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Hi I am a passenger travelling in megabus from Washington DC to Philadelphia.The bus was supposed to leave DC at 5pm which it did.

The bus reached Baltimore around 6:50pm and the driver made an announcement that due to some reason another drive will be taking over and driving to Philly from Baltimore. It would take 20 minutes for the driver to be there and start the remainder of the Journey. But it's been an hour now and the bus is still at Baltimore. Typically the bus would reach Philly at 8:10 and its 7:50pm now while the bus is still in Baltimore.

This is the worst experience yet with Megabus. I would really like to complain this as an inconvenience that should not have happened. 19-5578-121916-M31R-1700-WAS-PHI is my reservation number.

I would like immediate assistance with this.Thank you.

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