Additional Fees
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Value for money

I purchased 2 tickets one to Houston and another one to New Orleans. Now the first bus coming from Austin to Houston was running late making me miss the bus to New Orleans.

I called customer service and they told me I couldn’t exchange my ticket that I had to buy a new one . So I buy a new ticket and contact customer service again about the issue and they told me they could only exchange the ticket , but I had already purchased the new ticket now I need a refund .

Product or Service Mentioned: Megabus Bus Service.

Reason of review: Poor customer service.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 30.
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