Product: Megabus Customer Care Clear all filters (54 of 54 reviews match)
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I arrived late to Los Angeles Patasaoros Station and no one from Megabus was available on site to direct me or assist me, so I read terms and conditions hoping to see if I could change my trip and not pay a full fare- the terms and conditions said I would have to...
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Anonymous
Sassy Lass

If you arrived late for a flight and missed it, would you ask the airline for a refund? No, because missing it was your fault, not the airline's. And they would make you pay f...

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Megabus Customer Care
#1108023
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I had a family emergency tried get a refund could not take bus called to cancel and reschedule was hung up on within conversation on one call called back told cant help you I ezplained over and over my issues would like a refund also the bus set up to go where I dos...
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Anonymous
Anonymous

You might try your church. Read Megabus documentation. They will not refund for ANY reason.

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Megabus Customer Care
#1100609
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My name is Mrs.Terry Harper, I have been a passenger on your bus once before this current reservation. I am so up set to know that your customer service Reps are allowed to hang up on customers for no apparent reasons other then the asking to speak with a supervisor....
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Megabus Customer Care
#1093823
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Megabus - My operator was very helpful

#1115955
4.8
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I wanted to change my ticket but was too late. My operator gave me other options. I decided to purchase another ticket for a later time
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Exchange, Refund and Cancellation Policy
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Megabus - Refund

#1105507
3.3
Details
I had an emergency and had to go to the hospital and I missed my bus. If I showed paper work could I receive a refund the situation was out of my control
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Exchange, Refund and Cancellation Policy
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Megabus - These people are a rip off

#1047486
5.0
Details
I purchased a ticket for the wrong time an I cudnt get a refund in which i never asked for a refund all I wanted was to catch it again different date an I cudnt change it then bcuz they was closed on the weekend so I called today now they sayn I can't dam who r u people
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Megabus - Bad experience

#1046732
Traveling from New York to Philadelphia there was a heavy rain and nowhere to shelter and instead of letting everyone get in the bus they made us wait in the rain. That is pretty inhuman. Would never ever take this company again and they were very rude.
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I TRIED TO BOOK ONLINE AND SITE WAS DOWN SO I CALLED TO TRY AND BOOK OVER THE PHONE ONLY TO FIND THAT THERE IS A BOOKING FEE, SINCE THE SITE WAS DOWN THE SENSIBLE THING TO DO WOULD BE TO WAVE THE FEE RIGHT???WRONG THE SUPERVISOR JEROME WHO TOLD ME HE COULDNT TELL ME...
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1.0
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Megabus Customer Care
#1069859
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Okay so I called megabus around 5:45-6ish (3 hours before my departure time!!!!) three times from my phone and was never connected with anybody. So I went online to use the trade in ticket option they have on their website but it didn't give me an option to exchange...
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1.7
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Megabus Customer Care
#1054486
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I called megabus they tell me i got the referal number to my email. I explain again it was sent in a text. I assume that i received everything. Not knowing until my friend went to board the bus that those were the wrong numbers. They didnt text me all the numbets as...
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2.2
Product
Megabus Customer Care
#976479
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They charged us an extra $5 to get a seat on the next bus (not even guaranteed we're getting) and for half of us, it wasn't even our final destination. A couple of us called customer service and it's no help... waste of time. They don't care. Think twice before you book Megabus...
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2.7
Product
Megabus Customer Care
I didn't like
  • Poor comm poor cust serv inconvenience ext chg on co err
#937909
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My boyfriend and I took the Megabus from Omaha to Iowa City on September 11th. We were picked up at 8:00 and dropped off around noon. About an hour after we got off the bus we noticed that our Nintendo 3DS with a Game Fly game in it was missing and realized that we had...
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2.0
Product
Megabus Customer Care
I liked
  • Good price
  • Nice ride
I didn't like
  • Company dishonesty
  • Stolen item
  • Customer service
#931929
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Had to "cancel" reservation and received a notice from MegaBus that only $116 could be applied to new ticket since I cancelled more than 3 hours before trip and there was a $2 service fee (as outlined in the Terms & Agreement - which I "signed"). Yesterday I...
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1.0
Product
Megabus Customer Care
#931494
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Today my daughter was sched to from NY to Wash DC, she missed the bus because she could not find the location.I called the number to see if we could reschedule for a different time for the same day, and I was told by Javon that its not part of the contract that I...
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Megabus Customer Care
#924269
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