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NO RELIABILITY!!!!!!!!!!!

I am a college student that was hoping to suprise my parents by coming home a day early to chicago from Saint louis. I arrived at my stop 30 minutes prior to the departure time with my friend and waiting with the other travelers. The depature time was 6:30pm and when 7pm rolled around we had not seen a bus or even the luggage carrier. We tried calling the service line only to be placed on hold for 25 minutes, we finally got a hold of a person who told us our bus broke down and another company Valencia was going to pick us up. He took our number and said he would call us back. 8:30 came and passed and we were still standing outside in the cold and rain. We had still not heard from Megabus. We finally called the replacement company only to find out that our replacement bus LEFT AT 6:35!!!! Megabus did not clarify the pick-up spot nor did they notify the passengers via call/text/email that another company would be picking us up. We called Megabus only to be put on hold for another 25 minutes and within that time, the other company had pulled all the stops and managed to come to pick us up and drive us to Chicago at 10:00 at night 3 HOURS AFTER OUR EXPECTED DEPARTURE.

In conclusion, Megabus you suck and are not reliable, you left 30 passengers stranded in Saint Louis at night next to an abandoned parking lot in the cold and rain for 3 hours. Another company had to fix your mistakes, and you have done nothing since to fix it. I am done with megabus services from here on out and I hope you find some way of communicating with passengers so this does not happen in the future.

Monetary Loss: $35.

Location: Denver, Colorado

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