Megabus Reviews

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One of the worst travel experiences I have ever had. Coming from Australia/Europe, where travelling via bus is ubiquitous/seamless, I could not help but be appalled at the horrendous level of service provided on our DC to NYC trip - from an extremely rocky and...
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1 comment
#2046543

LOL. What kind of idiot would NOT research transportation options and assume the US would be like Europe?

Oh that would be you.

Did you think megabus would take you through quaint little hamlets where the locals welcome you as they sold you homemade do dads and keepsakes? Fool…

ID
#2766440 Review #2766440 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have not got my reservation number

DidNOT receive reservation number and despite emailing many time no response. Company seems to be a scam
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ID
#2725595 Review #2725595 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Couldnt provide a solution
Preferred solution
Let the company propose a solution
New Reviewer

Friend on bus no driver

Shes stuck in Hells Kitchen. Dark bus, no driver. She has 2 broken feet, is on crutches and is scared. She has anxiety disorder and colitis. She couldnt make to restroom when her colitis kicked in. Now people on the bus are making fun of her and she is absolutely humiliated. She has called the police to come help her. Neither of your phone numbers has anyone to answer them. And yes, I called after 6:30 EST. I would just for you to tell me how you are going to make this right for her. Ione

User's recommendation: No recommendations.

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1 comment
#2040440

Thumbs down because my friend is still stuck in NY and nobody has answered either phone numbers! My friend is humiliated and scared. What are going to do to make things better for her???

ID
#2722763 Review #2722763 is a subjective opinion of poster.
Location
Jamestown, Tennessee

Need assistance

I never could pull the page up for buss fees or the time in which a bus leave from chicago with that been said i prefer to fly easy excess to common information for travelers

User's recommendation: Greyhound or fly.

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ID
#2671108 Review #2671108 is a subjective opinion of poster.
Location
Foley, Alabama

My bus is late where is it

AngryBullshitMy bus did not come I booked an 11:59pm bus, and it did not come at all me and my 9-year-old daughter was waiting 2 and half hours for the bus at south station, and it never came I was calling customer service all night but no answer it was me and other people waiting for the bus it looked like it was going to be a packed bus, but a lot of people started leaving when they saw the bus was not coming I called customer service the next Morning they answer but were so rude and ghetto and disgusting.

User's recommendation: I DO NOT RECOMMEND PEOPLE TAKE THIS BUS EVER.

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ID
#2636777 Review #2636777 is a subjective opinion of poster.
Cons
  • Horrible customer service and disgusting and rude
  • Lack of notification

Lost n found

It sucked nobody is able to help us. We have the information for the customer who has our luggage, all they have to do is call the customer to let them know they have our luggage and we have theirs. Very easy... but nope nothing

User's recommendation: Do not use this bus.

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ID
#2633095 Review #2633095 is a subjective opinion of poster.

Comunicación with Priceline

This company has the most horrible or None existing service. I cant understand how this is legal. I would never recommend megabits to anyone. If you loose or get your belongings stolen feom the bus as I had mega us would Never help. Dont use mega bus.

User's recommendation: No way!

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ID
#2594622 Review #2594622 is a subjective opinion of poster.
Location
Germantown, Maryland

Bus Didn't Arrive

I had purchased a ticket for a 6pm bus from Philadephia to NYC. The bus did not arrive. I spoke with customer service 3 times and each time they told me they could not track my bus and to call back in 10-15 minutes. Another bus did arrive and the driver yelled at another customer and said that those of us with 6pm tickets would not be allowed on his bus because it was supposed to depart at 7:30pm. I waited over an hour for the correct bus to arrive and it never did. I would very much appreciate refund for my ticket as I had to purchase an Amtrak ticket (expensive!) to get home to my family in New York as I had no where to say for an extra night in Philadelphia.

User's recommendation: When the bus shows up, Megabus will get you from where you are to where you need to go. Just have a back up plan... not reliable.

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ID
#2478756 Review #2478756 is a subjective opinion of poster.
Location
Bethesda, Maryland
New Reviewer

Quality

Honestly I would give them no stars. This service sucks!!! Use another bus service!!! They dont give refunds and they dont give credits!!! Its not my fault my relative died!!!! And one of the customer service operators was rude asf!!! Never again...never again in this life!!! I would die before I spend another $100 and sum on these people services!!!! AngryWtf

User's recommendation: Don’t use this service!!!!!!!

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ID
#2466743 Review #2466743 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Cons
  • Issue still unresolved
Loss
$112
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Foreign customer service agent is very rude and prejudice any black person who comes in to the station. A white girl came in to the station and the guy was very nice. I will be calling customer servic

The foreigner behind the counter is extremely rude and prejudice to any black person who walks into the station. A white woman walked into the station and he was extremely nice and did not tell her to leave. I was on the phone with my black friend I am white the customer service agent got extremely mad at another black man and then turn and got mad at my friend who was on the phone with me while he was waiting for his bus..Kind call the new stations on Megabus
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ID
#2466068 Review #2466068 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Megabus Customer Care
Preferred solution
Let the company propose a solution
New Reviewer

Book a. TripI will never ride mega bus again the repersentive book me on the wrong day now I can’t get my money back

He book me for Thursday when I ask for Wednesday the 17 of feb he said it was his fault but still I cant get my money
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ID
#2423470 Review #2423470 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Megabus Customer Care
Pros
  • Your company
Cons
  • Refund policy
Loss
$49
Preferred solution
Full refund
New Reviewer

Book a. Trip

I will never ride mega bus again the Representative book me on the wrong day now I cant get my money back

User's recommendation: I will not refer any of my true Ss again.

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ID
#2423448 Review #2423448 is a subjective opinion of poster.
Location
Southaven, Mississippi
New Reviewer

Bad service

I just had an unpleasant time with your company! My 15-year-old son always travels from Orlando to Miami with his Mega Bus company, today they didn't let him ride because of his age, they don't want to return my money, and the employees treated me super badly. How can you help me?

User's recommendation: Better communication in employees.

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1 comment
#1968968

No One can help you. You violated the terms YOU agreed to when buying the ticket. What kind of parent puts a minor on a cheap Mega Bus on a cross country trip?

ID
#2297747 Review #2297747 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Cons
  • Bad service
  • Way i was treated i am a disable customer
Loss
$47
Preferred solution
Full refund
New Reviewer

About my ticket

Megabus - About my ticket
Megabus - About my ticket
Megabus - About my ticket
Megabus - About my ticket
Good afternoon, I bought a tiket on the mega bus website. A few days before my trip I received an email notifying the trip cancellation, in that same email I had the opportunity to choose between a refund or change to another date or time. I chose to move to the same day at 19:30 pm, I was very upset because the ticket was not sent to me, I called the 2 × megabus, I spoke to 2 different people and they both told me they couldn't help, I sent an email and I didn't receive it no answer, on the same day i was forced to buy a more expensive train ticket because even today i still wait for the ticket. Paula Agria.
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ID
#2288272 Review #2288272 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Pros
  • Cheap prices especially if you buy months before you travel
  • I like megabus
  • Bus driver saved a situation
Cons
  • Costumer support
Loss
$43
Preferred solution
Full refund
New Reviewer

Cuz the website and auto voice representative are absolutely no help

Its not letting me book a trip from charlotte to New York on the website. And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point.

User's recommendation: Fixed the website and if there are certain stipulations put it on the website and get a real human on the customer service number so it’s efficient for the consumer please and thank you.

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ID
#2106527 Review #2106527 is a subjective opinion of poster.
Preferred solution
To book a ticket home from charlotte to nyc

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