 times and this bus had no air conditioning and my son has asma i have contacted yo Megabus customer service center and was treated so disrespectfully I will never ride your bus again and I would like a refund”
  • “Trying to book a ticket”

Refund Question:

  • “Refund”
  • “Refund needed”
  • “My refund”

Return/ Replace Question:

  • “Change ticket”
  • “Changing reservation”
  • “Need to change a ticket”

Activation/ Cancellation Question:

  • “To cancel ticket”
  • “Cancel a ticket”
  • “Cancelled bus”

Shipping and Delivery Question:

  • “Did not get confirmation order number”
  • “Where is my bus”
  • “I'm booking a ticket for my grandson how can he get the ticket”

Payments and Charges Question:

  • “Payment not going through”
  • “Won't accept my payment”
  • “Payment not going thur”

Staff Question:

  • “Horrible Trip experience, unprofessional drunk or sleep deprived driver”
  • “To pay for bus service for someone else.”
  • “To better understand services”

Cards Question:

  • “Change my card but no tickets”
  • “Someone purchased a ticket with my debit card”
  • “My debit card has been charged again with no explanation as to why”

Website/ Application Question:

  • “Website not working to order tickets”
  • “I was looking on the website just looking and seeing what days would be cheaper i just happened to check my back account two unauthorized payments went through my back account” , Review # 1515885
  • “Websites”

Account Question:

  • “Took to much out of my account”
  • “Need to reset password”
  • “I paid for a ticket but it said unsuccessful but it shows that it took it out of my account”

Employment Question:

  • “My Job cancelled on me so I no longer need to go to New York tonight. I’m hoping To be able to use this ticket again”
  • “Employment”
  • “Looking for a job as a driver”

Other Question:

  • “Change bus ticket”
  • “Travel information”
  • “Help with something”

Megabus Rating Stats

2.1 out of 5 stars
based on 1091 reviews
See all 2596 reviews

Rating trend


Megabus Pros and Cons

Pros: Price, Price range, Safe driving, Bus drivers seem to know the route well, Prices

Cons: Poor customer service, Refund policy, Rude driver, Poor and rude customer care service, Late bus

Related Companies

Stagecoach Group, Coach Usa, Oxford Tube, Stagecoach

Summary is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations.

Megabus is ranked 35 out of 599 in Transport category

Area Served


Payment Methods

VISAMasterCardDiscoverAmerican Express

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Megabus Stats

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