MEGABUS IS NOT RELIABLE AND HAS NO CUSTOMER SERVICE

137 of 738 Megabus reviews

I booked a bus to go from Jacksonville to Orlando. I planned for the bus to arrive over 3 hours prior to my plane departure. The morning of the trip I received an email saying the bus was likely to be 60 - 90 minutes late in arriving. I called customer service but the recording said the call volume was too high and to call later. I was concerned but thought I could still make my flight even with a 90 minute delay.

When I got to the bus station there was no bus and I received another email message saying "At the present time we are not able to forecast a departure time for this bus. Please call xxx -xxx-xxxx. I called and was told the line was too busy and was disconnected. Because I had a plane to catch and no idea if the bus was running or would get me there on time I had no choice so I rented a car.

When I got home and attempted to contact customer service for a refund I was offered a bus ticket.

I don't live in an area serviced by Megabus. And why would I follow up one unreliable trip with another attempt?

This is complete disregard for any customer satisfaction or service. I have repeatedly attempted to speak to a supervisor and been told they were sorry for the inconvenience but no.

This company should NEVER be patronized and should be investigated by the various State Attorney Generals in the US.

Extremely poor experience and FRAUD in my opinion

This review is a subjective opinion of a user.
Report Comment

More Review Details

Reason of review:
Poor customer service
Product or service
Megabus Jacksonville To Orlando
Review category
Transport
review #769258
Had an experience with Megabus? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
137 of 738 Megabus reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Megabus. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Megabus.
Filing a new complaint about
×