I booked Megabus tickets for my daughter and her friend to attend a university open day in Leeds (travelling from London, Victoria Coach Station)and paid Â£24.50 including the booking fee. I had to change the date the next day and was told by their customeer helpline that I would be charged Â£1 per ticket amendment fee.
I went through their re-booking process and noticed I was being charged Â£22 for the journey. I called the helpline again and they said it was probably a glitch and I could claim a refund by emailing them, so I completed the transaction. Emailed them same day and received a reply saying my original booking had been credited against my 'new' booking but as the 'new' booking was less expensive I would get no refund. I have now paid double the price for one return journey and they are refusing to issue a Â£22 refund.
I have lodged a complaint with the Office of Fair Trading about Megabuses' unfair practices, but if this is how they treat customers I'd advise against having anything to do with them. My daughter said the trip was a nightmare anyway.
Took ages top get the outbound coach to start, the toilet was out of action and the driver on the return trip was offensive and refused to let her eat a meal she had grabbed during a 5 minute break at a service station on the coach even though there was no time to eat it during the 5 minute stop-over. I'll never use them again.
Location: Woking, England