Not resolved
Customer service
Exchange, Refund and Cancellation Policy

Of July 11 I had a reservation to take the bus Tampa to Miami because I travel next day. I can not get the bus because the Driver told me my suitcases are to heavy.

I was in my 70 pounds as said the policies and rules from the Megabus Co. I called customer service and they told me is depend of the driver wants to do. Also, another customer kick out a customer from the bus, the driver to do speak Spanish and cannot understand the customer. I had a reservation when I came back from my traveling on July 26 to take a bus back home.

Because travel and Immigration process I get late for 2 minutes to the terminal and just arriving there the bus it was departing, the driver saw me and did gesture with his hand that I cannot take the bus. Of course I lost all my money for both of my reservation. The treatment was give of both drivers it was awful and I do not recommend this bus service.

We paid for what we got. Cheap ticket, bad treatment.

Product or Service Mentioned: Megabus Bus Service.

Reason of review: Poor customer service.

Monetary Loss: $62.

Preferred solution: Full refund.

I didn't like: Bad service.

Company wrote 0 private or public responses to the review from Aug 06, 2015.
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