Megabus Customer Care Review from Bellevue, Washington

79 of 738 Megabus reviews

I was a megabus and it broke down!The company left passengers on the side of the road for two hours before someone came to fix it.

It was 100 degrees on the bus the bus driver wasnt going let was off and customer service wad rude. So after waiting another 1 for the bus to be fixed it broke down up the road where we set at a gas station from 1:30 pm to 10 pm not knowing how mush longer we would be there or if a bus was coming at all. I had my son with me it was and unsafe. So now i just trying to get my refund and that too has been a nightmare.

If i had the power to put this company out of business i would.They have no concern for their consumers and their safety

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Reason of review:
Poor customer service
Product or service
Review category
Transport
review #859215

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