New York City, New York
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I live in New York but travel back to my hometown, Philly, often.I used to be a regular Chinatown bus rider.

Granted the bus was a headache because you couldn't reserve a seat but at least you could buy a round trip ticket for $20 and use it whenever you desired. I started taking mega-bus about a year ago, thinking that paying a little more would be worth it to get a reserved spot. Unfortunately mega-bus service has gone from ok, to absolutely horrible!!!! I would hear horror stories from others about their chronic lateness and unprofessional attitudes but thought I'd give them the benefit of the doubt.

Almost every time I have taken this bus it has been 20 mins. to 1 1/2 hrs. late ( which is actually a blessing considering other people that I have known to wait OVER 3 HOURS!!!) Even when it leaves within a few minutes of its scheduled departure it always makes poor travel timing, so I'm always late to my destination. The designated stops are always packed with lines upon lines of angry passengers waiting with confusion and frustration.

The final straw took place on Sunday. I had a reservation to head back to NY at 11:30am. I was running late and realized that I would probably show up to the mega-bus stop one or two minutes late. Due to mega-bus' consistent lateness I figured they would still be loading the bus.

Once I got to the stop at 11:32am, to my surprise I learned that the bus had already left!!! I was told I had to wait an hour for the next bus and would also have to pay an additional $5 to "change" my reservation. Apparently about 10 other people that arrived before me had also missed the 11:30 bus. Technically I was at fault but if mega-bus employees possessed decent customer service skills there is no way they would have left without at least waiting a few extra minutes knowing that there were a significant amount of unclaimed reservations.

Nevertheless I waited for the next bus along with the other passengers on standby. When the next bus arrived, all passengers on standby were rudely told that they then had to wait for the next bus because all the reservations were filled. At that point it was completely obvious that we were going to be stranded on a random sidewalk waiting and watching buses come and go with no available seats in sight. Since I had already missed my appointment back in NY I decided to try my luck calling customer service and seeing if I could pay the $5 fee over the phone to have a guaranteed spot on the next available bus.

After being given the run around and then being placed on hold for 20 MINUTES, I made sure to remind the so-called manager that she could review my credit card records and see that I have been a frequent rider and loyal customer despite mega-bus' chronic lateness and extremely uncomfortable standing lines. All I wanted was to be given a guaranteed seat on the next available bus. I was finally told that because I arrived after the bus left the stop then I essentially forfeited my ticket. My only option was to wait indefinitely for another bus with available seating.

I was livid after this ordeal!! To know that a bus company with no station or seating areas getting on average $15 one way/person (not including all of the "change-fee") could be so unprofessional and unaccommodating angers me to no end!!!!!!! I am so sick and tired of businesses robbing people of their money and not being accountable for the services they are supposed to be providing.

For this, I AM DONE!!!!A MEGABUS RIDER NO MORE!!!!!!!!!!!!

Review about: Bus Ticket.

Review #347453 is a subjective opinion of a user.

PRODUCT OR SERVICE Megabus Bus Service
Reason of Review / Monetary Loss Not specified / $15
Preferred solution Not specified

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wendy
#888103

$5 fee because you were LATE and you're complaining?Just try that with any other company, namely greyhound or amtrak or an airline, other than southwest.

You'd be paying a lot more than $5.

Get a grip, lady.

AngryToo
Baltimore, Maryland, United States #830595

Yes, their standby policy of basically forfeiting a ticket is terrible. Not only will you be slighted for missing a bus by two minutes, but even if there IS room on the next bus they will fill those spots with poeple who arrived EARLY. In other words, if you have a ticket for 5pm and miss it, if there are spots on the 5:30, they will fill those spots with 6pm ticket holders who arrived early, and the latecomers from the previous bus are left in limbo.

megabus
Dallas, Texas, United States #678111

sounds like there is a lesson to be learned from ya'lls experience....don't be late and don't put yourself in the position of getting left behind....

I guess if it was an airplane, you would expect them to sit on the runway waiting for you.:grin

sharky
Brooklyn, New York, United States #667129

I don't feel sorry for late people who miss the bus. I am always early and I am very annoyed when I have to wait even longer for some selfish latecomer who thinks his time is more valuable than mine.

Cmc7777
York, Pennsylvania, United States #579872

I arrived to my bus 1 minute late, but it was still there in the parking lot.I ran up and knocked on the door, and the bus driver just looked at me, shook his head at me, and drove away.

The next bus didn't leave until 10 at night, so I had to inconvenience my dad and have him drive 4 hours total to pick me up a

and take me home. They are awful and inconsiderate. Even when I called the company regarding the issue, they just made excuses for the driver. I rode the bus several times as well and expected them too be late once again just as you did, and the one time that I'm the late one instead, I'm the one who gets punished for it.

They never accept responsibility when they're late, and I never bothered to complain to them about it before.I would love to see them run out of business.

Swadian
to Cmc7777 #627237

This is what happens when you don't have a station and you use unreliable equipment! Add poorly trained drrivers and you got a terrible operation somehow loved for cheap fares and double-deckers (which crash all the time).

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