Featured
0 comments

I booked a bus to go from Jacksonville to Orlando. I planned for the bus to arrive over 3 hours prior to my plane departure. The morning of the trip I received an email saying the bus was likely to be 60 - 90 minutes late in arriving. I called customer service but the recording said the call volume was too high and to call later. I was concerned but thought I could still make my flight even with a 90 minute delay.

When I got to the bus station there was no bus and I received another email message saying "At the present time we are not able to forecast a departure time for this bus. Please call xxx -xxx-xxxx. I called and was told the line was too busy and was disconnected. Because I had a plane to catch and no idea if the bus was running or would get me there on time I had no choice so I rented a car.

When I got home and attempted to contact customer service for a refund I was offered a bus ticket.

I don't live in an area serviced by Megabus. And why would I follow up one unreliable trip with another attempt?

This is complete disregard for any customer satisfaction or service. I have repeatedly attempted to speak to a supervisor and been told they were sorry for the inconvenience but no.

This company should NEVER be patronized and should be investigated by the various State Attorney Generals in the US.

Extremely poor experience and FRAUD in my opinion

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of megabus bus service. Megabus needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned megabus bus service in their reviews. You may find this information helpful for further shopping at Megabus.

Had an Experience with Megabus?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Megabus never arrived, but that is not the worse part... Megabus "I was scheduled to leave first on March 27 (06:15) from Liverpool to London and then second attempt on March 28 (02:10) for the same route (an attachment with my..." Read more Megabus - Worst Customer Service / Lack of Professionalism / No Refund Megabus "6/30/16 - Ordered a roundtrip ticket from Oakland to Anaheim for the upcoming 4th of July weekend. Come to find out my departure date wasn't correct. Naturally I contact the..." Read more Megabus - Vehicle Driver Review from New York, New York Megabus "Drivers are given free reign over who and when the seats behind them get occupied! I'm in the process of filing discrimination charges against such practices. It's appalling they are..." Read more Megabus Bus Service Review from Pittston, Pennsylvania Megabus "Horrible customer service....bus was late an hr and a half....i left to find another way to get to wedding reception and after speaking to customer service they aid they were..." Read more Sears - Installation not done correctly Sears "Our microwave range over our stove was installed incorrectly four years ago. The bracket to support the microwave was installed crooked thereby the installation guys damaging one of the support..." Read more Hair Sisters - Faulty product very poor customer service Hair Sisters "Bad customer service faulty product sending stuff out without checking their product. I ordered a lace front wig as described there were suppose to be parting space in parting space..." Read more General motors is *** me off General Motors "i bought a 2005 silverado 3years ago and it had many many problems that the dealer fixed under warranty. here now in 2017 i had a blower motor RESISTOR FIRE..." Read more Horrible Rooms to Go Rooms To Go "We have been long time Rooms to Go customers. This has been the WORST experience that we have ever had with this company. June 21 we had a bed and..." Read more