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I was unaware that I needed a separate ticket for my lap child, so as I was purchasing a ticket on my phone for my baby, the driver closed the doors, & pulled off even though I was banging on the door telling him to wait. The driver had already loaded my luggage onto the bus though so I went through *** just to get one of my bags back, not to mention this happened after we were stranded overnight for hours until I could get a ride home from my family friend.

It was horrible. When I called megabus they recited some policy like a robot.

Product or Service Mentioned: Megabus Vehicle Driver.

Reason of review: Poor customer service.

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