Product: Megabus Customer Care Clear all filters (78 of 78 reviews match)
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Megabus - Good, friendly, fast past service

I needed my email updated. After only a few questions the service lady was able to update my email and I now have my reservation. Thank you
3.9
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Megabus Customer Care
#1180535
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Megabus - Terrible Customer Servic

Bus broke down on the side of the highway and was on the side of the road for almost an hour and a half... customers were getting off and getting picked up on the busy highway which is extremely dangerous. I am not satisfied and would like my money back
1.0
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Megabus Customer Care
#1177997
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Megabus - Mega bus have stolen money

Mage bus didn't send the confirmation to my email so I had to find another way and when I called them they said it had to be called about 3 hrs before. How if I didn't know they didn't send the ticket until I was at the bus stop
1.0
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Megabus Customer Care
#1166353
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Megabus - Cancellation

i wanted to change ticket's time, but the fees is more than what i actually paid for oth tickets
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Megabus Customer Care
#1163075
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I called 2 hour and 45 mins before the time of departure.To change the date until saturday. Refund was not a option. I was one hold for 10mins until i had a live person to answer the phone. When i finally spoke to someone. They told me the computure would not allow...
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user70517608
user70517608

Can't pay for ticket

Anonymous
Chris

You called the day of the trip, did you really expect a refund? You don’t get one, that’s obvious.As for changing the date, I doubt that happened. I’ve called many many times ...

1.8
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Megabus Customer Care
#1162007
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Megabus - Bus ticket

I spoke with a customer service representative about the date of my ticket. He was very rude and did not try to assist me besides me buying another bus ticket. I do not recommend this bus company to anyone.
5.0
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Megabus Customer Care
#1145564
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Megabus - Great people

Good customer service and great price
4.9
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Megabus Customer Care
#1145385
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I am a vocational counselor, attempting to find gainful employment for persons with mental illnesses.I spoke with a supervisor from the customer service department ( 877-462-6342), named 'Shantel'. The supervisor could not answer any of my questions correctly, provide...
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1.0
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Megabus Customer Care
#1139781
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Megabus - HORRIBLE!!

I booked a round trip for 1 only to find out that it was 2 one way tickets Called to make change and the customer service decided that she could no longer assist me, therefore she hung up on me ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE!!! THIS WILL BE MY FINAL TIME RIDING WITH MEGABUS!! WILL BES WROTING SERVAL REVIEWS ON ALL TYPES OF OUTLETS
2.0
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Megabus Customer Care
#1139504
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Megabus - Horrible

I will like to have a refund for the poor service and i was refused to get on bus by driver who was very rude . I then contacted customer service to change ticket because i have a family emergency and supervisor told me i had to wait 5-7 days and as i was talking she began to state her disclosure script and hung up ..she talked over me and ijust want issue rectified
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Megabus Customer Care
#1138439
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