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1.6

I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am.

I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus should have come.

It was very dangerous. I called the customer service but as it was 3:30 am no one was working. I had to take the Greyhound bus to Chicago. Thank google map with which I could find where Greyhound station was and I walked there in the dark alone.

After I got Chicago I called the megabus customer service three times about my experience. The first time I was told that no refund. The second time I was hung up while I was speaking. The third time I was told I had to email megabus.

I emailed megabus and got a response 5 hours later telling me that the total amount of delay time does not meet the internal compensation policy. So it is reasonable for Megabus to charge their customers but let the customers wait there for a bus that will never come.

So I deserve the wait for nothing? So my money and time and safety should be wasted?

Reason of review: Bad quality.

Monetary Loss: $27.

Preferred solution: Full refund.

Megabus Pros: Price.

Megabus Cons: Quality, No manager to talk to.

Location: Indianapolis, Indiana

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