Most helpful reviews first
Pissed Consumer Interviews ?
I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc and drove to the address listed which was Sumter st. We arrived at 2 am. Bus was leave at 3. The building was well lit but the doors were locked. A man walking by told us megabus had moved. By then it was 10 after. 2. I called Megabus but a recording kept saying hold on for next agent but no one picked up. We found another person who told us it was at Greyhound station. I GPS that and arrived at 3:03 and nothing was there. It was closed. I got a motel room and called megabus in the morning and was told that they had moved from that address a month earlier and was located on broad river st. They said yes, if you Google megabus in sc, it would probably give the old address but if you had gone to your email, you would have seen the new address. I said it would not have occurred to me to check my email. I had the confirmation number from your site once I paid. I ended up having to pay another $85 approx. for the total trip plus a motel room to stay in Columbia for the next daily bus.I feel that some consideration should be given to me. I should be able to GPS where you are, not where you were.
I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...Read more
Baldwin Place, New York
My Name is Tiffany Miller and I rode MegaBus for the Very 1st time Last Night as a Paying Disabled Customer. I have a Disabled Customer Profile on the MegaBus Site. I feel I must address this issue Publicly now. I have Contacted MegaBus Directly through Messenger on...Read more
I didn't like
- Poor and rude customer care service
- Bad service
- Employees were rude
I take Megabus round trip at least once a month. Years ago the wifi seemed to work reliably. NOW NEVER WORKS. On ones laptop it will show connected to an excellent wifi signal but trying to sign in beyond the Agreement Terms page doesn't work. NEVER, I called Sweden,...Read more
WHY I WILL NEVER TRAVEL ON MEGABUS AGAIN and you should think twice about it. The first time I heard of Megabus, a bus en route from Chicago had crashed into a concrete pillar of an overpass, killing a graduate student. I shook my head at the time and took the Amtrak...Read more
I got to the bus five minutes before it was scheduled to leave, but then realized I didn't have my phone with the reservation number, which I had in the car just seconds earlier. So I told the driver I must have dropped my phone in the car, and ran back to look for it....Read more
- Clean buses
I didn't like
- Rude driver
- No wifi
- Unmarked buses
my 17-year-old daughter was booked on the 10:30 AM mega bus out of San Jose California to arrive into Burbank. The 10:30 AM bus was canceled so she was to be put on the 1:40 PM bus. She arrived at 1:00 PM and was told the bus was 60 to 90 minutes delayed it was still...Read more
Megabus - False Advertising
I tried to change the time of my reservation hours before. It was not allowed but online said it was allowed. I am so angry but I am out of $80. I would not use megabus again I am so angry.
My bus was at 2:20pm from New York to State College, PA. I got there early at 2:00pm and they started boarding shortly after I arrived. I had one regular sized luggage and one carry-on bag, and my friend had one regular luggage and a backpack. Megabus staff said to go...Read more
Megabus - Horrible customer
This company is so horrible I try to buy a ticket and it did not go through because it says incorrect billing information. Which was not right the information was correct after this it takes the money off my card twice and then they tell me that I have to wait 24 hours to have the funds refunded after it charged me twice for one ticket. I needed to leave tonight and now I have to wait in a very dangerous situation because of inconvenience on behalf of this company and when I called customer service both then agent and manager were very rude it sounded like the same lady on the phone. It’s really sad that they treat their customers so poorly and the service is horrible.
Megabus in Boston, Massachusetts - I booked a ticket to new york it tripple booked itself ans now i have 3 tickets same day one person
Booked tickets and it regenerated itself 3 times I would like to cancel reservations : 35-9235-121118-M22R-08000-BOS—NEW And 36-1672-121118-M22R-0800-BOS-NEW
Do you have something to say about Megabus? What happened? What can we help you with?