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On oct 19th i had my ticket bought Philladelphia to Boston at 1:55 pm. At 10 am that morning i received an email from MB saying my bus was delayed 90 min. I decided to arrive at 2:07 pm anyways since I was ready. To my surprise the MB staffed says my bus left on time...
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1.0
#1117379
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yet another powwow "someone used your reservation number already!!" the driver tells this 20+gal at Oakland at a quater to one in the morning!!! Sie, I bought my ticket, I pId for my ticket!" all to familiar claim. Gappened to me twice so far. I was (am) disabled...
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1.8
#1116571
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MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
This is a Quick Overview what Happened On My Return Trip Home from Louisville to Atlanta Sat on Oct 15th which was supposed to be from 4:00-11:55. I have Pictures that I am including of What a Repulsive Ride we All Endured on this MegaBus Journey. Sewage, YES, as in...
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Anonymous
Scheidt

Nearly two weeks later, have you had any health issues ?Disgusting isn't going to get you anywhere.You need to prove damage. Personal or property.They only contracted to trans...

1.6
#1115481
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Megabus - Missed bus

Megabus
#1143027
It was a car accident
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Megabus - Ticket change

Megabus
#1142471
Wanted to change the date of travel but it was a 21 dollar difference. Decided to leave it the same.
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Megabus - Lost Luggage

Megabus
#1141909
I didn’t grab my bag after i reached Austin last night at 10:30pm and the bus left to San Antonio. I was told my luggage will be sent to San Antonio lost and found, so i just want to know how to get in contact with SA lost and found. I need my stuff back ASAP and no one is answering me back from Megabus company.
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Megabus - Excellent

Megabus
#1141470
5.0
Details
Scheduled trip roundttip cusyomer expetience was great
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
I dont see how it is legal to charge a customer for a service they didnt use. I asked to speak to a manager and Peter the supervisor answered the phone at 9:47 AM on 10/14/17. He acted like he couldnt hear me saying , " hello " but every time I would talk he would stop...
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Anonymous
Anonymous

I am a little surprised that you have had good luck previously with this company. This time, they were following the normal policy of "no refunds". Will not refund for death...

2.8
#1114960
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We are on the bus heading to Washington DC The journey start at 3:30 am from New York City And we suppose to reach union station at 7:45 am It is 8:20 am now wating in unknown place for another driver and far about 54 minutes from our destination This not the first...
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1.0
#1114441
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rAINING IN cHICAGO AND NO SHELTER, BUS WAS LATE, DRIVER WAS RUDE, RAINING IN CHICAGO, GOT SOAKED WITH A CHILD, NO SHELTER FROM RAIN , NO PLAce to sit down, OTHER THAN THAT, THE RIDE WAS OKAY, WE MADE IT TO OUR DESTINATION ON TIME, WOULDN'T HIGHLY RECOMMEND TO OTHERS TO...
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3.5
I didn't like
  • Poor and rude customer care service
#1113592
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I asked "oliver?" If he could help me figure out how to book my trip from Mobile, AL to Conroe,TX. That i was aware the site listed Austin, Dallas, etc. But i wasnt sure which would be better. He continued to say check the site and or google maps. Well since i was...
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1.4
#1113554
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Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
My Name is Tiffany Miller and I rode MegaBus for the Very 1st time Last Night as a Paying Disabled Customer. I have a Disabled Customer Profile on the MegaBus Site. I feel I must address this issue Publicly now. I have Contacted MegaBus Directly through Messenger on...
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Anonymous
Scheidt

Since you don't want any money, what is it you are after ?An apology ? What good is that ? Someone can't apologize for someone else's actions.You've led a sheltered life to b...

Anonymous
Vera

Go one higher. Contact Megabus' corporate office. If you have video and other proof, please send it to them. No corporation wants to lose business or hear of bad customer serv...

1.3
I didn't like
  • Poor and rude customer care service
  • Employees were rude
  • Bad service
#1113298
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Megabus.com sold us the wrong tickets. We arrived at the bus we thought we bought tickets for and were refused and threatened with police when we tried to board the ride we paid for. They told us to call customer service. We called at midnite and 45 minutes later they...
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Anonymous
Anonymous

Please explain how they sold you the wrong tickets when you ordered them online. Computers do what they are told to do, by you.

1.3
I liked
  • Price
I didn't like
  • Cheating and rudeness and nonperformance
#1112187
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My wife was thrown off a mega bus in pittsburg this morning....with two children one 9yrs old and a infant...she had the money to pay for the infant and the driver and some woman threw there luggage off the bus........i have the recording from the incedent the lady was...
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1.0
#1111707
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