MEGABUS IS NOT RELIABLE AND HAS NO CUSTOMER SERVICE
I booked a bus to go from Jacksonville to Orlando. I planned for the bus to arrive over 3 hours prior to my plane departure. The morning of the trip I received an email saying the bus was likely to be 60 - 90 minutes late in arriving. I called customer service but the recording said the call volume was too high and to call later. I was concerned but thought I could still make my flight even with a 90 minute delay.
When I got to the bus station there was no bus and I received another email message saying "At the present time we are not able to forecast a departure time for this bus. Please call xxx -xxx-xxxx. I called and was told the line was too busy and was disconnected. Because I had a plane to catch and no idea if the bus was running or would get me there on time I had no choice so I rented a car.
When I got home and attempted to contact customer service for a refund I was offered a bus ticket.
I don't live in an area serviced by Megabus. And why would I follow up one unreliable trip with another attempt?
This is complete disregard for any customer satisfaction or service. I have repeatedly attempted to speak to a supervisor and been told they were sorry for the inconvenience but no.
This company should NEVER be patronized and should be investigated by the various State Attorney Generals in the US.
Extremely poor experience and FRAUD in my opinion
More Review Details
- Reason of review:
- Poor customer service
- Product or service
- Megabus Jacksonville To Orlando
- Review category
You May Also Like
- "My parents and I took Megabus from Bristol to London and we have had the worst experience EVER. A group of barbarians (from the jungle/forest) were shouting throughout the journey..."
- "I'm highly recommening for anyone thinking to take any trip on Megabus especially out of New Orleans not too. You'll be standing out in the elements for hours . In..."
- "Once again Megabus has shown me that they don't want my business. The seven oclock bus to washington dc on May 6th, bus number DDD777 was 17 minutes late. Why..."
- "We purchased two mid-century end tables with drawers to use as night stands approximately 8 months ago. When we received them we noticed a strong paint fume smell to..."
- "They said they would award me generously extra points so I could do some shopping... well they rewarded me an extra 3 dollars even though I paid 10 for shipping......"
- "I have tried contacting Sandy to find out WHY my daughter was accepted by phone and received her packet in the mail and a couple days later received this letter..."
- "And here are the large fries that she got after going back......"
- "This website market's as an Australian website but it's managed by Systematic Trade Ltd in the U.K. No contact information or clear disclosure. They have 4 consistent "winners' who I..."
- " I went to krispy Kreme in yakima washington bought a dozen of doughnuts and 1 day later noticed there were maggots , There was a maggot on the last..."