815 Pierce St, Houston, TX 77002, USA
Not resolved
2.8
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Exchange, Refund and Cancellation Policy
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I purchased 2 tickets one to Houston and another one to New Orleans. Now the first bus coming from Austin to Houston was running late making me miss the bus to New Orleans.

I called customer service and they told me I couldn’t exchange my ticket that I had to buy a new one . So I buy a new ticket and contact customer service again about the issue and they told me they could only exchange the ticket , but I had already purchased the new ticket now I need a refund .

Product or Service Mentioned: Megabus Bus Service.

Reason of review: Poor customer service.

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