New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

BOOK WITH GREYHOUND

I had an issue with my ticket and wanted to change it (I booked the wrong one on accident online). I had initially bought two tickets, one with Megabus (2/3 way to travel destination) and second with Greyhound (last 1/3), but I wanted to exchange these for a different travel plan that took me all the way to my destination with Greyhound, hours later.

When I spoke to Greyhound customer service they were so friendly and nice to work with and easily took care of my issue. Gave me a comp ticket and I was able to book my desired travel ticket. When I called back Megabus to ask for an exchange or a comp ticket to then use the funds to by my return ticket, I was denied.

Megabus would have rather pocketed my money, not allow me to have any funds now to buy my return ticket, they took my money so quick ($144 worth) and didn't even care. Not to mention from their initial customer service rep, Chanel, to Joe their supervisor and now even in e-mail Asia.... ugh, THEY ARE JUST SO RUDE AND UNKIND TO THEIR CUSTOMERS

Just save your buck and peace of mind... book Greyhound or Flixbus

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $144.

Preferred solution: Full refund.

Megabus Cons: Customer service reps are rude, Refund denied, No services, Unkind customer service, Employees were rude.

Location: San Francisco, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Megabus Reviews

  1. 602 reviews
  2. 307 reviews
  3. 226 reviews
  4. 99 reviews
  5. 106 reviews
Megabus reviews