Product: Megabus Customer Care Clear all filters (316 of 316 reviews match)
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Megabus in New York, New York - Rude costumer service

1.7
Details
Service rep for mega bus let the girl before me get on but as I was running to him would not let me get on the bus even though I was right after her, spent more time arguing with me and saying that I was now one minute late rather than letting me get on the bus which was right in front of me and even stopped to wait for me.
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Review
#1702943 Review #1702943 is a subjective opinion of poster.
Service
Megabus Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
3.0
Details
Tried to change reservations for a few hours, trying on and off. Saying that information cannot be found. I put in the reservation number with my name and then with my email and still nothing. The reservation is showing in my account. I tried to call to see if I could...
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Review
#1702613 Review #1702613 is a subjective opinion of poster.
Service
Megabus Customer Care
Pros
  • Affordable travel
  • Decent seats
Cons
  • Refund or transfer ticket policy
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Megabus in Southwest Dallas, Texas - Awful customer service

1.0
Details
I booked tickets 3 weeks ago and when my kids were dropped off at the bus station they were told the bus was full. I then called and asked for them to be on another bus and were told since it was offered earlier today and we did not take them up on it, they could not offer any help now. I will be contacting the corporate office. My kids have class tomorrow and they will not arrive until 2:45am. I had to pay for another ticket on Greyhound...
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Review
#1698530 Review #1698530 is a subjective opinion of poster.
Service
Megabus Customer Care
Reason of review
Poor customer service
Loss
$62
Preferred solution
Not sure since Megabus does not give refunds

Megabus - None now

I need to trade in my ticket
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Review
#1678280 Review #1678280 is a subjective opinion of poster.
Service
Megabus Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Customer service call center- People are not helpful. Seemingly unbothered and borderline rude. Could not help resolve ticketing issues related to the website.
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1 comment
Anonymous
#1757269

i had money stolen from me on megabus and I was told I should have called local police how am I to know what police to call if it happened when I was asleep on overnight bus ride between new York city and buffalo new York, cameras were on the bus and megabus company said nothing they could do

Review
#1666748 Review #1666748 is a subjective opinion of poster.
Service
Megabus Customer Care
Pros
  • Smooth ride
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • megabus wifi
  • BOO Megabus Customer service

Megabus - Cancelled our round trip

Update by user Sep 30

Responded with sorry tickets have been forfeited. No refund.

Update by user Sep 30

Received email back. Said sorry for the inconvienance,but your tickets are forfeited when canceled. Would not use Megabus again.

Original review posted by user Sep 28

Had booked for two round trip sept.21,from Grand prairie,texas to austin texas. Total of 108.50 for the two of us round trip. Called to try and cancel trip,because husband needed medical treatment and had to get back to ohio. Said could not cancel once booked. Will not recommend this company either. I think conf.# is but not sure 4116438301. janetnemeth@yahoo.com
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1 comment
HarshPuffin284
#1755057

Said tickets were forfeited with no refund. Would not recommend!!

Review
#1666595 Review #1666595 is a subjective opinion of poster.
Service
Megabus Customer Care
Pros
  • Affordable travel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$109
Preferred solution
Full refund

Megabus in Dallas, Texas - Horrible

1.0
Details
The Customer service people are no help and the supervisor hung up in my face I recorded the call so I will be email the corporate office about these issue I'm a paying customer I don't want to be treated like it was a free ride or something
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Review
#1656844 Review #1656844 is a subjective opinion of poster.
Service
Megabus Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Megabus - Lost item

I lost my laptop in megabus yesterday that dropped my off at w forest ave between cass Avenue and Woodward in Detroit Michigan My reference number is 19-8138-090319-M1R-1430-CHI-DET I called customer service 10 times since yesterday and nobody is really helping me with that and unable to track down the bus. Please help me with that ASAP
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Review
#1644383 Review #1644383 is a subjective opinion of poster.
Service
Megabus Customer Care
Pros
  • Affordable travel
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered

Megabus in Moreno Valley, California - Confirm pickup ares

1.6
Details
Bad experience. 3 attempts before agent answered my question.
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Review
#1643173 Review #1643173 is a subjective opinion of poster.
Service
Megabus Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Megabus Customer Service

Mailing Address:
Megabus
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
All Megabus Contacts

Megabus Reviews

  1. 555 reviews
  2. 277 reviews
  3. 200 reviews
  4. 103 reviews
  5. 94 reviews
Megabus reviews

Megabus in Brooklyn, New York - Reserved seat question

Explanation was provided regarding legroom.
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Review
#1642311 Review #1642311 is a subjective opinion of poster.
Service
Megabus Customer Care
Reason of review
Good customer service