Most helpful reviews first
Pissed Consumer Interviews ?
I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc and drove to the address listed which was Sumter st. We arrived at 2 am. Bus was leave at 3. The building was well lit but the doors were locked. A man walking by told us megabus had moved. By then it was 10 after. 2. I called Megabus but a recording kept saying hold on for next agent but no one picked up. We found another person who told us it was at Greyhound station. I GPS that and arrived at 3:03 and nothing was there. It was closed. I got a motel room and called megabus in the morning and was told that they had moved from that address a month earlier and was located on broad river st. They said yes, if you Google megabus in sc, it would probably give the old address but if you had gone to your email, you would have seen the new address. I said it would not have occurred to me to check my email. I had the confirmation number from your site once I paid. I ended up having to pay another $85 approx. for the total trip plus a motel room to stay in Columbia for the next daily bus.I feel that some consideration should be given to me. I should be able to GPS where you are, not where you were.
I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...Read more
Baldwin Place, New York
Megabus - Disabled Passenger Abuse
My Name is Tiffany Miller and I rode MegaBus for the Very 1st time Last Night as a Paying Disabled Customer. I have a Disabled Customer Profile on the MegaBus Site. I feel I must address this issue Publicly now. I have Contacted MegaBus Directly through Messenger on...Read more
I didn't like
- Bad service
- Employees were rude
- Poor and rude customer care service
I take Megabus round trip at least once a month. Years ago the wifi seemed to work reliably. NOW NEVER WORKS. On ones laptop it will show connected to an excellent wifi signal but trying to sign in beyond the Agreement Terms page doesn't work. NEVER, I called Sweden,...Read more
I took Megabus from Buffalo airport to Toronto Canada, flying in from Florida for a wedding. When the bus arrived I along with two Canadians was told we were at the wrong stop but was allowed to board. On arriving at the St Catherine’s stop four passengers attempted to...Read more
I missed my flight because Megabus arrived too late! On Tuesday November 6 I booked a bus ticket to go from Gainesville to Orlando at 1:45 pm. I booked this trip because the bus would arrive in Orlando at 3:45 pm, so I would have enough time before my flight to...Read more
The mega bus has the worst customer service on this planet. I will never ever use this services again. I was charged twice for the same trip and I called customer care and the supervisor told me he can't refund the charges because the trip already passed. I just...Read more
Ppl are so rude!!! In atl and in chicago...i am on the bus now! And the *** atl *** say i need to get in the back of the line with a 5 years old child...and this *** keep going on and on bout how ppl need to get in the back of the line. When u came early....i am never...Read more
Debit Card was stolen, Ticket was purchased. After it came to my attention i called mega bus, They were very rude and told me that there was nothing that could be done and that i was basically out of the money. I could see ifi purchased the ticket, but by someone...Read more
My daughter was using Mega Bus for her weekend trip to home. From U Albany to NYC, there was an hour delay. Furthermore, when the driver arrived, he checked on everyone’s ticket individually resulted in further delay. On the way back, she purchased a ticket for 12:45...Read more
I called because they changed the stop and I couldn’t find it the bus was due to come around 7:35 am I was here by 6:20am looking for where the bus would be but little to no avail finding it. So I missed my bus ride to Virginia a second time and I can’t cancel my...Read more
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