Product: Megabus Bus Ticket Booking Clear all filters (153 of 153 reviews match)
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Megabus - Need to purchase a ticket one way

Need to purchase tickets it’s not working online
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Review
#1556785 Review #1556785 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue
1.0
Details
I have a complaint about a supervisor, whom told me that his name is Brittany, not sure if it's his government name or not but he was very rude, didn't give me a chance to talk and hung up on me and never tried to listen to what I had to say!! You'll shouldn't hire...
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Review
#1555830 Review #1555830 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Poor customer service
I need to customer service we got disconnected doing the process
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1 comment
Maggie Grant
#1700442
Travel Expert
Customers can change the Megabus reservation online and by phone.
Online
  1. Visit megabus.com, click on “change trip" and enter your order or reservation number along with your email address.
  2. Select the reservation you’d like to change and click ‘trade-in.”
  3. Follow the on-screen prompts to request a revised reservation using the journey planner menu shown.
Please note that to use online service, there should be more than 3 hours before your scheduled departure.

By phone
Please call at (877) 462-6342 (toll-free number).

There can be a fee when modifying booking.
Review
#1554701 Review #1554701 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue
It was quick and easy to change my travel date and book a seat
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1 comment
Maggie Grant
#1700452
Travel Expert
Should you have any questions about Megabus services, please look through the Megabus Questions and Answers on the PissedConsumer website. You may also share your experience by posting comments via the company social media.
Review
#1554313 Review #1554313 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Honest return, exchange or cancellation policy

Megabus - Rude customer service

1.7
Details
Not help a individual with a disability
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Review
#1554215 Review #1554215 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Poor customer service

Megabus - Won't accept my payment

Megabus - Won't accept my payment
getting error regarding my address which is correct
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Review
#1552424 Review #1552424 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Problems with payment

Megabus - Miscommunication on my dates to leave

3.8
Details
Miscommunication on my dateFor my reservation and can I get a refund
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Review
#1551388 Review #1551388 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue

Megabus - To confirm my reservations

Customer service rep was extremely rude and did not help me at all!
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Review
#1549055 Review #1549055 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Poor customer service

Megabus - I booked a ticket

I booked a ticket to early & I couldn’t change the time on it so I missed the bus.And had to pay another ticket
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Review
#1548022 Review #1548022 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue
4.3
Details
I am a senior citizen I got confused trying to make reservations to New York from Washington DC for June 1, 2019. I have 3 tickets for today by accident. My granddaughter was not here to help me.
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2 comments
Anonymous
#1694929

You're giving all of us senior citizens a bad name. I am perfectly capable of finding a bus or buying the right tickets.

If you can't handle such a simple task without assistance, may I suggest an assisted living facility or a kind loving relative's home for the remainder of your days. Meanwhile, I'll handle my own business.

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Review
#1547870 Review #1547870 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Reason of review
Order processing issue