State: Massachusetts City: Boston Clear all filters (14 of 1046 reviews match)
filters
state:
city:
category:
Show
product:
Show

Dear megabus.com, I wrote u but u still aint callin I left my cell, my email, and my address at the bottom I sent 2 emails back in autumn, u must notta got em There probably was a problem with your customer service or somethin Sometimes I emailed you once or twice a...
Read more
#950845
Reply to reviews
I I was threatened by a bus driver without looking at my order number,that he would call police because a customer said My sit was there sit ,I made reservations because i wanted to be comfortable the passager also harass me and make comments about my reservation I...
Read more
1.1
I liked
  • Comfort of the top deck
I didn't like
  • Bus driver threating to call cops didnt check papers work
#878663
Reply to reviews
No concern for their riders. No access to a Supervisor, as their ROBOT-LIKE Customer Service reps keep repeating the same Company Policies over and over but refuse to let you speak with anyone above their level. What are they paying Supervisors for? No regard for any...
Read more
2.6
I didn't like
  • Customer service policies
#835930
Reply to reviews

Megabus Boston To New York Review

Megabus
#727482
Taking a megabus from Boston-NYC at 2:15am on nov. 1st, 2015-- the bus arrives over an hr. Late. A young lady had to ask the driver what was going on in order for us to board the bus. The driver never checked our tickets. We were scheduled to arrive at 630. It is now 8am & we are on the side of thr highway because the driver doesnt have anymore driving hours.
Comment
Show
I made a reservation with megabus and tried to cancel it the very next day as I was not able to use the reservation. I was even hoping for a credit but was told that not only would I not get a refund but I also couldn't get a credit for another time. It's ridiculous...
Read more
#814815
Reply to reviews
Reservation# 3-2940-091115-M22R-1730-BOS-NEW12-6588-091315-M22R-1910-NEW-BOS September 24, 2015 Shamika, Yet again, you apparently could not be bothered to actually READ the complaint just further proving my point that this is the most deplorable customer service I...
Read more
Anonymous
Anonymous

Their solution was to tell me they would alert management so it doesn't happen again. Apparently they aren't sorry enough to compensate me for the nightmare of dealing with th...

1.0
I didn't like
  • Worst customer service
#705113
Reply to reviews
On the March 24th around 12:30pm I brought two round tickets from Boston to Washington DC from Megabus online. I paid $243. Before buying these tickets I called a number that was on their website that informed that all transactions should eb done online. Around 3 pm I...
Read more
2.5
I liked
  • Trip
I didn't like
  • Refund policy
#616255
Reply to reviews
"We know you'll find megabus to accommodate your needs" or whatever that lady says at the beginning bragging about the onboard wifi and inexpensive rates starting at a tantalizing $1.00. Well, I have found none of these things to be true. And even if the wifi did work,...
Read more
2.0
I liked
  • That the seats reclined
#609428
Reply to reviews
I was heading to New Haven from Boston, on the 8:45pm MegaBus on Sunday, January 11, 2015, but having trouble pulling up my reservation on my cellular phone, due to a lack of network availability at the South Station in Boston. When I assured the driver that I had...
Read more
3.4
I liked
  • Price range
I didn't like
  • Poor customer service
  • Rude driver
#581488
Reply to reviews
Put my mom on bus 75713L from Boston to NYC on Dec 15 at 8am. The driver made no announcement as so where they were headed, his name, approximate ETA, nothing. He then proceeded to take the streets and parkways instead of I-90. They left at 8am and didn't get on the...
Read more
Anonymous
Anonymous

Well,let's see.your a bus driver,you didn't see the giant,giant destination signs on the bus you put your mom on,get real.a passenger gets on the wrong bus and it's the driver...

Anonymous
Rambo666

How come all the other passengers had got on the correct coach you Burke!!!!

3.0
#570096
Reply to reviews
I went to catch a 9:00 p.m. Megabus coach to NYC and arrived well within the departure time. Not seeing the Gate number for the departure on the board at South Station, I ran around to inquire which bus was departing for NYC. I spoke with a Megabus driver who was...
Read more
#559767
Reply to reviews