After my terrible experience and reading many similar expriences, I googled "I hate megabus." Turns out there's a page on Facebook. If you've had a terrible experience with them and want to be heard, log in to your Facebook account and search WE HATE THE MEGABUS.
What happened to me? They are terrible. I bought 2 tickets in one transaction and needed to change one. So, I went online to try to change one of them. Well, 2 tickets became 1 and I lost $18. Apparently, that is their policy. I called immediately saying I made a mistake and politely asked for their help. TWO DIFFERENT PEOPLE spoke rudely ...to me and told me I should've read the website. Now, I have to buy a 3rd ticket. What kind of policy is that???
Please join this page!!!! MegaBus is not a good company. It's bad enough they're always late (20-90 min) and overbooking, but to act like they did to me... a loyal customer NO MORE.
Location: Bronx, New York