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Megabus review in Atlanta, Georgia: Becareful

2.7
Details
I rode the bus from Columbia SC to Atlanta GA and the driver pulled over to use the restroom and left the passengers on the bus as well pulled over on a off ramp at the rest area instead of pulling in so others could use the bathroom...
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Review
#1716072 Review #1716072 is a subjective opinion of poster.
Service
Megabus Vehicle Driver
Reason of review
Poor customer service

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Verified Reviewer
3.0
Details
Tried to change reservations for a few hours, trying on and off. Saying that information cannot be found. I put in the reservation number with my name and then with my email and still nothing. The reservation is showing in my account. I tried to call to see if I could...
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Review
#1702613 Review #1702613 is a subjective opinion of poster.
Service
Megabus Customer Care
Pros
  • Decent seats
  • Affordable travel
Cons
  • Refund or transfer ticket policy
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Megabus review: Uncomfortable

3.4
Details
I had a trip on 10/11/19 @ 1:45 from SUNY Albany to NYC. 1) the bus driver didn’t check our tickets 2) the bus was uncomfortable due to the heat being on 3) we all were dropped off at 34th street instead of 27th street with no warning. No one said anything because we all sat in traffic in very warm temperatures so we all needed to get some air.
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Review
#1677878 Review #1677878 is a subjective opinion of poster.
Service
Megabus Bus Service
2.6
Details
I was on the Houston to New Orleans route that was supposed to leave at 7:45 AM, Aug 30, 2019. The bus pulled into the lot to pick us up at 8:45 (bus DD574). The sun had risen and it was already very warm and we had been sweating in line. At no point did the terminal...
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Review
#1640363 Review #1640363 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Comfortable seats
  • Cost value
Cons
  • Poor customer service
  • Rude driver
  • Lack of professionalism
Reason of review
Poor customer service
Preferred solution
Company needs to know what’s going on and take corrective action with the employee
Tags
  • Bus transportation

Megabus review: Change ticket

3.0
Details
Passengers became very sick apparently with food poisoning and I requested change to a later bus. They threw the rules book at me and refused to change the tickets and offer to book and charge for new tickets including a handling charge.
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Review
#1632807 Review #1632807 is a subjective opinion of poster.
Service
Megabus Customer Care
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
2.8
Details
Hello, I have taken the megabus between Ann Arbor, MI and Chicago, IL many times and have never had a negative experience until Monday, August 19. The driver was a half hour late arriving to the bus stop. There was very little traffic on Monday and she...
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Review
#1630389 Review #1630389 is a subjective opinion of poster.
Service
Megabus Bus Service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Late Pickup

Megabus review in Fayetteville, North Carolina: Need to change a ticket

2.7
Details
Very Unhappy with the customer service rep that served me she didnt take her time to help me she was rushing me off the phone before I was complete and satisfied I did'nt appreciate that and I told her that is not the way you handle customers
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Review
#1627692 Review #1627692 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Return, Exchange or Cancellation Policy

Megabus review: Change reservation

3.2
Details
Said there’s a $10 fee for change plus additional fee for ticket
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Review
#1614879 Review #1614879 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Price reduction

Megabus review: Rude driver who ignore his passengers

3.1
Details
I’m on the bus from Houston to New Orleans and the driver refuse tot turn on the air with a full house
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Review
#1609875 Review #1609875 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Good price
  • Some drivers communicate and some dont
  • Safe driving
Cons
  • Employees were rude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service

Contact Megabus Customer Service

Website:
Mailing Address:
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
All Megabus Contacts

Megabus Products and Services Reviews

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Megabus review in New York, New York: Bus late

2.6
Details
It’s 5pm. 20 minutes before a thunderstorm and the NYC to DC bus is not here.
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Review
#1596830 Review #1596830 is a subjective opinion of poster.
Service
Megabus Bus Service
Reason of review
Poor customer service