Megabus Reviews and Complaints
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4
ISSUES RESOLVED
2.9K
TOTAL REVIEWS
$240K
CLAIMED LOSSES
$471
AVG LOSS
240K
PAGE VIEWS
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Ask a Question About Megabus
Cons
- Poor customer service
- Rude driver
- Refund policy
Pros
- Price
- Price range
- Safe driving
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(556 of 2874 reviews match)
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Megabus review in Manhattan, New York: Unable to use my tics on 12/9/19 would like to be credit
U did nothing on this issue no help snd rude never again mega bus garbage operation Mr Price
Review
Reason of review
Access/ activation issues
Loss
$28
Preferred solution
Let the company propose a solution
Tags
Megabus review in Center, Indiana: Dont see bus
Don’t see the bus for 2 hours
Review
Reason of review
Problem with delivery
Megabus review in Tampa, Florida: Don't try to miss your bus
I had a trip i cancelled and megabus rescheduled it on a date i cannt use they refuse to refund me and tryi g to make me pay a additional fee to change to a day i may not use
Review
Service
Megabus Bus Service
I budgeted a trip from Washington DC, To Durham NC, to spend My Thanksgiving Holiday with My Elderly Mother in Raleigh, NC, after again, talking My HARD EARNED FUNDS To Purchase a Ticket, so I can get back, as I was making My way Back to the Remote Station Located In...
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Review
Service
Megabus Bus Service
Cons
- Refund or transfer ticket policy
- Bus driver was rude and not cutomer friendly
- No available supervisors
Reason of review
Poor customer service
Loss
$73
Preferred solution
Full refund
Tags
I Just got on the Wisconsin Coach Lines Bus. I couldn’t fathom the amount of disrespect I, my sister, and my crippled friend received. First off, the Bus was 20 minutes late. When the bus driver opened the doors, the bus driver didn’t even want to get off the bus to...
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Review
Service
Megabus Bus Service
Reason of review
Experienced racism and aggressiveness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMegabus review in Austin, Texas: Take a different bus company
The bus was over an hour late at the pickup dsstination. When I called customer service I was passed around only to be told that they could not tell me when the bus would actually arrive. This leg of the bus was $56. The bus arrived at the destination over 3 hours late. It is only a 2.5 hour trip. The bus driver never announced to the passengers when the new arrival would be. When the driver was asked they yelled and said sit down. Horrible customer service. No considerations for the fact that every passenger has a ride to the bus stop and from the bus stop.
Review
Service
Megabus Bus Service
Pros
- Cheap prices especially if you buy months before you travel
Cons
- No communication at all about delays
- Dissatisfied customer service
- Bad experience
Reason of review
Driver was late both picking up and dropping off
Loss
$56
Preferred solution
Full refund
Tags
Don't buy Megabus
Megabus oversold a bus from Philadelphia to Boston, and left about thirty people outside in freezing weather for hours. Supposedly, another bus was to come, but a bus never arrived, leaving many of us abandoned and unable to get home from our Thanksgiving holiday.
Review
Service
Megabus Bus Service
Reason of review
Poor customer service
Preferred solution
Full refund
Megabus review in Wichita, Kansas: Not really
Horrible ride the bus was post to arrive at 1145 am didn’t arrive until 1pm. She didn’t apologize for the late arrival. We had to stand out in the rain for that long because pick up was at an gas station. When making the only stop for food and restroom she only gave up 10 minutes for a bus full of people. I normally take mega bus but this was horrible
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I Budgeted A Trip From Washington DC, To Durham NC, To Spend My Thanksgiving Hioliday With My Elderlyu K-Mother In Raleigh, After Talking My Hard Earned Money To Purchase A Ticket Back, When I Was Making My Way Back, Delayed By Traffic, I Literally Am Headed Towards...
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Review
Service
Megabus Bus Ticket Booking
Cons
- Cannot speak to supervisor
- Compensation
Reason of review
Poor customer service
Loss
$73
Preferred solution
Full refund
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMegabus review in Oakland, California: Change bus reservation
Rep can’t make the change.
Review
Service
Megabus Bus Service
Reason of review
Return, Exchange or Cancellation Policy
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Here's how you can tell someone who doesn't like to take responsibility for their actions. They pad out complaints with irrelevant factoids such as you going to see whoever for whatever.
You actually told on yourself. You were making your way back, delayed by traffic and the bust tipped out on you. You were late for whatever reason.
The rest of the nonsense you posted didn't matter. Time management....Time management...