I have used Megabus for the last 5 years to commute regularly between Philly and NYC. I have watched the bus service go steadily downhill in the 5 years I have used it, but yesterday, was the last straw, plus I did a dumb thing -- I left my laptop under the seat of the bus I got off of.
I realized it as soon as I got home and called Megabus to ask them to try to call the driver and see if it was there, but I was told they can't call their drivers at all. This is ironic as I see the drivers talking on the phone all the time. 24 hours, multiple emails, and 4 phone calls later, over half an hour on hold for each call, I still can not get a straight answer from anyone at Customer Service about my computer, or if there is even a Lost and Found department or policy or protocol or phone number in place regarding lost items! This is an international travel business which lives on the internet for chrissake, and there appears to be no way to locate your lost items online, by phone or anywhere else, whether it be a lost purse, computer, credit card, money or passport!
I finally spoke with a supervisor a day later who said it does not appear to be on any list that she was looking at, so I have to assume my driver took it as another person told me the driver goes through each bus after each trip before he loads the next group of passengers on. That no one could contact the driver immediately when I called was beyond absurd.
I have to assume at this point that their driver took it and I will not be getting it back. I also will not be riding megabus again and want to warn people about the crooks that work for them!
Product or Service Mentioned: Megabus Bus Service.
Monetary Loss: $1000.