Product: Megabus Bus Service Clear all filters (504 of 504 reviews match)
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The reservation (57/58-3021-120317-M27R-1830-NEW-ALB) for the bus my daughter was going to take home from NYC to Albany, NY said to be at 34th Street between 11th and 12th at least 15 minutes prior to 6:30 p.m. There were no buses on that block last night. There were a...
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1.0
Product
Megabus Bus Service
I didn't like
  • Bus did not show up and service reps disconnected my call 2x
  • Customer service reps are rude
#1141667
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We wait for a new bus for about 30 minutes but then are told we're just going to try to get our defective bus to New York anyway, AFTER the driver told us it could catch on fire. We had to pull over for 10 minutes every 20 minutes for about two hours until we FINALLY...
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Product
Megabus Bus Service
#1140523
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I bought a ticket to Philadelphia from NYC. The bus was supposed to leave at 9:20 and I was at the bus station at 9:05 and waited in the line for Philadelphia with some passengers. The assistant came and call us and said us this is the last call around 9:15 and he took...
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1.0
Product
Megabus Bus Service
I didn't like
  • No available supervisors
  • No customer appreciation
#1138015
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Megabus - Not on time

#1140804
Customer service had no idea pn when the bus was going to arrive. The lady kept saying it will arrive on a few minutes. Bus was supposed to arrive a 630am. And its 20 minutes later still have'nt arrived. Poor service never will I ride the megabus again.
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Megabus - Refund

#1138498
The bus left 5to 8 minute early and she was left. On nov 21,2017
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Megabus - Horrible

#1137504
Bus always late and smells horrible if seating downstairs
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Megabus - Completely Irate

#1135849
Bus was scheduled to leave at 3:55 to Atlanta ga. 5:11 and the bus is still not here. Called customer service and got hung up on. I am disabled and this is not acceptable. Had to stand outside in the cold with no seating and late for my transfer.
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Megabus - TRIP RUINED
I paid $202.00 for me and my daughter ticket & they sent me an email on where the bus will pick me up, im out in the cold with my child waiting ONLY to find out they changed their pickup location around the corner from where we was.The customer service rude asf. They...
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Product
Megabus Bus Service
#1136741
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On oct 19th i had my ticket bought Philladelphia to Boston at 1:55 pm. At 10 am that morning i received an email from MB saying my bus was delayed 90 min. I decided to arrive at 2:07 pm anyways since I was ready. To my surprise the MB staffed says my bus left on time...
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1.0
Product
Megabus Bus Service
#1117379
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I was (am) disabled however a bagger loaded another disabled person and a partner claiming to have my exact same reservation number... Megabus tbis is not cheap!!!! and NOT ETHICAL!!! Stop it, stop endangering vulnerable peoples lives for a few extra bucks at the...
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1.8
Product
Megabus Bus Service
#1116571
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MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
I have Pictures that I am including of What a Repulsive Ride we All Endured on this MegaBus Journey. Sewage, YES, as in the Toilet Water Running Down the isle and under the Seats where Passengers are to put their Carry Ons. I Have Contacted MegaBus and DEMANDED A FULL...
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Anonymous
Scheidt

Nearly two weeks later, have you had any health issues ?Disgusting isn't going to get you anywhere.You need to prove damage. Personal or property.They only contracted to trans...

1.6
Product
Megabus Bus Service
#1115481
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rAINING IN cHICAGO AND NO SHELTER, BUS WAS LATE, DRIVER WAS RUDE, RAINING IN CHICAGO, GOT SOAKED WITH A CHILD, NO SHELTER FROM RAIN , NO PLAce to sit down, OTHER THAN THAT, THE RIDE WAS OKAY, WE MADE IT TO OUR DESTINATION ON TIME, WOULDN'T HIGHLY RECOMMEND TO OTHERS TO...
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3.5
Product
Megabus Bus Service
I didn't like
  • Poor and rude customer care service
#1113592
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she had the money to pay for the infant and the driver and some woman threw there luggage off the bus........i have the recording from the incedent the lady was cursing and being very nasty to my wife and thats unexceptable i use mega buss all the time and will be...
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1.0
Product
Megabus Bus Service
#1111707
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I an in my 60's and heat like that is unhealthy. This is a great service i've used many tiimes for getting around inexpensivly but drivers like her make the experience unacceptable. I will ride again because at least in my experience she is not tipical but Megabus...
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2.9
Product
Megabus Bus Service
#1110957
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