Rating: 4 Stars Clear all filters (102 of 2874 reviews match)
Filter by rating
filters
Product:
Show
Rating:
3.5
Details
The link to survey says you completed it and I really wanted to comment. I took 2 trips to NY and back to Rochester. The first trip was okay till we got to New Jersey where we had to get a new driver because their time driving was up. We had to wait for a new driver to...
View full review
Review
#1677753 Review #1677753 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Affordability
  • Affordable prices
Cons
  • Luggage claim process
  • Customer service policies
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • Late Arrival
  • Customer Abuse
  • Staff Issues

Megabus review: Cancel a ticket

3.6
Details
I wanted a credit or refund for travel later today that I will not need to take. I was not satisfied that I could not receive a credit for future travel another day. Megabus can resell this ticket or use a standby passenger at my expense.
View full review
Review
#1658216 Review #1658216 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Operator
  • Affordable tickets
  • Nice ride
Cons
  • Air conditioning not working
  • Refund policy not reasonsable
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Let the company propose a solution
4.2
Details
I was a first time traveller of Mega Bus from 8-24-19 to 8-27; it was a round trip from Detroit to St. Louis, MO; upon returning to board the mega bus in St. Louis MO, I was the last passenger to board the bus, and the driver made me walk all the way down to the end of...
View full review
Review
#1640887 Review #1640887 is a subjective opinion of poster.
Pros
  • Affordable
  • Affordable prices
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Megabus review in District 14, Maryland: Rude driver

3.7
Details
I asked my driver how long we would be at a stop in Penn State he responded by telling me he already announced it and walked away no need to be rude a little courtesy goes a long way 8/4/19
View full review
Review
#1612353 Review #1612353 is a subjective opinion of poster.
Service
Megabus Vehicle Driver
Pros
  • Affordable travel
Cons
  • Rude driver
Reason of review
Poor customer service

Megabus review in District 14, Maryland: About safety and driver

4.0
Details
July 15,trip from Rochester to nyc the driver was not very courteous. He was driving very dangerous, swerving, not in lane. Some more training, especially if he was not feeling well and make the right decision. Call and have another driver drive the bus. I knew another passenger made similar observation. However, trip on the july20th, the driver was very courteous and a competent driver. Thank you.
View full review
Review
#1595521 Review #1595521 is a subjective opinion of poster.
Service
Megabus Vehicle Driver
Pros
  • I like megabus
Cons
  • Anything about megabus customer service
Reason of review
Poor customer service
Preferred solution
Training

Megabus review: Miscommunication on my dates to leave

3.8
Details
Miscommunication on my dateFor my reservation and can I get a refund
View full review
Review
#1551388 Review #1551388 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue
4.3
Details
I am a senior citizen I got confused trying to make reservations to New York from Washington DC for June 1, 2019. I have 3 tickets for today by accident. My granddaughter was not here to help me
View full review
2 comments
Anonymous
#1694929

You're giving all of us senior citizens a bad name. I am perfectly capable of finding a bus or buying the right tickets.

If you can't handle such a simple task without assistance, may I suggest an assisted living facility or a kind loving relative's home for the remainder of your days. Meanwhile, I'll handle my own business.

View more comments
Review
#1547870 Review #1547870 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue

Megabus review: Nothing Works

3.9
Details
I booked a ticket from Atlanta to Jacksonville, FL. We hadn’t left the station yet and the driver announced that the bathroom wasn’t working, and that he would make a couple of rest stops along the way. The Wifi and AC weren’t working either. On a 95 degree day with a full bus, it’s not fun. I’m going to find out how I can write directly to the company because they need to know that this is unacceptable.
View full review
Review
#1546553 Review #1546553 is a subjective opinion of poster.
Product
Megabus Air Conditioner Facility
Reason of review
Bad quality

Megabus review: Disapointed

3.5
Details
I was on mega bus from San Antonio to Dallas Texas May 29th 2019 and the bus driver stoped because he was lost 2 hrs from Dallas. Then 15 mins before entering Dallas decided to pull off at Waffle House to get a substatute driver then I had wait another 45 mins until the substatute driver came and I ended up getting to my stop two half hours later.
View full review
Review
#1545917 Review #1545917 is a subjective opinion of poster.
Service
Megabus Vehicle Driver
Reason of review
Poor customer service

Contact Megabus Customer Service

Website:
Mailing Address:
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
All Megabus Contacts

Megabus Products and Services Reviews

Compare Megabus to

Megabus
Megabus
898 reviews
2.1
VS
Greyhound
Greyhound
898 reviews
1.7
Compare Megabus vs Greyhound

Latest Question

Megabus Questions

Megabus review: Bus never showed up

3.5
Details
Arrived 15 min early. Waited a total of 1 hour 40 minutes after the posted arrival time. Called customer service at least 10 times to find out where the bus was or to reschedule. Continually got the same answer to call back in 10 minutes or was hung up on. Bus never showed up.
View full review
Review
#1544240 Review #1544240 is a subjective opinion of poster.
Service
Megabus Bus Service
Reason of review
Poor customer service