Product: Megabus Bus Service Clear all filters (1059 of 1059 reviews match)
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Megabus in Toronto, Ontario - Wear disposable clothing

1.8
Details
Bed bugs on their bus
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Review
#1710864 Review #1710864 is a subjective opinion of poster.
Service
Megabus Bus Service
Reason of review
Bad quality

Megabus - Missed the bus

1.0
Details

Update by user Nov 12

I can only email the corporate company. I need to speak with someone concerning the error that was not on my part, but I still missed the bus.

Original review posted by user Nov 12

I requested a corporate number to speak with personnel regarding my an error that was not resolved yesterday concerning me missing a bus that I was at the location on time.
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Review
#1706076 Review #1706076 is a subjective opinion of poster.
Service
Megabus Bus Service
Cons
  • Cant talk to manager or supervisor
Reason of review
Return, Exchange or Cancellation Policy
Loss
$44
Preferred solution
Full refund
Tags
  • No Refund From Megabus
1.0
Details
My mother of 74 years old usually take this service to go from Miami to Tampa round trip and visit family a few times a year for many years already, never an issue before. This time the bus change the route but this is not suppose to be a significant change for my...
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Review
#1697871 Review #1697871 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Affordable travel
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Terrible Customer Service
1.0
Details
My mother of 74 years old usually take this service to go from Miami to Tampa round trip and visit family a few times a year for many years already, never an issue before. This time the bus change the route but this is not suppose to be a significant change for my...
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Review
#1697827 Review #1697827 is a subjective opinion of poster.
Service
Megabus Bus Service

Megabus in Charlotte, North Carolina - Bus driver

Did not like the way your driver talk to me & tell me he's going to put me off the bus very disrespectful I dont think I would take your bus again & on my was to Atlanta there was no air so your service was very poorly
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Review
#1693934 Review #1693934 is a subjective opinion of poster.
Service
Megabus Bus Service

Megabus - Custom Service

I was on time bus was to depart at 11:30 am by 2:00 no bus customer service was poor no one was able to confirm when the bus was arriving. “Just wait there they said” Total disaster
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Review
#1692533 Review #1692533 is a subjective opinion of poster.
Service
Megabus Bus Service
Cons
  • Late arrival
  • Poor customer service
Reason of review
Poor customer service
Tags
  • Ft Myers

Megabus in Nashville, Tennessee - Where's the bus??

My bus was over a hour late which made me miss my connecting bus. I feel I should receive a gift card for travel or refund my $30 ticket. I had to
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Review
#1690811 Review #1690811 is a subjective opinion of poster.
Service
Megabus Bus Service
Reason of review
Poor customer service

Megabus - Driver complaint

2.0
Details
Our African American driver called me a “cracker” and was extremely rude to me and the women aboard the bus.
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Review
#1689126 Review #1689126 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Affordable
  • Cheap prices especially if you buy months before you travel
Cons
  • Rude customer service
  • Inability to complete ride
Reason of review
Poor customer service
Loss
$87
Preferred solution
Full refund
Tags
  • bus company
  • Racially Biased Service
  • Customer Abuse
1.5
Details

Update by user Oct 18

no, Megabus has given me the run around. I am too through dealing with them.

I'm hoping to have a Boston based television broadcast company come to my apartment and interview me. I would really like for as many people as possible to know just how they treat consumers...

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Review
#1682715 Review #1682715 is a subjective opinion of poster.
Service
Megabus Bus Service
Pros
  • Cheap prices especially if you buy months before you travel
Cons
  • Were rude
  • Gave me a bogus e-mail address
  • Gave me the run around
Reason of review
Return, Exchange or Cancellation Policy
Loss
$42
Preferred solution
Full refund
Tags
  • unprofessional attitude

Contact Megabus Customer Service

Mailing Address:
Megabus
4400 S. Racine Ave.
Chicago, Illinois 60609
United States
Phone:
(877) 462-6342
All Megabus Contacts

Megabus Reviews

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  5. 94 reviews
Megabus reviews

Megabus in New York, New York - Bought the wrong ticket

5.0
Details
I bought my ticket going the opposite way—PHI-NYC instead of NYC-PHI. The customer service rep sent me a refund immediately and my problem is 100% rectified. Thanks, Megabus!
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Review
#1682698 Review #1682698 is a subjective opinion of poster.
Service
Megabus Bus Service