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The Megabus broke down on the side of the highway and passengers including myself waited 2 1/2 hours for the next bus. The driver didnt give no estimate time to when the help was arriving nor did he tell his passengers where the bus was coming from.

As we proceeded to the next station everything went smoothly, but turns out we had to turn BACK around and go to the station and pick up the remaining passengers. Reason being was that they told passengers at this specific station that we were delayed. The scheduled time was around 8:00 a.m. They told them to come back around 11 for depature but the bus decides to arrive at 12.

JUST UNACCEPTABLE! I have been on this bus since the night before and to not arrive on time and EXTREMELY late is SUCH AN INCONVENIENCE!

Product or Service Mentioned: Megabus Bus Service.

Reason of review: Poor customer service.

Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Feb 23.
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