March 11 2021
Bought ticket from Jacksonville FL to Orlando that was supposed to leave at 4:45pm but the bus didn't get to pickup location till after 6 something.
And didn't get to Orlando FL till 9 and was suppose to be there at 7:30pm.
I called megabus to complain about it and they told me that their records show that the must was five minutes late on their departure from Jacksonville and five minutes late on their arrival in Orlando...
I made a written complaint that was to be answered within a timely manner I had to reach back out to them.
And they lied again.
I'm pissed because I've used megabus since OCTOBER no less then 4 times a month.
I pay my money on time I should arrive on time.
Plus I had to pay $50.00 to get me home because I got there late and my ride couldn't wait...
People paid to be told actual tracking of the bus and wasn't informed the bus would be late...
Product or Service Mentioned: Megabus Bus Ticket.
Monetary Loss: $73.
Preferred solution: Full refund.
Megabus Pros: Cost value, Price.
Location: South Newnan Street, Jacksonville, FL 32202