Product: Megabus Customer Care Clear all filters (126 of 126 reviews match)
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Megabus - I'm pissed...

I call for help and all I get is some lady hanging up on me 2 times what kind of costumer service is that. Wow
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Megabus Customer Care
#1236032
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Megabus - Checking route and ticket cost.

I was asking a question to the agent about a pricing from Houston Texas to Los Angeles California. But the agent was giving me a price quote to Milwaukee Wisconsin. The agent was not effectively listening to what I was asking.
1.1
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Megabus Customer Care
#1231302
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Megabus - ***

Every time I call I can't seem to get to talk to nobody they want to hang up on me before I get to a manager I've been trying to resolve this problem for over a month that's why I spent $200 buxs this time on airfare because I'm tired of Megabus
2.5
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Exchange, Refund and Cancellation Policy
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Megabus Customer Care
#1227320
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Megabus - Customer Care Review

I contacted a gentleman and ask a specific question and could not get a specific answer
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Megabus Customer Care
#1223581
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Megabus - Didn’t get to talk to no one

Didn’t answer the phone call want to know which location you depart from in Baltimore to New York
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Megabus Customer Care
#1221083
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My sister and I purchased 4 tickets to ride the Megabus. Due to unfortunate circumstances we missed our bus. While on the way to the bus we were rearended. When we arrived at the bus it was pulling off. Immediately I contacted Megabus explaining the situation. The...
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1.0
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Megabus Customer Care
#1219808
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Megabus - Customer Care Review

When i purchased a ticket for megabus and needed a refund for an un-used ticket for medical reasons and theres nobody you can reach. They should be named{{REDACTED}}.
1.7
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Megabus Customer Care
#1219498
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Megabus - Horrible Service

Weve been standing here over a hour awaiting a bus that shouldve left no one is saying anything to us about whats going on and our plans are interupped
3.2
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Exchange, Refund and Cancellation Policy
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Price Affordability
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Megabus Customer Care
#1217624
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Megabus - Need better customer service

Rude and disrespectful representive. She hung up on me
1.4
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
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Megabus Customer Care
#1217023
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Megabus - Refund policy

This is absolutely outrageous. I can't go on the trip because of pending weather conditions not only am I not getting a refund you want to charge me an extra $12 to change the date. This is ridiculous and this policy needs to change ASAP
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Megabus Customer Care
#1216077
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