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Pissed Consumer Interviews ?

I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc and drove to the address listed which was Sumter st. We arrived at 2 am. Bus was leave at 3. The building was well lit but the doors were locked. A man walking by told us megabus had moved. By then it was 10 after. 2. I called Megabus but a recording kept saying hold on for next agent but no one picked up. We found another person who told us it was at Greyhound station. I GPS that and arrived at 3:03 and nothing was there. It was closed. I got a motel room and called megabus in the morning and was told that they had moved from that address a month earlier and was located on broad river st. They said yes, if you Google megabus in sc, it would probably give the old address but if you had gone to your email, you would have seen the new address. I said it would not have occurred to me to check my email. I had the confirmation number from your site once I paid. I ended up having to pay another $85 approx. for the total trip plus a motel room to stay in Columbia for the next daily bus.I feel that some consideration should be given to me. I should be able to GPS where you are, not where you were.
I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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HelpCenter_PissedConsumer
HelpCenter_PissedConsumer

Megabus luggage policy says: “...Please be advised that passengers wishing to travel with more luggage than specified above may have items refused. No refunds will be issued i...

Anonymous
Supper PISSED AND SUEING

THEY WON'T DO A THING ABOUT HIM. I WAS THREATENED AND TREATED THE SAME WAY. THEY COULD CARE LESS ABOUT THEIR CUSTOMERS IF THAT EVEN POSSIBLE.

Baldwin Place, New York
#367816
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Featured
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
My Name is Tiffany Miller and I rode MegaBus for the Very 1st time Last Night as a Paying Disabled Customer. I have a Disabled Customer Profile on the MegaBus Site. I feel I must address this issue Publicly now. I have Contacted MegaBus Directly through Messenger on...
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Anonymous
Me

I really would put a monetary value on this because perhaps this would gain a little more attention from them. I would recommend that you ask for a refund of the price that yo...

Anonymous
Scheidt

Since you don't want any money, what is it you are after ?An apology ? What good is that ? Someone can't apologize for someone else's actions.You've led a sheltered life to b...

1.3
I didn't like
  • Poor and rude customer care service
  • Bad service
  • Employees were rude
#1113298
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I take Megabus round trip at least once a month. Years ago the wifi seemed to work reliably. NOW NEVER WORKS. On ones laptop it will show connected to an excellent wifi signal but trying to sign in beyond the Agreement Terms page doesn't work. NEVER, I called Sweden,...
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Anonymous
Anonymous

Wifi never works in Texas either, but the bus ride is cheap so I keep buying tickets.

Anonymous
Mich17

San Jose to LA On August 24 ,2018 and no Wi-Fi. The only reason I took the bus instead of driving is so that I could work on the way down and now i can’t even do that. Complet...

#425404
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WHY I WILL NEVER TRAVEL ON MEGABUS AGAIN and you should think twice about it. The first time I heard of Megabus, a bus en route from Chicago had crashed into a concrete pillar of an overpass, killing a graduate student. I shook my head at the time and took the Amtrak...
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#1402850
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I got to the bus five minutes before it was scheduled to leave, but then realized I didn't have my phone with the reservation number, which I had in the car just seconds earlier. So I told the driver I must have dropped my phone in the car, and ran back to look for it....
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Anonymous
Anonymous

LOL... I reckon you saw just how much difference 1 minute can make. Not sure why you thought you should be comped because YOU weren't ready to go with the rest of the passenge...

2.3
I liked
  • Clean buses
  • Prices
I didn't like
  • Rude driver
  • No wifi
  • Unmarked buses
#1409998
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my 17-year-old daughter was booked on the 10:30 AM mega bus out of San Jose California to arrive into Burbank. The 10:30 AM bus was canceled so she was to be put on the 1:40 PM bus. She arrived at 1:00 PM and was told the bus was 60 to 90 minutes delayed it was still...
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1.0
#1425705
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Megabus - False Advertising

Megabus - False Advertising
I tried to change the time of my reservation hours before. It was not allowed but online said it was allowed. I am so angry but I am out of $80. I would not use megabus again I am so angry.
2.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1426907
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My bus was at 2:20pm from New York to State College, PA. I got there early at 2:00pm and they started boarding shortly after I arrived. I had one regular sized luggage and one carry-on bag, and my friend had one regular luggage and a backpack. Megabus staff said to go...
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I didn't like
  • Everything about it
#1442224
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Megabus - Horrible customer

This company is so horrible I try to buy a ticket and it did not go through because it says incorrect billing information. Which was not right the information was correct after this it takes the money off my card twice and then they tell me that I have to wait 24 hours to have the funds refunded after it charged me twice for one ticket. I needed to leave tonight and now I have to wait in a very dangerous situation because of inconvenience on behalf of this company and when I called customer service both then agent and manager were very rude it sounded like the same lady on the phone. It’s really sad that they treat their customers so poorly and the service is horrible.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1445818
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Megabus in Boston, Massachusetts - I booked a ticket to new york it tripple booked itself ans now i have 3 tickets same day one person

Megabus - I booked a ticket to new york it tripple booked itself ans now i have 3 tickets same day one person
Booked tickets and it regenerated itself 3 times I would like to cancel reservations : 35-9235-121118-M22R-08000-BOS—NEW And 36-1672-121118-M22R-0800-BOS-NEW
#1419634
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