2113 S Damen Ave, Chicago, IL 60608
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My minor son wanted to spend his spring break with his Grandparents in South Carolina and this would be his first solo travel. We booked with ease, he traveled there without a hitch, unfortunately his travel home was not as smooth. For his journey home my son was singled out from the other passengers by the driver and questioned about his age. Admittedly my son looks very young for his age, he's a teenage boy completing his sophmore year in high school and could pass for an elementary school kid. However he is not alone, my mother is there with him, they arrived early. The driver told my son he was not getting on his bus. My mother asked if there was something wrong with his ticket and he said no, he aint getting on my bus and that's that. At this point my son has called me and my mother has called corporate. I can hear people in the background having very loud conversation with the driver about why he won't allow my son to get on the bus. My mom placed the phone on speaker and allowed the driver to speak with the supervisor that had been reached (female) She did reiterate to the driver that my son had a valid ticket, he was of age to travel alone and he had permission to travel per policy. The driver told the woman from corporate that she was not his supervisor, his supervisor was out of Georgia and he wasn't letting on the bus and that was final. From all of the dialogue and the language used to express his point of view it was very apparent why he targeted my son and ultimately left him stranded in South Carolina. To get my son home I had to purchase a very expensive plane ticket, find someone to drive me to the airport as I am a disabled Veteran and can't always drive and deal with the backlash of that situation with my son. I've tried calling corporate several times to include today, and the person I spoke with would not take my complaint, and transferred me to an inoperable number. While I am very grateful that my son was not allowed to travel with that group as the bus broke down enroute to North Carolina, the larger picture is that my son had the experience he did and that not one person has reached out to us to ensure he made it home safely. Sadly my son in 2019 was refused service because of the color of his skin and we continue to have discussion about this everyday, he's having nightmares and now fears people he once had no problem trusting and believing in (adults) are primarily like this man who was old enough to be his grandfather. I am attaching the travel information to this post

T r ip I t ine rary

Your Booking AH 7G RQY has been sent to:

T ic k e t 1 of 2

1 traveler

1 x General Seating

megabus

Reservation number:

59-6429-0421 19-M97R-1 140-DURCSC

From

Durham, NC, Willard St. outside of

Durham Station

Transportation Center

Sun, Apr 21, 2019 at 11:40

T o

Columbia, SC,

COMET Bus Shelter on

Southbound Lucius Rd,

across from Marlboro St

Sun, Apr 21, 2019 at 17:45

Please be sure to arrive at the

s tation at leas t 15 mins bef ore

your s cheduled departure.

11:40AM Departure

Durham, NC, Willard St. outside of Durham

Station Transportation Center

02:00PM, Fayetteville, NC, FAST Transit

Center - Russell St Curbside

05:45PM Arrival

Columbia, SC, COMET Bus Shelter on

Southbound Lucius Rd, across f rom Marlboro St

Terminal details

F rom

Durham, NC

Location addres s

Willard St. outside of Durham Station Transportation Center

The Megabus stop for all arrivals and departures is located just outside of the Durham Station

Transportation Center on Willard St.

City inf ormation

The megabus.com stop for all arrivals and departures is located just outside of the Durham Station

Transportation Center on Willard St.

Plan your bus trip to Durham

T o

Columbia, SC

Location addres s

COMET Bus Shelter on Southbound Lucius Rd, across f rom Marlboro St

The megabus stop in Columbia, SC is located at the COMET Bus Shelter located on southbound

Lucius Road across f rom Marlboro Street. Drop off and pick up parking only is available adjacent to

the bus stop shelter. There is no restroom or indoor waiting space available at this location. Local

bus service to Downtown Columbia available on The COMET Route 6 also departing f rom this bus

shelter.

City inf ormation

The megabus stop in Columbia, SC is located at the COMET Bus Shelter located on southbound

Lucius Road across f rom Marlboro Street. Drop off and pick up parking only is available adjacent to

the bus stop shelter. There is no restroom or indoor waiting space available at this location. Local

bus service to Downtown Columbia available on The COMET Route 6 also departing f rom this bus

shelter.

T ic k e t 2 of 2 T r ip I t ine rary

1 traveler

1 x General Seating

megabus

Reservation number:

19-6181 -042819-M97R-1415-CSCDUR

From

Columbia, SC,

COMET Bus Shelter on

Southbound Lucius Rd,

across from Marlboro St

Sun, Apr 28, 2019 at 14:15

T o

Durham, NC, Willard St. outside of

Durham Station

Transportation Center

Sun, Apr 28, 2019 at 20:10

Please be sure to arrive at the

s tation at leas t 15 mins bef ore

your s cheduled departure.

02:15PM Departure

Columbia, SC, COMET Bus Shelter on

Southbound Lucius Rd, across f rom Marlboro St

05:45PM, Fayetteville, NC, FAST Transit

Center - Russell St Curbside

08:10PM Arrival

Durham, NC, Willard St. outside of Durham

Station Transportation Center

Terminal details

F rom

Columbia, SC

Location addres s

COMET Bus Shelter on Southbound Lucius Rd, across f rom Marlboro St

The megabus stop in Columbia, SC is located at the COMET Bus Shelter located on southbound

Lucius Road across f rom Marlboro Street. Drop off and pick up parking only is available adjacent to

the bus stop shelter. There is no restroom or indoor waiting space available at this location. Local

bus service to Downtown Columbia available on The COMET Route 6 also departing f rom this bus

shelter.

City inf ormation

The megabus stop in Columbia, SC is located at the COMET Bus Shelter located on southbound

Lucius Road across f rom Marlboro Street. Drop off and pick up parking only is available adjacent to

the bus stop shelter. There is no restroom or indoor waiting space available at this location. Local

bus service to Downtown Columbia available on The COMET Route 6 also departing f rom this bus

shelter.

T o

Durham, NC

Location addres s

Willard St. outside of Durham Station Transportation Center

The Megabus stop for all arrivals and departures is located just outside of the Durham Station

Transportation Center on Willard St.

City inf ormation

The megabus.com stop for all arrivals and departures is located just outside of the Durham Station

Transportation Center on Willard St.

Plan your bus trip to Durham

Product or Service Mentioned: Megabus Vehicle Driver.

Reason of review: Discrimination.

Monetary Loss: $570.

Preferred solution: TBD by management, employee should have reprimand/dismissal..

  • Racially Biased Service
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