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2.0

I booked a round trip ticket on Megabus from Downtown Dallas to Houston, Texas, and departed from Dallas on Thursday, March 28. Halfway to Houston, the bus broke down and pulled off to the side of the road...in the middle of nowhere. This occurred at 1:30 pm. I, along with other passengers, got off the bus and stood in the median.

We were informed by the driver that a repair truck was coming to add enough coolant to be able to drive the bus 17 miles down the road to Buckee's where another Megabus (coming from Houston) would pick us up. After standing around on the side of the road for an hour, the bus driver decides he's going to start up the bus and try to make it the 17 miles to Buckee's...without having any repairs.

In the meantime, me and 3 passengers decided to call a taxi service to pick us up on the side of the road and take us the rest of the way to Houston. We were waiting for our taxi when the driver decided to push forward, without waiting for the repair truck. He removed our luggage and took off, leaving the 4 of us standing in the median. There was no way we were getting back on a bus that had already broken down once, and no doubt would be unsafe. Our taxi arrived around 3:15 pm, and as we headed to Houston, we passed the Megabus that evidently had gotten stranded less than 2 miles down the road from where it originally broke down.

It is usually my habit to drive from Dallas to Houston, but this time I chose Megabus because I was headed to the funeral service of my best friend, and I was too distraught to drive.

The taxi service charged us a total of $165.00 to take the 4 of us the rest of the way to Houston.

Sarah

Reason of review: Poor customer service.

Monetary Loss: $81.

Preferred solution: Full refund.

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