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I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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Anonymous
Customer A

This is such a shame. You are right. People hired by a company must always try their very best - to assist - they are not robots but people with common sense and ability to re...

Anonymous
anthony

I know you read the luggage policy but you must understand that its in place for a reason, not to torment you but to accomadate everyone no matter if the compartment is empty ...

Baldwin Place, New York
#367816
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Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
My Name is Tiffany Miller and I rode MegaBus for the Very 1st time Last Night as a Paying Disabled Customer. I have a Disabled Customer Profile on the MegaBus Site. I feel I must address this issue Publicly now. I have Contacted MegaBus Directly through Messenger on...
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Anonymous
Me

I really would put a monetary value on this because perhaps this would gain a little more attention from them. I would recommend that you ask for a refund of the price that yo...

Anonymous
Scheidt

Since you don't want any money, what is it you are after ?An apology ? What good is that ? Someone can't apologize for someone else's actions.You've led a sheltered life to b...

1.3
I didn't like
  • Employees were rude
  • Bad service
  • Poor and rude customer care service
#1113298
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Featured

MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
This is a Quick Overview what Happened On My Return Trip Home from Louisville to Atlanta Sat on Oct 15th which was supposed to be from 4:00-11:55. I have Pictures that I am including of What a Repulsive Ride we All Endured on this MegaBus Journey. Sewage, YES, as in...
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Anonymous
Scheidt

Nearly two weeks later, have you had any health issues ?Disgusting isn't going to get you anywhere.You need to prove damage. Personal or property.They only contracted to trans...

1.6
#1115481
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Megabus - Over charges

Megabus - Over charges
Megabus - Over charges
Megabus - Over charges
I booked two trips for the same date and I could not use on of tickets
4.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1220871
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I had a ticket bought for 9pm leaving NYC on May 16th but needed to get to Washington DC before 10pm so I decided to standby but was told to buy a new ticket which ended up costing me $29 on top of the $15.99 I originally paid. Bus driver stopped close to Baltimore in...
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1.9
#1257655
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Megabus - I need my daughter claim number

Megabus - I need my daughter claim number
Megabus - I need my daughter claim number
Megabus - I need my daughter claim number
I need my daughter claim number i have sent in her her documents and i just need her claim number please
#1263612
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We booked a ticket for our son to travel from New York City to Washington DC to visit our other son, his brother. The trip was scheduled for Sunday morning May 20th at 6 AM. We live in New Jersey and had to take him into NYC to catch the bus. This required leaving for...
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1.1
#1260404
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Megabus - Kicked out bus

Megabus - Kicked out bus
Megabus - Kicked out bus
Megabus - Kicked out bus
I had a valid reserved ticket from Baltimore to New York on Saturday, 3/24/18 at 1:50am. Cop was called on me and I was kicked out of the bus. Was having hard time getting NY to Baltimore refund!
1.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1217889
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I was going through Pittsburgh for my Spring Break vacation and since there was a convention close to were the Megabus stop (and sign) are, they decided to make a change and make the buses leave from a different location. This was apparently communicated by email, but...
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Anonymous
juanglorente

Still no answer from Megabus. Ridiculous.

1.6
I didn't like
  • Customer service
  • Employee attitude
#1207968
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Contact Megabus

Mailing Address:
Megabus
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
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This was hands down the most disrespectful and uncomfortable traveling experience I’ve ever had. My Uber driver did not speak English and parked on the megabus area where they were “not allowed to stop” apparently. We unloaded our stuff (took 15 seconds) and went on...
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2.8
#1255649
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