Megabus - Refund request
my name is Veronica Gibson. I purchased what should have been a round trip ticket from Atlanto to Union Station, Washingron on Dec 11.
Reservation #: 53-2475-****15-m38r-1915. Nevertheless, the return ticket for the return ticket for Tuesday, December 29th, was the exact identical to the departure, which I did not realize until my nephew arrived at the Union Station for departure to Atlanta. I am therefore requesting a refund of the return amount for the trip.
I called and asked to speak with a supervisor to correct the error for me however, your customer care reps were both very rude. Please let your reps know that we the customers are who pay their salaries and to talk with us with respect and not "at us" with disrespect.
Veronica Gibson
Reason of review: Bad quality.
Monetary Loss: $90.
Preferred solution: Full refund.
Megabus Cons: Poor and rude customer care service, Poor customer service.
Location: Stone Mountain, Georgia
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