Update by user Dec 30, 2018
Their customer service is terrible. They simply say they sent the refund, but nothing showed up on my credit card as of still today
Original review posted by user Nov 30, 2018
Due to Bus driver missing me along with 40 customers at the bus stop, Megabus finally offered me some refund minus booking fees. I have received a refund from customer service with confirmation number etc.
However, It has been 21 days and they won't process it. I checked my credit card and nothing shows. When I called the customer service, they asked me to check with their refund department. The only way to contact them via email at firstname.lastname@example.org..
No one responded to my multiple emails.
No response from them at all. I am stuck at this point. I can't believe they are so poor in customer service.
I feel they are doing this on purpose to keep their money in place. I would not recommend Megabus to anyone.
Product or Service Mentioned: Megabus Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $26.
Preferred solution: Full refund.
I liked: Tracking ability if turned on by the bus.
I didn't like: Customer service, Way they handled the refunds.