Product: Megabus Baggage Policy Clear all filters (48 of 48 reviews match)
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Megabus - Lost luggage

My name is Kimberly Whitt Reservations number 26/27-8685-040119-M97R-2300-ATL-DUR On April 1, 2019 I bordered the mega bus with my son to Durham North Carolina when we got there Tuesday morning my luggage was missing. Everything inside was going. My son and I had to spend a week in another state with nothing. I called mega bus customer service immediately to report my missing luggage and I’ve been given the run around every since then. I have spoke with several representative/agents I even had one to hang up in my face all because my luggage was stolen. I’m not sure what to do at this point. This was our first and last trip with megabus. I’m very much disappointed and disgusted. I feel like no cares about my missing luggage and that I’m just at a lost.
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Megabus Baggage Policy
Reason of review
Bad quality
Review #1519812 is a subjective opinion of poster.
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Megabus - Waiting for the call

My parents have one extra luggage to carry tomorrow from Philadelphia to Toronto canada
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Megabus Baggage Policy
Review #1517984 is a subjective opinion of poster.
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Megabus - Loss luggage

Trying to locate luggage no answer
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Megabus Baggage Policy
Reason of review
Poor customer service
Review #1511759 is a subjective opinion of poster.
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Megabus - Questions about luggage

Poor information for luggage size
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Megabus Baggage Policy
Review #1480084 is a subjective opinion of poster.
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Megabus - Great result from finding left bag

3.4
Details
My son left his bag behind when he left the Megabus in Philadelphia, after traveling from NYC, last summer. He did not have a tag or any identifying information in the bag. By leaving a very detailed description of the bag and its contents on the Megabus lost and found site, he got a call from a customer service representative who was able to identify the bag. She explained how he could arrange for a Fedex account, and with that information, they shipped the intact bag back immediately. I'd encourage anyone who left a bag behind to be as detailed in their description as possible, especially if it doesn't have a tag! Thank you to the lost and found team who were polite, diligent and efficient, Amelia Withington MD
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Service
Megabus Baggage Policy
Pros
  • Conscientious staff
Cons
  • Refund polcy
  • Return ticket was not refunded
  • When a bus was cancelled due to weather conditions
Reason of review
Good customer service
Tags
Review #1474163 is a subjective opinion of poster.
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Megabus - Lost luggage

Lost my med size black travelings nag with wheels on bus..i have tried to contact but no response...from las vegas nevada to riversdie..on saturday january 19..2019...arived in riverside at 2pm
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Megabus Baggage Policy
Reason of review
Bad quality
Review #1453477 is a subjective opinion of poster.
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Megabus - Forced to pay extra for luggage but bagged weighed exactly 50lbs

1.0
Details
last monday union station in d.c. was told my bag weighed 63lbs and was overweight. but i had already weighed it using the post office scale. weighed 50lbs. megabus employee at union station had a cheap walmart hand scale and told me it weighed 63lbs . forced me to pay $20 cash and didnt give me a receipt.
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Megabus Baggage Policy
Cons
  • False advertisement
  • Bad experience
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
Tags
Review #1449893 is a subjective opinion of poster.
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Megabus - I lost my luggage I was left in NYC

1.0
Details
Megabus - I lost my luggage I was left in NYC
When I arrived Immigration examination in Canada. I couldn’t find my luggage.
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Location
Rochester, New York
Service
Megabus Baggage Policy
Reason of review
Bad quality
Review #1413152 is a subjective opinion of poster.
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Megabus - Luggage

recently traveled from houston, to new orleans. only way to pay was internet. after loading luggage, was told it would be 30 dollars for an additional small suitcase. this was while boarding. no reciept, nothing. the baggage handler took 30 dollars. my ticket was 42 dollars! never ride again.
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Location
Houston, Texas
Service
Megabus Baggage Policy
Reason of review
Pricing issue
Review #1399338 is a subjective opinion of poster.
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Megabus - Asking if a kayak can be transported

Had to be packaged. Can’t bring.
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Megabus Baggage Policy
Review #1382461 is a subjective opinion of poster.