2.8
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
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I purchased 2 tickets one to Houston and another one to New Orleans. Now the first bus coming from Austin to Houston was running late making me miss the bus to New Orleans.

I called customer service and they told me I couldn’t exchange my ticket that I had to buy a new one . So I buy a new ticket and contact customer service again about the issue and they told me they could only exchange the ticket , but I had already purchased the new ticket now I need a refund .

Product or Service Mentioned: Megabus Bus Service.

Reason of review: Poor customer service.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 30.
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