Manufacturer: Megabus Category: Customer Care Clear all filters (44 of 44 reviews match)
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I called megabus they tell me i got the referal number to my email. I explain again it was sent in a text. I assume that i received everything. Not knowing until my friend went to board the bus that those were the wrong numbers. They didnt text me all the numbets as...
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2.2
#976479
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They charged us an extra $5 to get a seat on the next bus (not even guaranteed we're getting) and for half of us, it wasn't even our final destination. A couple of us called customer service and it's no help... waste of time. They don't care. Think twice before you book Megabus...
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2.7
I didn't like
  • Poor comm poor cust serv inconvenience ext chg on co err
#937909
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My boyfriend and I took the Megabus from Omaha to Iowa City on September 11th. We were picked up at 8:00 and dropped off around noon. About an hour after we got off the bus we noticed that our Nintendo 3DS with a Game Fly game in it was missing and realized that we had...
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2.0
I liked
  • Good price
  • Nice ride
I didn't like
  • Company dishonesty
  • Stolen item
  • Customer service
#931929
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Megabus Customer Care Review

#974998
Their customer service is terrible. They couldn't access their systems for an hour. They should be able to send email before departure time so that passengers do not wait for the bus about 2 hours.
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Megabus Customer Care Review

#970060
I order my ticket over phone before place trip when went Atlanta they act like didnt want let on bus remind have kids with disabilities when got Washington Dc they gave incorrect information if you all i would take train or plane they will not get service agin pray they close them down they fill bull
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Megabus Customer Care Review

#915236
1.0
I was ripped off by mega bus for 75.00 for two tickets I brought n was not able to use or get a refund for them poor customer Severcies never got to ride the bus and no refundAnd they do not care they rip pplOff just to make money and that's so sad that's how they makeThere money off poor ppl I am pissed off and will never ride mega bus or refere them to anybody I want my 75.00 back
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Megabus Customer Care Review

#913424
How long does it take for your response about my refund or get another trip
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Had to "cancel" reservation and received a notice from MegaBus that only $116 could be applied to new ticket since I cancelled more than 3 hours before trip and there was a $2 service fee (as outlined in the Terms & Agreement - which I "signed"). Yesterday I...
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1.0
I didn't like
  • Terrible customer service
#931494
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Today my daughter was sched to from NY to Wash DC, she missed the bus because she could not find the location.I called the number to see if we could reschedule for a different time for the same day, and I was told by Javon that its not part of the contract that I...
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I've been a fan of Megabus previously. That is because i never interacted with the customer service dept, I only would buy a ticket and take a trip. HOWEVER, the moment i analyzed, did some researched, and had a few encounters with their customer service dept, I...
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1.0
I didn't like
  • Rude telephone agents
  • Customer services defended error
#917205
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Purchased ticket from Mobile Alabama to Atlanta Georgia 12:30 a.m.departure.My ride ran out of gas which made me be 3 minutes late. Called customer service to see if I could catch the next bus @ 11:30 am. They gave no help. Wanted me to purchase another ticket. When...
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We paid $640 for round trip tickets from Baltimore to NYC.It was a 3.5hr drive. We planned to stay the night, unfortunately when we booked the tickets, we unknowingly selected a same day return time of 30min of arriving. We are not blaming them for this, (although it...
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Anonymous
Anonymous

Did you read the terms of the sale? If not shame on you...

Im so dissatisfied that I don't even care to explain my ordeal.After reading some of the comments I now understand that I am one of many pissed off customers...to say the less. I lost out on more than 200 dollars that I will never see again. I work hard for my money &...
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Megabus - Worst Customer Service / Lack of Professionalism / No Refund
Megabus - Worst Customer Service / Lack of Professionalism / No Refund
Never again will I use Megabus. I will make sure no one else has to feel what I just endured. People spend that extra money and go with alternative modes of transportation. This isn't worth it. Trust me. Thanks for listening. Oh, and to Megabus if you're listening ......
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1.0
I didn't like
  • Phone rang for 10 minues
  • Phone etiquette
  • Cannot speak to supervisor
#874660
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