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Megabus review: Late bus

1.9
Details
bus for orlando never came. waited 30 minutes. called customer service. they said the bus came. several other people were here waiting for the bus. customer service said they couldnt help me and i would need to purchase another ticket. then hung up on me.
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Review
#1728914 Review #1728914 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Price
Cons
  • No communication at all about delays
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Megabus review in Miami, Florida: Late bus

2.2
Details
The butt only bus that arrived had the wrong route number on it and then the bus never came at 7:40. I called megabus he said the bus came and there was nothing they could do and they would not reimburse me and I had to buy another ticket and then they hung up the phone on me
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Review
#1728904 Review #1728904 is a subjective opinion of poster.
Product
Megabus Bus Ticket

Megabus review: My greyhound bus was 5 minutes late.

1.8
Details
My bus was late getting into the station do i missed my mega bus. I had to repurchase another to the same place on the same day
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Review
#1718397 Review #1718397 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Safe driving
Cons
  • Late arrival
Reason of review
Poor customer service
Loss
$27
Preferred solution
Provide me with a ticket back home on 11/30/2019

Megabus review: False advertising

1.8
Details
I specifically choose to use this company for travel because I was sold on the accommodations of internet and power outlets which would allow me to work. I figured this be a better option than driving to Dallas as I could use time to work instead the equipment and bus that pulled up was dated and no power or internet on the bus. I feel like it’s a bait and switch. False advertising and grossly under perfromend and over promised.
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Review
#1718353 Review #1718353 is a subjective opinion of poster.
Product
Megabus Wi-fi Facility
Pros
  • Non
Cons
  • No internet
  • Not as advertised
  • Unmarked buses
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Horrible Customer Service Agents

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Verified Reviewer

Don't take Megabus. Was broke down for almost 4 hours. details below.

2.2
Details
The bus broke down due to a blown tire, which I understand they had no control over. But, we sat for over 3 hours for a tire change. This is absolutely ridiculous. I want a refund. I was supposed to reach Orlando by 5:30 and I won't be arriving there until at least 11 pm. No reason for this. Wtf
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Review
#1714250 Review #1714250 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Seats are okay
  • Affordable prices
Cons
  • Poor comm poor cust serv inconvenience ext chg on co err
  • Bus broke down for 4 hours
Reason of review
Bad quality
Loss
$28
Preferred solution
Full refund
Tags
  • Megabus Complaint
  • Megabus Breakdowns

Megabus review in Toronto, Ontario: Wear disposable clothing

1.8
Details
Bed bugs on their bus
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Review
#1710864 Review #1710864 is a subjective opinion of poster.
Service
Megabus Bus Service
Reason of review
Bad quality

Megabus review in New York, New York: Rude costumer service

1.7
Details
Service rep for mega bus let the girl before me get on but as I was running to him would not let me get on the bus even though I was right after her, spent more time arguing with me and saying that I was now one minute late rather than letting me get on the bus which was right in front of me and even stopped to wait for me.
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Review
#1702943 Review #1702943 is a subjective opinion of poster.
Service
Megabus Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Megabus review in Daytona Beach, Florida: My bus left me

2.1
Details
Megabus review - My bus left me
My bus was supposed to come at 12:25 am I made sure I was at the stop at 12:15am and I was waiting for the bus for 45 minutes and when it came it rode past me I don’t know if he didn’t see me but I was there clear as day
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Review
#1698107 Review #1698107 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Pros
  • Clean buses
  • Punctuality
Cons
  • Driver rode right pass me
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • Worst Experience Ever

Megabus review: Driver complaint

2.0
Details
Our African American driver called me a “cracker” and was extremely rude to me and the women aboard the bus.
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Review
#1689126 Review #1689126 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Affordable
  • Cheap prices especially if you buy months before you travel
Cons
  • Inability to complete ride
  • Rude customer service
Reason of review
Poor customer service
Loss
$87
Preferred solution
Full refund
Tags
  • bus company
  • Racially Biased Service
  • Customer Abuse

Contact Megabus Customer Service

Website:
Mailing Address:
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
All Megabus Contacts

Megabus Products and Services Reviews

Compare Megabus to

Megabus
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898 reviews
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898 reviews
1.7
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Latest Question

Megabus Questions
1.5
Details

Update by user Oct 18

no, Megabus has given me the run around. I am too through dealing with them.

I'm hoping to have a Boston based television broadcast company come to my apartment and interview me. I would really like for as many people as possible to know just how they treat consumers...

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Review
#1682715 Review #1682715 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Cheap prices especially if you buy months before you travel
Cons
  • Customer service spoke a different english than me
  • Gave me a bogus e-mail address
  • Gave me the run around
Reason of review
Return, Exchange or Cancellation Policy
Loss
$42
Preferred solution
Full refund
Tags
  • unprofessional attitude