Megabus lost my bag

1 of 748 Megabus reviews

Never forget your bag in the baggage hold if you take Megabus.Scratch that - never take Megabus.

Because even a simple moment of forgetfulness, which we've all had at least once, will cost you dearly. Calling them is useless. You'll reach someone paid to follow a script, who can barely throw together a coherent Lost and Found form, let alone contact the driver - or anyone who may be of actual use for locating your lost item. If you send in a Lost and Found form, you might as well be sending it into the void.

They take 4-5 business days to resolve an issue that could have been solved in an hour. The reply is a canned, robotic reply giving no information as to their procedure. From what can be gleaned, they might as well sit on their *** for a week, do a quick database search to see if anyone bothered to turn the bag in at the terminal, then call it an "in depth investigation" that turned up nothing. In my case, I simply can't explain how a bag that was left in the baggage hold when the bus was about to head to the bus terminal could have not been turned in to a properly implemented lost and found service.

It's utterly shameful. A slight review and/or modernization of their lost and found process would prevent this kind of issue from ever happening again. They could have put me through to the driver immediately after I realized my loss (about 20 minutes after getting off the bus). They could have ensured that someone at the terminal took a short 5 minutes to get ahold of my bag before the bus was sent to its next destination.

They could have put forth a well-defined protocol for clean-up crews to easily turn in lost property at the issue of their cleaning. It seems they've failed to do any of this. I used to ride the bus frequently; now I'm never riding it again. I once wrote a decent review of the service.

Believe me, I made sure to find and delete it. I'm also taking extra care to plaster the web with reviews trashing their awful lost and found service (or lack thereof).

Now, a bag whose contents' resale value can't be above $50 in used clothing and dirty laundry (though I'd pay $500 to have it all back) is probably going to cost the company thousands of dollars in lost business.Such an unfortunate, ***, avoidable situation.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Website
Customer service
Value for money
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Billing Practices
Quality of Food
Staff
Product or Service Quality
Level of Comfort
Discounts and Special Offers
Additional Fees
More

  • What I liked
    • Affordability
    • Safe driving
  • What I disliked
    • Mean drivers
    • Lost and found

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$50
Product or service
Megabus Lost And Found
Review category
Transport
review #1003324

Author wants to be contacted by the company. Learn more

Had an experience with Megabus? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
1 of 748 Megabus reviews
Anonymous

Feb 10 #1284740 Denver, Colorado, United States

"Such an unfortunate, ***, avoidable situation"
You said it, don't forget your bags and this situation can be avoided.
Great advice for the youth of today.

0 1 Reply
Anonymous

Feb 10 #1284834

You're reviewing a review? Find something better to do with your time

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Megabus. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Megabus.
Filing a new complaint about
×