This was a horrible trip, basically the trip from *** Megabus is very unprofessional, uncaring I caught the bus coming out of St Louis and the bus broke down 2hours from Memphis, we were stuck for almost 5 hours with no compansation and it caused myself and many others to miss the connecting bus @ 9:45a.m. so that caused me and other to sit once again for elven hours and again without a concern in the world from Megabus, u guys could have put us up in a room to accommodate us but u didn't and then u guys tried to make us pay for another ticket to catch the 11:45 bus and then u wouldn't refund all of our money back....
This was Megabus fault not the rider but u people need to step your game up and do better towards your costumers.. Everything that was done today was absolutely crazy but Im definitely calling the better business bureau and I will be starting a petition against you guys because this was unfair to your customers
Product or Service Mentioned: Megabus Bus Service.
Reason of review: Poor customer service.