One of the worst travel experiences I have ever had. Coming from Australia/Europe, where travelling via bus is ubiquitous/seamless, I could not help but be appalled at the horrendous level of service provided on our DC to NYC trip - from an extremely rocky and uncomfortable ride due to the way the driver was braking/accelerating to the horrendous rock hard seats.
The driver fails in the most basic requirements of the job!
The worst part of the trip was that the tickets indicated a trip time of 4.5 hours. The final trip duration was 6 hours. Simply unacceptable. In any other business, the person(s) running the show would be fired for gross incompetence.
Premiere cities such as NYC and DC require far better bus operators than Megabus which was utterly bad.
Also, mask enforcement was haphazard.
Certainly the first and last time I would be using their service.
To those coming in from outside the US, I would recommend either catching an Amtrack train (if possible) or renting a car or getting on another bus service. Stay away from Megabus.
User's recommendation: Hire a car, pick an Amtrack train or try another bus operator.
Location: West 34th Street, New York, NY 10001