Megabus Reviews

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Horrible customer service

1.3
I am a ride share driver who had to take one of your customers to your location in Orlando. The location states Florida Mall. The address takes you to the food court. We called and were told to drop her and her child there. I did not leave them in an unsafe area. We drove around the mall parking lot until I happened to see one bus and drove over. It turned out to be the Megabus area On the complete other side of the mall parking lot.

User's recommendation: Do not use - they do not care if you get stranded.

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ID
#3143676 Review #3143676 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Customer services defended error
Preferred solution
Just give people the right information

Can't reschedule

1.0
BullshitI made a wrong date reservation and try to change my ticket and their suck website refused me to change my ticket!!!!! I tried to reschedule it 15 hours before the bus!!!!!!!!!!!!! And their customer services are suck too.

User's recommendation: RUNNNN.

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ID
#3119513 Review #3119513 is a subjective opinion of poster.
Location
Surrey, British Columbia
New Reviewer

No internet nine trips!

1.0
no wifi nine different trips! no wifi no toilet paper unmasked people sitting too close crabby drivers who were impatient should get a free ride for compensation

User's recommendation: message that on nine trips i had no wifi/tell your friends.

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ID
#3093346 Review #3093346 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Cheaper
Cons
  • No wifi
Loss
$600
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

They left me at the rest stop in Normangee

1.0
I got off the buss to use the restroom and buy some snacks. It was less than 10 minutes and i came outside and the bus was gone. I need my luggage and a refund. This is a horrible experience. It is now 9:39pm and I'm stranded in the middle of nowhere!
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ID
#3061833 Review #3061833 is a subjective opinion of poster.
Cons
  • Poor and rude customer care service
Preferred solution
Full refund

They canceled the bus and then wanted to charge me to reschedule

1.0
Less than 24 hours from when I would have left philly They canceled my return trip to philly. I made a mistake in rescheduling it for free so they were going to charge me to reschedule it . You can't trust them to have the busses that you're being scheduled for. I have reading and learning disabilities and they take advantage advantage of my mistake so now I get no free change and no refund and I just have to chock it up to to learn your lesson and don't ever use megabytes again
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#3028493 Review #3028493 is a subjective opinion of poster.
Location
Mechanicsburg, Pennsylvania

1.0
One of the worst travel experiences I have ever had. Coming from Australia/Europe, where travelling via bus is ubiquitous/seamless, I could not help but be appalled at the horrendous level of service provided on our DC to NYC trip - from an extremely rocky and...
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1 comment
#2046543

LOL. What kind of idiot would NOT research transportation options and assume the US would be like Europe?

Oh that would be you.

Did you think megabus would take you through quaint little hamlets where the locals welcome you as they sold you homemade do dads and keepsakes? Fool…

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0 1
ID
#2766440 Review #2766440 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I have not got my reservation number

1.0
DidNOT receive reservation number and despite emailing many time no response. Company seems to be a scam
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#2725595 Review #2725595 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Couldnt provide a solution
Preferred solution
Let the company propose a solution
New Reviewer

Friend on bus no driver

1.0
Shes stuck in Hells Kitchen. Dark bus, no driver. She has 2 broken feet, is on crutches and is scared. She has anxiety disorder and colitis. She couldnt make to restroom when her colitis kicked in. Now people on the bus are making fun of her and she is absolutely humiliated. She has called the police to come help her. Neither of your phone numbers has anyone to answer them. And yes, I called after 6:30 EST. I would just for you to tell me how you are going to make this right for her. Ione

User's recommendation: No recommendations.

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1 comment
#2040440

Thumbs down because my friend is still stuck in NY and nobody has answered either phone numbers! My friend is humiliated and scared. What are going to do to make things better for her???

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0 0
ID
#2722763 Review #2722763 is a subjective opinion of poster.
Location
Jamestown, Tennessee

Need assistance

1.0
I never could pull the page up for buss fees or the time in which a bus leave from chicago with that been said i prefer to fly easy excess to common information for travelers

User's recommendation: Greyhound or fly.

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#2671108 Review #2671108 is a subjective opinion of poster.
Location
Foley, Alabama

My bus is late where is it

1.0
AngryBullshitMy bus did not come I booked an 11:59pm bus, and it did not come at all me and my 9-year-old daughter was waiting 2 and half hours for the bus at south station, and it never came I was calling customer service all night but no answer it was me and other people waiting for the bus it looked like it was going to be a packed bus, but a lot of people started leaving when they saw the bus was not coming I called customer service the next Morning they answer but were so rude and ghetto and disgusting.

User's recommendation: I DO NOT RECOMMEND PEOPLE TAKE THIS BUS EVER.

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ID
#2636777 Review #2636777 is a subjective opinion of poster.
Cons
  • Lack of notification
  • Horrible customer service and disgusting and rude

Lost n found

1.0
It sucked nobody is able to help us. We have the information for the customer who has our luggage, all they have to do is call the customer to let them know they have our luggage and we have theirs. Very easy... but nope nothing

User's recommendation: Do not use this bus.

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ID
#2633095 Review #2633095 is a subjective opinion of poster.

Comunicación with Priceline

1.0
This company has the most horrible or None existing service. I cant understand how this is legal. I would never recommend megabits to anyone. If you loose or get your belongings stolen feom the bus as I had mega us would Never help. Dont use mega bus.

User's recommendation: No way!

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#2594622 Review #2594622 is a subjective opinion of poster.
Location
Germantown, Maryland

Bus Didn't Arrive

1.0
I had purchased a ticket for a 6pm bus from Philadephia to NYC. The bus did not arrive. I spoke with customer service 3 times and each time they told me they could not track my bus and to call back in 10-15 minutes. Another bus did arrive and the driver yelled at another customer and said that those of us with 6pm tickets would not be allowed on his bus because it was supposed to depart at 7:30pm. I waited over an hour for the correct bus to arrive and it never did. I would very much appreciate refund for my ticket as I had to purchase an Amtrak ticket (expensive!) to get home to my family in New York as I had no where to say for an extra night in Philadelphia.

User's recommendation: When the bus shows up, Megabus will get you from where you are to where you need to go. Just have a back up plan... not reliable.

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#2478756 Review #2478756 is a subjective opinion of poster.
Location
Bethesda, Maryland
New Reviewer

Quality

1.0
Honestly I would give them no stars. This service sucks!!! Use another bus service!!! They dont give refunds and they dont give credits!!! Its not my fault my relative died!!!! And one of the customer service operators was rude asf!!! Never again...never again in this life!!! I would die before I spend another $100 and sum on these people services!!!! AngryWtf

User's recommendation: Don’t use this service!!!!!!!

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ID
#2466743 Review #2466743 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Cons
  • Issue still unresolved
Loss
$112
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Foreign customer service agent is very rude and prejudice any black person who comes in to the station. A white girl came in to the station and the guy was very nice. I will be calling customer servic

1.0
The foreigner behind the counter is extremely rude and prejudice to any black person who walks into the station. A white woman walked into the station and he was extremely nice and did not tell her to leave. I was on the phone with my black friend I am white the customer service agent got extremely mad at another black man and then turn and got mad at my friend who was on the phone with me while he was waiting for his bus..Kind call the new stations on Megabus
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ID
#2466068 Review #2466068 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Megabus Customer Care
Preferred solution
Let the company propose a solution

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