0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.8

A contrast in service I was stuck at airport and Spirit rebooked my flight for 2/15/18 8:30 am . I had a reservation from DC to NY on Megabus.

From 8:30 am today until noon I went online to reschedule my trip for tomorrow 5 times and called Megabus 4 times . As you can see my first contact with you was at 9:34 am today . Speaking with 2 reps and 2 supervisors at Megabus I was told I had to buy a new ticket tomorrow after their systems did not work and they did not answer my calls until 11:30 am .

They told Me to send email an 5 days later I would get a response . They just lost a customer.and all my family members who use them for travel between NY and DC.

Reason of review: Poor customer service.

Location: 50 Massachusetts Ave NE, Washington, DC 20002, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Megabus Reviews

  1. 602 reviews
  2. 307 reviews
  3. 226 reviews
  4. 99 reviews
  5. 106 reviews
Megabus reviews