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1 comment

My experience with Megabus was absolutely horrible! I purchased a ticket for a trip from Chicago to Little Rock with a layover in Memphis.

The bus ended up having a breakdown and we were advised that it would be 2 hrs for another one to come. I waited over 4 hrs just for another bus and ended up missing my layover in Memphis! I contacted customer service and it just went downhill from there. The only thing they continued to mention was "well a refund was issued".

They did not express any empathy in regards to all of the inconvenience they caused which cost me a whole day of work. My time is money and their only concern was refunding a $50 ticket. That does not make up for over $300 I missed for holiday pay at work today! Each representative I spoke with had a nasty and unfriendly tone and even hung up on me twice.

Once my call was escalated to a "supervisor" it still didn't get any better! The supervisor called and asked "why did you request a call back, what do you want?" Not to mention he had no clue what the process was for accommodating an overnight stay because their bus was delayed.

Once I pressed the issue of having to sleep overnight at a bus station he went from saying his name was Carlos to Alex and disconnected the line. I will never use Megabus or recommend this business to anyone!

Product or Service Mentioned: Megabus Bus Service.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Jan 02.
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It’s a really common issue that happens to many Megabus passengers. You may learn what to do when you need to get the refund for the cancelled or delayed trip here: https://megabus.pissedconsumer.com/bus-delayed-5-hours-no-refund-201807141303746.html

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