Megabus Reviews

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New Reviewer
The bus so far was on time and clean. The problem is with their website. I have been trying to buy tickets round trip from Philadelphia to New York all this week for work. The website has basically blocked every single attempt at purchasing tickets no matter what debit...
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ID
#2687495 Review #2687495 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • More availablilty
Cons
  • Sudden cancellations and having to pay a fee
  • Worst customer service
  • Customer service unhelpful
Preferred solution
Take the blocking off so I can make my purchases.
New Reviewer

Missed my bus because Megabus doesn't properly tell you where the terminal is located.

Never Again! Ok, the Megabus from Toronto is difficult to find. Megabus gives you a different address on your ticket to the address on the website and I could find signage to indicate its new Toronto Terminal. Plus the address on the ticket is not precise. Uber doesn't know where it is. Toronto police don't know where it is. So, I missed my bus to Grimsby but grabbed a Go Train instead. Long live Go Transit! Megabus get your act together!!! And don't have customer service tell clients they can't get a refund because they consulted their ticket instead of the website map for the address. As of today, you still have the old Greyhound terminal as the Toronto terminal location on your Megabus website!! @megabus

User's recommendation: Take Go Transit instead until Megabus improves its service.

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ID
#2680102 Review #2680102 is a subjective opinion of poster.
Service
Megabus Customer Care
Loss
$25
Preferred solution
I want Megabus to provide a proper street address for the Toronto terminal to customers on their tickets and to update its website to give the same proper street address.
New Reviewer
March 11 2021 Bought ticket from Jacksonville FL to Orlando that was supposed to leave at 4:45pm but the bus didn't get to pickup location till after 6 something. And didn't get to Orlando FL till 9 and was suppose to be there at 7:30pm. I called megabus to complain...
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ID
#2469018 Review #2469018 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Megabus Bus Ticket
Pros
  • Price
  • Cost value
Loss
$73
Preferred solution
Full refund
New Reviewer

Need to change day of trip from Thursday to Wednesday

Rep hung up on me.
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1 comment
#1929194

That's what BALD-HEADED NASHIA DOES.

ID
#2145599 Review #2145599 is a subjective opinion of poster.
Location
Chicago, Illinois

Change ticket

Look it's like this if u can not make your departing time the bus comp. Should be or than happy to put u on the next bus as long as u call that company before the bus leaves no not with Meggs Bus tjey can book u two hours before the bus leaves but they will not rebook u if u do not call three hours ahead crap is what I call it but this will b the last time I book anything with Mega anything ever again and I have ben riding that bus for years. See they r getting a larg number of riders so they treat u any kinda way now well not me trist and believe me
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ID
#2137034 Review #2137034 is a subjective opinion of poster.
Location
Manhattan, New York

Bus never showed !

waited 40 mins on corner for Mega bus from Philly to NYC on 7/3 for 7:10pm it never showed .. had to run to 30th st. station to get train to NYC .. and they wont give me my money back !

User's recommendation: Mega no good! Always late or no show & and few people wore masks!

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ID
#2076065 Review #2076065 is a subjective opinion of poster.
Location
Brooklyn, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Recent trip/ Nash to atlanta

On the 8th of June I booked a trip from Nashville to Atlanta. I was informed to arrive 15 minutes early. Which I did. At approximately 5 til I approached the driver and asked if it was too early to board the bus.... Her response was "you're good. The driver is not here yet". I went back to my Aunt's car and waited while watching the bus for the driver's arrival. 10 minutes went by. Again I inquired about boarding... Her response was. "oh l am sorry you can board but I am still waiting on the driver. I don't know where he at". I boarded the bus. Only half the people on the first level were wearing a mask. That concerned me so I proceeded to the upper level. There was debree everywhere. The floor was sticky as though someone had spilled a sofa. It made me question the cleanliness of the bus.... Period!!!!!!! As time progressed a lady returned to the bus. From purchasing food. MInd u NO MASK She I formed us all the driver an elderly black man had arrived. 20 minutes later the bus had yet to move. Out of curiosity I asked the NEW DRIVER how much longer before we leave. His response was" I don't know. I am not the driver. He still ain't here yet" I then replied what is the hold up. We have been sitting here for 20 minutes under the IMPRESSION YOU WERE THE DRIVER. He then informed me his purpose was to relieve the first driver. And when our actual driver finally does show up. He still had to drive to Chicago, By my text records.. We pulled off at 7:02Nahville time. None of us even knew the driver had arrived. There was no greeting, explanation, apology. Information about an E T A NOTHING.,How rude and unprofessional!!!!!!!!!!!! Fast forward to Chattanooga. Now I am famished was going to grab a burger... When we stopped he announced that it was not a rest stop. But drop off. Although I was starving. Actually beyond FAMISHED. But I had no choice. I then texted my sister to inform we were in Chattanooga. She asked me what time she needed to be at the bus station to pick me up. In turn I asked the driver. His response.... We are running 2 hours behind. Again I asked. What time should I have my ride there. He abruptly responded in 2 hours. All my years of travel. I HAVE NEVER EVER. had a driver or pilot not an once an E t a. And that we have arrived. And thanks for choosing mega bus.... Etc. Unbelievable. I was appauled at the lack of professionalism. The lack of cleaniless. The lack of enforcement of masks. I could go on and on. Sooooooo VERY DISAPPOINTED. MY QUESTION NOW IS...... WHAT ID MANAGEMENT going to do
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ID
#2054039 Review #2054039 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

Traveled on the bus

I traveled on the megabus sunday June 28, 2020. the driver wasn't driving good. I had a bad experience. he would run off the road some. so you need to check into that cause yall dont need drivers like that
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ID
#2021979 Review #2021979 is a subjective opinion of poster.
Location
Memphis, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Trying to change ticket

Megabus - Trying to change ticket
For ten minutes I tried online to cancel and get a credit for a reservation prior to the three hour cutoff. I punched in the reservation number and was told it wasnt the right number. I then called the customer service and was told it was too late. I have a health condition and with covid numbers in a record high today in San Antonio i thought it best to rent a car instead of take a potentially dangerous bus trip to Dallas. Everyone I talked to at customer service read a disclaimer and refused to let me speak to management and hung up on me. I would like a refund and or credit for my ticket. 13-6079-****20-M72-1615-SAN-DAL Thanks for your time

User's recommendation: No recommendation if I don’t get a refund.

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1 comment
#1885708

Welp, you WON'T GET ONE from these scammers..Read the other BAD REVIEWS left by customers they RIPPED OFF.

ID
#2021210 Review #2021210 is a subjective opinion of poster.
Service
Megabus Customer Care
Pros
  • Clean bus
  • Clean bus wifi rates outlets
  • Prices
Cons
  • Refund polcy
  • Reps disrespectful
Loss
$35
Preferred solution
Full refund

Costumers service spoke way too fast

Called to get a ticket for my nephew...the rep was rude ..didn't listen to my questions...(I'd hadn't bought from site til yesterday)...she sounded like she was reading from a script and when asked to confirm she just rattled off my info way to fast.... my nephew hasn't received his ticket through his email as of this writing....I am fearful of calling back ...will ask for different rep if I this person takes my call.
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ID
#2011388 Review #2011388 is a subjective opinion of poster.
Location
Kingston, Ontario

Destinations

No answer to a possible new Destination.
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ID
#1912898 Review #1912898 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need my REFUND pls no problems with the company

Pls just REFUND ALL MONIES PAID for order #A12PFFY ALWAYS HAPPY WITH SERVICE MEGABUS CANCELLED DUE TO CORONAVIRUS
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ID
#1831158 Review #1831158 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Megabus Customer Care
Preferred solution
Full refund

The bus im riding at this moment the driver is very alewpy!!!!

It's taking us too long to make a 2hr run to the state line.The driver is swaying and making noise as if to try and keep himself awake!Very dangerous....
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ID
#1802599 Review #1802599 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Service
Megabus Customer Care

To change the date of my trip

I felt the change fee was uncalled-for but I also understand its a business.but the trip was uneventful.
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ID
#1798813 Review #1798813 is a subjective opinion of poster.
Location
Port Orange, Florida
New Reviewer

Bus broke down need a refund

I was on the bus to Baltimore. The bus broken down. The bus driver did not give any information about what was going was the bus not knowing what was going on and when I would arrive. I felt was very unprofessional on how everything was handle.
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ID
#1790404 Review #1790404 is a subjective opinion of poster.
Location
District 14, Maryland
Service
Megabus Bus Service
Pros
  • Have never rode it this would have been first time
Cons
  • Did not give enough information to the customers
Preferred solution
Full refund

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