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3.0

I took the bus from Washington DC to Manhattan on Monday May 21 at 8AM.

On boarding the bus in DC, 2 men took care of the luggage and loaded it on the bus. One of them (the older one, taller, short hair, African American) claimed that my luggage was 60 pd (the limit is 50pd). He also showed me the weight on his scale. I knew my suitcase was just below 23 kilos, and did not remember the conversion in pd. Since these guys can decide whether to accept the luggage or not and I had to catch a plane NYC in the evening, I preferred to pay the extra fee without much fuss. It was 20$ and I did not get any receipt. The second guy who was helping loading the suitcases on the bus in DC did not appear to be involved, but he must know what is going on with his colleagues. He was younger, shorter, with dreadlocks and African American.

When I got to Manhattan, a Megabus guy on the sidewalk told me that my luggage seemed in the limit and I should have got a receipt. At the airport, my luggage turned out to be just below 50 pd...

So, the guy at the Union Station in DC treated himself to a good tip with his rigged scale.

Later on the trip, soon after leaving Baltimore (after a driver change), the bus broke down close to an intersection. The driver said it was the clutch . A second bus arrived in about 30 min. We blocked some local traffic, as we came off the first bus, took our luggage to the second bus and boarded it.

We arrived in Manhattan almost 1.5 hour later than scheduled. I believe the scheduled time is wrong, and it does not take into account any traffic at all.

A part from all this, the Megabus trip was fine and I did not miss my bus to JFK, as I had calculated delays and extra-time .....

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

Megabus Pros: Price range.

Megabus Cons: Customer service experience.

Location: 50 Massachusetts Ave NE, Washington, DC 20002, USA

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