I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only allowed one piece of luggage per customer.
That being said, the driver was absolutely unreasonable and incredibly nasty, and should be fired, because nobody should EVER treat customers the way that he did. When the bus pulled up in State College, the bus driver refused to let me on because I had too many bags. Now, the luggage compartment was half empty AFTER all the customers had put their bags in the compartment. I offered to pay extra for the bag- the driver refuses.
Then another passenger without luggage offered to take the bag as their piece of luggage- the driver still refuses and tells me I can't get on the bus, and threatens to leave without me. At this point I am extremely upset and in tears. I tell the bus driver to be reasonable, that I have a flight to Europe to catch- bus driver says "that's not my problem, and if you don't figure out what you're gonna do in five minutes, I'm leaving without you". Since I was desperate and didn't want to miss my flight, I finally just stuffed as much stuff into one of my bags that I could fit, and called my friend to come get my second bag from the sidewalk since the bus was going to leave right then and there.
Of course, when my friend came to the bus stop curb 5 minutes after the bus left, the bag was gone, along with hundreds of dollars worth of clothes. That bag contained all of the t-shirts, sweatshirts, and boxers that I owned, so thanks megabus, for making me lose half the clothes in my possession.
Now, I understand why they have to have a rule that limits one bag per customer. However, when the luggage compartment is HALF EMPTY and I am offering to pay extra for my bag, and when ANOTHER CUSTOMER WITHOUT LUGGAGE WAS OFFERING TO TAKE THE BAG AS THEIR ALLOTTED PIECE OF LUGGAGE, there is NO REASON for this to have happened.
This driver was being a *** for the sake of being a ***, and I won't rest until I find out that serious action has been taken against him.
Megabus is a terrible company, and I never plan on taking them in the future until I know that disciplinary action has been taken against this driver. Whatever happened to respect for other people?
Monetary Loss: $300.
Location: Baldwin Place, New York