Megabus Chicago, IllinoisComplaints and Reviews

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1.9 Based on 333 reviews
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  • Customers like
    • Price 13
    • Price range 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 24
    • Refund policy 17
    • Terrible customer service 10
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The driver refuse to let my grandson on the bus for know reason. The driver made him get on last and refuse to put his luggage on. My grandson a 26 year old male was not off no drugs whatsoever. The driver was very rude. All the time I was on the speaker phone so I heard the whole conversation. I ask the driver for his name and he refuse to give it to me. The driver said he was the night manager. I call the Mega Bus and all they said was I'm... Read more

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  • From mobile
  • Nov 05, 2016
  • by anonymous
  • #949959

There was a bus that departed chicago on nov 2 at 100pm which broke down on the way to ninneapolis. The returning bus left minneapolis on nov 5 and ut has beoke down I have called several times and spoke to a Supervisor and so far nothing has been done.

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  • From mobile
  • Oct 17, 2016
  • by anonymous
  • #938521

I got to the megabus as soon as it was pulling off got to the door and the driver wouldnt let me on sun oct. 17 chi to minn i felt really bad with all this talk about black unity and all i am black and the drivers were the same i almost. Lost my job because of this do people ever put themselves in others shoes. That. Was really coldhearted.

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On October 7 I had a reservation with Mega Bus the bus was extremely cold and there was no where I could even charge my phone the photo includes my reservation number My name is Sheila Taylor 708-374-4692 Read more

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I was scheduled to take the bus back from Chicago today at noon. I got there early, loaded my bag, and showed them my ticket, explaining that they likely wouldn't be able to find my number. I didn't know why, but the driver on the way TO Chicago last Thursday couldn't either. She took a look at my ticket, wrote down the number, and we were on our way. They looked for my ticket and couldn't find it. They told me it was cancelled. I did not cancel... Read more

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  • From mobile
  • Mar 27, 2016
  • by anonymous
  • #818224

this is the worst bus service ever!!!! they don't even know there headquarters. don't ever use this bus because you will not get a refund nor help. they tell you that they can't refund you & basically say it's your fault.

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Can't get megabus wifi to work again Read more

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Placed a reservation for a seat on a megabus scheduled for Sunday morning from Chicago to Milwaukee. The bus was scheduled to depart @ 7:30 am, got to the bus stop @ 7:15 am, waited, and waited. 7:45 am rolls around, started wondering where the bus was. Maybe, it's running late I thought to myself. Checked their live tracker on their website--noticed that the status stated the bus had already departed @ 7:35 am. WTF is going on? How could... Read more

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  • From mobile
  • Nov 25, 2015
  • by anonymous
  • #740127

I had a very poor experience with megabus they need to change their policy regarding refunds and rescheduling when missing your bus.Things happen in life and just because you were a few minutes late for missing the bus on time I can't understand why I just couldn't get on another bus that is insane to me like Gosh I don't want my money back I just Wang another schedule bus

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I left from St. Louis Mo on 10/14/15 @ abt. 2:35 pm. We were going to Chicago Ill. Arriving there a. 9:15 or so. Everything was good except that 2x's already we travle in a bus that is freezing. According to ppl it was a bus that was comming from Texas. Not just because the prices are cheap means that we have to be cold or too hot. I think u guys need to get better with that because many ppl complain abt. That with ur buses. I travel 2 to 3 x's... Read more

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