Minneapolis, Minnesota
0 comments
Not resolved

I was scheduled to travel on Wednesday May 11th 2016 at 8.45pm from Minneapolis. The supervisor told me that I could not board the bus because I had an extra suitcase. this was around 8.20pm. I asked him what I should do to fix the situation because I had to travel that same night. He ignored me and took the next passenger. After a couple minutes, another passenger showed up with extra luggage just like me. The supervisor whispered something in her ear and she went ahead and gave him some cash then her suitcase was loaded and she got on the bus. Time was running and I then spoke to the driver about what I should do so I can travel. The driver tried to speak with the supervisor but he said that l could not get on the bus unless I paid him $ 50 in cash. I told them that I would be able to call customer service and pay for an extra ticket using my card and that I did not have cash on hand. The supervisor was so rude and confrontational with me. He stated that he had no time for me and the next min the bus drove off and the supervisor got in his car and left.

I immediately called customer service to report the issue, I paid for a new ticket and the extra luggage over the phone and they rescheduled me for the Midnight bus. I had to stay at the bus stop till Midnight to board the next bus. The customer service rep told me to file a complaint via email to Mega bus.

At around 11.30pm the same night, the same supervisor showed up to load the midnight bus. He was still rude to me and asking me if I was going to give him $ 50 or spend the night at the bus stop. He did not know that I had purchased a new ticket and an extra one for my luggage. I just ignored him, took a quick picture of him and boarded the bus. I also witnessed him take a couple more fares in cash from customers who did not have tickets or who had extra luggage.

I come from a third world country where giving and accepting bribes is second nature. I have been in the USA for 20 years and that system had been completely erased from my mind. I could not believe I was witnessing such injustice being committed in America the land of the FREE.

Shame on Megabus for allowing such unprofessionalism.

Review #854805 is a subjective opinion of a user.

PRODUCT OR SERVICE Megabus Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Megabus?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Megabus Vehicle Driver Review from New York, New York Megabus "Drivers are given free reign over who and when the seats behind them get occupied! I'm in the process of filing discrimination charges against such practices. It's appalling they are..." Read more Megabus - Review in Transport category from Archer, Florida Megabus "Used megabus for 1st, only and last time besides bus consistently late some rude employees and on 2 of buses bathroom not useable. While waiting extra time for Tampa bus..." Read more Megabus Facility Review from Chicago, Illinois Megabus "On October 7 I had a reservation with Mega Bus the bus was extremely cold and there was no where I could even charge my phone the photo includes my..." Read more Megabus - Bus Overheated Megabus "On September 17, 2016 I was scheduled to catch a Megabus from Durham, NC to Washington, DC to board a train to Chicago. The bus was due to arrive in..." Read more Thumbtack - BUYER BE WARE OF SOUTH TEXAS LANDSCAPE!!!! Thumbtack "ATTACHMENT A DETAILED BACKGROUND ACCOUNTING OF ACTIONS FOR LANDSCAPING WORK @ 7397 REAL ROAD CHINA GROVE, TX 78263 My husband, Aaron ONeal and I, wife, Carla Baker, contacted Mr. Sodrock,..." Read more Terminix - Terrible Customer Service Terminix "Repeatedly missed appointments for evenings or weekends when I would be home. Instead they would just show up during working hours and leave a a note. Final straw was when..." Read more Michael Lupolover Michael Lupolover "Lupolover and his team of telemarketers engaged in illegal telemarketing to my phone. My phone is registered on the DNC registry found at donotcall.gove Lupolover is subject to a Consumer..." Read more Racial Profiling Kroger's Cherry Grove, 450 Ohio Pike Sr 125, Beechmont Ave., Cincinnati, OH, 45255 Kroger "I Went Grocery Shopping Yesterday At Krogers Uscan And Bag I Felt Eyes Watching Me,But I Continued Shopping Anyway As I Went To The Fast Checkout The Employee Came Over..." Read more