Product: Megabus Bus Ticket Booking Rating: 1 Star Clear all filters (21 of 153 reviews match)
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Verified Reviewer
1.0
Details
I Budgeted A Trip From Washington DC, To Durham NC, To Spend My Thanksgiving Hioliday With My Elderlyu K-Mother In Raleigh, After Talking My Hard Earned Money To Purchase A Ticket Back, When I Was Making My Way Back, Delayed By Traffic, I Literally Am Headed Towards...
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1 comment
Anonymous
#1783889

Here's how you can tell someone who doesn't like to take responsibility for their actions. They pad out complaints with irrelevant factoids such as you going to see whoever for whatever.

You actually told on yourself. You were making your way back, delayed by traffic and the bust tipped out on you. You were late for whatever reason.

The rest of the nonsense you posted didn't matter. Time management....Time management...

Review
#1719003 Review #1719003 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Cons
  • Cannot speak to supervisor
  • Compensation
Reason of review
Poor customer service
Loss
$73
Preferred solution
Full refund
Tags
  • Waste of money
  • no exchanges

Megabus - *** at best

1.0
Details
They take your money until the bus leaves but you need to switch it must be done 3hrs prior. I booked my trip in the wrong direction they took my money and said it was outside the window so i couldn’t change it why take my money? Then they say so it’s the ticket price plus a 7.50 booking fee. So they expect you to pay 2xs plus tax to sit on a filthy pissy smelling bus with half working outlets. This bus service is *** thru and thru they are awful like the Chinese buses
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Review
#1639420 Review #1639420 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Pros
  • Convenience of pickup and dropoff
  • Price range
Cons
  • Return ticket was not refunded
  • Scammy policy
  • Reps disrespectful
Reason of review
Return, Exchange or Cancellation Policy
Loss
$23
Preferred solution
Full refund
Tags
  • Nonexistent Customer Service
1.0
Details
Megabus is making a ridiculous amount of money but their customer service is lacking greatly. The "supervisor" Lela tells me that because the system isn't working properly then there is nothing they can do but change it and charge me additional fees. This B.S. and a...
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Review
#1625191 Review #1625191 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Cons
  • Cheating and rudeness and nonperformance
Reason of review
Return, Exchange or Cancellation Policy
Loss
$23
Preferred solution
Full refund

Megabus in Miami, Florida - Need to change my ticket

1.0
Details
I need to change the time on my return ticket from Tampa to Fortlauderdale
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Review
#1617570 Review #1617570 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Return, Exchange or Cancellation Policy

Megabus will take your money

1.0
Details
I tried to make changes online and the website for my travel date. The website didn’t allow me to. Then I proceed to call customer service and she makes the change and is ready to charge me then drops my call. I call back the office is closed. When I call back early in the morning, they say I cannot transfer my ticket. Ridiculous!! Shannon was not helpful! They will steal your money.
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Review
#1613140 Review #1613140 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Cons
  • Website not reliable
  • Refund or transfer ticket policy
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$66
Preferred solution
Full refund
Tags
  • extra money
  • Client care
  • Megabus Complaint
1.0
Details
I have a complaint about a supervisor, whom told me that his name is Brittany, not sure if it's his government name or not but he was very rude, didn't give me a chance to talk and hung up on me and never tried to listen to what I had to say!! You'll shouldn't hire...
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Review
#1555830 Review #1555830 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Poor customer service

Megabus - Not able to book tickets I need

1.0
Details
Nobody answered the phone. I’m trying to get home
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Review
#1529921 Review #1529921 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue

Megabus in Burbank, California - Disrespectful supposed to be manager wouldn't hear out my accidental honest mistake, I'm sorta illiterate computer wise but he wouldn't listen to that

1.3
Details
Cuz i dont no alot amegabus to much & your *** Manager hung up in my face twice (f....n )miguel cause i made a mistake 15 mins ago 1 of ur employees said i can get a refund back listen to the call on 3-17-19 @ 4:30-4:45. Then miguel hangs up in a
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Review
#1494646 Review #1494646 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Poor customer service

Megabus in Peoria, Illinois - You messed my reservation up

1.2
Details
How am I booked a reservation online my card will not be excepted you guys book the reservation the same way and the guy put me a 24 hour layover
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Review
#1494152 Review #1494152 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue

Contact Megabus Customer Service

Website:
www.megabus.com
Mailing Address:
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
All Megabus Contacts

Megabus Reviews

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Megabus reviews

Megabus - Faulty Mobile App

1.0
Details
Original booking for 01/23. Booking No. AHXK53A. I used the problematic mobile app that had glitches REPEATEDLY. I had to re-enter information over and over. That was a big red flag that your system is unreliable. Now I am told the reschedule I attempted did not go through and I am out of my money. I will never use Megabus again! Too difficult and customer service hostile. I will be giving a horrible review and contacting my bank for a claim
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Review
#1472460 Review #1472460 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue