I missed my bus and I was told I could take the next bus by just paying an additional $5.00; however, that was not true. The Megabus stop in Baltimore, MD is very difficult to find.
I left 2.5 hours before departure time and I still missed the bus, and on top of that the address they had provided on the website took me to the bus stop that leaves for New York not Toronto. I was told to email them and I would receive a response within 3-5 business days by the representative but that was not true either. Megabus has horrible customer service, they absolutely do not care about their customers of 10 years. It has no meaning to them.
They don't even let you speak to a supervisor.
I would definitely not recommend anyone using their services. They just lost 6 loyal customers.
Review about: Megabus Bus Service.
Monetary Loss: $120.