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Top Question
#3047

Accident.

What I do i do if I put the wrong email address on accident. I put dave35@***.com I meant to put Dave35russell@***.com

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Answer:
by #1671040

I have the same problem. Trying to sort it out now. Let me know if you figure out a solution.

by #1673611

Please reach out to Megabus Customer Service by phone at (877) 462-6342 or by email at enquiries@megabus.com and provide them with full details regarding your issue. 

Please note that you can change any of the personal information held related to your name, address, etc. Simply login and select Personal Information from the top menu bar. Make any necessary adjustments and then save your changes.

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Question:
#35674

Do Megabus go from Kansas City to Forrest city.

I need a busy tickets I try see how much whould it cast

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Answer:
by #1842852

According to kansascity.com/news, Megabus canceled its service in Kansas City.

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Question:
#34559

Service Dog Issue.

Typo....the dog enjoyed the seating I didn't! Sorry typed the last message in the dark..

there should be a way or place where the animals can be.

Paying for seating and not enjoying the this long 14 hour ride comfortably is unfair to the customer not the dog? Please tell me how I can get a refund on my reserve seating fee?

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Answer:
by #1845354

Unfortunately, the Megabus Faq page does not provide any information on how to get a refund on your reserved seating fee. However, you may always contact Megabus Customer Service by submitting a request on the company website.
You may also try to reach out to Megabus Customer Service at (877) 462-6342 or via the support form on the Pissed Consumer website.

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Question:
#29735

Why is the contact email spelled that way?'enquiries' and not with 'inquiries'?

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Answer:
by #1839726

Unfortunately, megabus.com does not provide any details on why “enquiries” is spelled that way. However, you may always contact Megabus Customer Service by phone at +44 207 1** **16 or by email at enquiries@megabus.com and ask for assistance.

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Question:
#29469

Cana passenger stay on bus & get off at different location?My 85 year old mother (Amelia Rodriguez) was booked on trip from San Antonio to Houston but wrong location Shell 1960 was selected. I would like to see if she can be dropped off at Katy mills location since I live in Missouri City.

Her reservation is 50-7843-****20-M77R-0730 SAN-HNW. Scheduled to arrive at 12:20

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Answer:
by #1856668

Unfortunately, megabus.com does not provide any information if it is possible to be dropped off at a different location.
However, it is stated that all seats on megabus.com are sold on a reservation basis and you must travel at your specified time and date. Customers are required to be at their departure point at least 15 minutes before their selected trip is scheduled to depart.
This allows Megabus drivers to board customers in a timely manner avoiding any delays that may impact the departure of the vehicle. No refunds or credits will be given in instances where customers miss the bus. However, reservations can be changed on the company website up until 6 hours prior to departure.

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Question:
#25922

How I can find the Megabus stop?In Loughborough there is 3 stops of Megabus can I wait on the stop near my house but on booking the stop is on Ashby Road ?

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Answer:
by #1793577

According to the Megabus Stops page, there is a bus stop on A512, Ashby Road just before the Holywell Way roundabout and after the junction with University Road.
To get more information about the Megabus stops, please contact the Megabus customer care team by phone at +44 (0) 900 1600 900 or by email at enquiries@megabus.com.

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Question:
#25864

Can I leave my vehicle at the Megabus parking lot?

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Answer:
by #1789794

According to reddit.com, users recommend that you park in the Megabus lot with the printout on your dash. Sometimes you can even get away with writing "MEGABUS" and the date of your return on a piece of paper.

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Question:
#25242

Will you take a prepaid card.

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Answer:
by #1784790

According to Megabus FAQs, the company does accept debit & prepaid cards.

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Question:
#24997

How could I get a refund.

My ride had got sick and couldn’t drive to Memphis to drop me off

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Answer:
by #1782971

According to the Megabus refund policy, Megabus reservations cannot be canceled or refunded, but they can be traded in for another journey.

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Question:
#23351

how to change my travel date? I have bought a ticket of 10/21/19.

I need change to 10/23/19.I have bought a ticket of 10/21/19. I want to change to 10/23/19.

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Answer:
by #1770070

According to Megabus FAQs, if there is more than 3 hours before the new travel date, you may trade in your reservation.
  • Go to megabus.com,
  • Click on “change trip" and enter your order or reservation number and your email address,
  • Choose a new reservation,
  • Follow the steps provided.

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