College daughter taking the bus back to school from NYC. Bus arrives at pick-up location 2.5 hours late.
My daughter and all other customers waited in the cold rain for thee hours as there was no indoor facility to wait and no one from Megabus would give them an update. To make the situation worse, the bus had to pull over in NJ and all the passengers had to change to another bus because the windshield kept getting fogged. My daughter was supposed to be back at school by 7:50PM and arrived a few minutes before midnight!!!!
I could have driven there and back in the time it took Megabus. NEVER, EVER, EVER AGAIN!!!!!!!!!!!!!!!!
Product or Service Mentioned: Megabus Bus Service.
Reason of review: Poor customer service.