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Pissed Consumer Interviews ?

I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc and drove to the address listed which was Sumter st. We arrived at 2 am. Bus was leave at 3. The building was well lit but the doors were locked. A man walking by told us megabus had moved. By then it was 10 after. 2. I called Megabus but a recording kept saying hold on for next agent but no one picked up. We found another person who told us it was at Greyhound station. I GPS that and arrived at 3:03 and nothing was there. It was closed. I got a motel room and called megabus in the morning and was told that they had moved from that address a month earlier and was located on broad river st. They said yes, if you Google megabus in sc, it would probably give the old address but if you had gone to your email, you would have seen the new address. I said it would not have occurred to me to check my email. I had the confirmation number from your site once I paid. I ended up having to pay another $85 approx. for the total trip plus a motel room to stay in Columbia for the next daily bus.I feel that some consideration should be given to me. I should be able to GPS where you are, not where you were.
22 comments
I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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Anonymous
#1703451

horrible!!!

Author
Location
Baldwin Place, New York
Loss
$300
Review #367816 is a subjective opinion of poster.
Featured
6 comments
1.3
Details
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
My Name is Tiffany Miller and I rode MegaBus for the Very 1st time Last Night as a Paying Disabled Customer. I have a Disabled Customer Profile on the MegaBus Site. I feel I must address this issue Publicly now. I have Contacted MegaBus Directly through Messenger on...
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Anonymous
#1441098

I really would put a monetary value on this because perhaps this would gain a little more attention from them. I would recommend that you ask for a refund of the price that yo...

Author
Cons
  • Poor and rude customer care service
  • Bad service
  • Employees were rude
Reason of review
Disabled Customer Abuse
Preferred solution
A Monetary Amount CANNOT BE PUT ON what I have Gone Through
Review #1113298 is a subjective opinion of poster.
Featured
0 comments
1.0
Details
Megabus - STRESSFUL, RUDE, LACK OF CUSTOMER CONCERN, DISHONEST CUSTOMER SERVICE TEAM, NO CUSTOMER SUPPORT
Megabus - STRESSFUL, RUDE, LACK OF CUSTOMER CONCERN, DISHONEST CUSTOMER SERVICE TEAM, NO CUSTOMER SUPPORT
Reservation Number 102-5819-050319-M9R-0435-IND-NAS Date: May 3, 2019 From: Indianapolis, IN, North Delaware Street between E Market Street and E Wabash Street (4:35 AM) To: Nashville, TN, 5th Ave. North, just South of Gay Street (10:10 AM) St Your Megabus stopped, cut...
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Author
Cons
  • Zero reliability and horrible customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Review #1531347 is a subjective opinion of poster.
Featured
1 comment
1.6
Details
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
This is a Quick Overview what Happened On My Return Trip Home from Louisville to Atlanta Sat on Oct 15th which was supposed to be from 4:00-11:55. I have Pictures that I am including of What a Repulsive Ride we All Endured on this MegaBus Journey. Sewage, YES, as in...
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Anonymous
#1384682

Nearly two weeks later, have you had any health issues ?Disgusting isn't going to get you anywhere.You need to prove damage. Personal or property.They only contracted to trans...

Author
Location
Louisville, Kentucky
Reason of review
Bad quality
Review #1115481 is a subjective opinion of poster.
27 comments
I take Megabus round trip at least once a month. Years ago the wifi seemed to work reliably. NOW NEVER WORKS. On ones laptop it will show connected to an excellent wifi signal but trying to sign in beyond the Agreement Terms page doesn't work. NEVER, I called Sweden,...
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GlossySaurian137
#1704292

Maybe spray-painting NO WiFi HERE on every MegaBus one can find might prompt these *** to stop advertising fraudulently.

Author
Location
New York, New York
Review #425404 is a subjective opinion of poster.
0 comments

Megabus in District 14, Maryland - Tired or drunk driver

1.0
Details
Megabus - Tired or drunk driver
Megabus - Tired or drunk driver
Ride from NYC To Baltimore. Left NY 4:30 pm. Due in to White Marsh at 7:50 pm. I’m writing this at 8:37 pm. Bus swirling ...running cars off the yellow line towards shoulder. Being beeped at several times. Scared out of my mind. Went over one of those loud track tire warnings. Thank god for somehow we pulled over at rest stop and got a new driver. Maybe they reported the driver at the Wright station before. Pictures didn’t do justice as we were moving. Going over the Bridge was grueling. I was on the upper level. I won’t be taking a bus again ...
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Author
Location
District 14, Maryland
Cons
  • Drunk or tired driver
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution
Review #1565268 is a subjective opinion of poster.
0 comments
1.0
Details
My night of *** with megabus
My night of *** with megabus
I decided to catch the 3pm bus from Chicago to New York. I arrive at 2:30 to wait on the bus, by 3pm there is nearly about 50 passengers waiting to get on the bus. Around 3:30pm a bus arrives at the stop and tells passengers that he’s not picking up anyone but dropping...
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Author
Reason of review
Bad quality
Review #1492896 is a subjective opinion of poster.
Featured
0 comments
1.0
Details
Megabus - Damaged luggage
Megabus - Damaged luggage
Megabus - Damaged luggage
Megabus - Damaged luggage
Megabus - Damaged luggage
My son and I Traveled from Hollywood Fl to Orlando bus was on time and arrived early. Got off the bus got our luggage I noticed that his shorts were wet I asked him where it came from and he said his whole bag was wet..... His bag was soaked everything in it was ruined...
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Author
Reason of review
Bad quality
Review #1085601 is a subjective opinion of poster.
0 comments
1.0
Details
My minor son wanted to spend his spring break with his Grandparents in South Carolina and this would be his first solo travel. We booked with ease, he traveled there without a hitch, unfortunately his travel home was not as smooth. For his journey home my son was...
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Author
Location
Chicago, Illinois
Reason of review
Discrimination
Loss
$570
Preferred solution
TBD by management, employee should have reprimand/dismissal.
Tags
  • Racially Biased Service
Review #1536701 is a subjective opinion of poster.

Contact Megabus Customer Service

Mailing Address:
Megabus
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
All Megabus Contacts

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0 comments

Megabus - Worst service ever

1.0
Details
Megabus - Worst service ever
I booked a trip May 18th 2019 at 2:35a.m was supposed to get there at 4:30a.m the bus was late causing me to get to Chicago at 9a.m instead of 4:30am making me late for work which was an inconvenience for me. When I contacted megabus they told me they couldn’t help me or give my money back they didn’t email me saying the bus going to be late or anything it’s was 60-90 late
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Author
Reason of review
Not as described
Review #1538392 is a subjective opinion of poster.