It's Aug. 25 and I'm on the 4:30pm bus from Jacksonville to Atlanta.
Is there a specific policy that states a passenger is not allowed to sit in the 2 seats behind the driver? I called customer service and they said there is no such policy. I spoke to a CSR named Tierra Wilson, who was polite and told me that it was ok for me to sit in the 2 seats behind the driver, in spite of the driver saying that I couldn't sit there. She told me to go ahead and sit there and simply inform the driver.
There is water leaking from the ceiling on this bus onto my seat and some other seats.
I have a video documenting this. The attaches screenshot shows a STEADY stream of water. Over 1 liter has leaked out and onto my seat and my clothes are wet. It is also leaking onto the electrical outlets.
There is a puddle on the floor where some bags are. Your driver is rude, violently yelled at me for moving to the 2 seats behind him when I questioned him why I could not sit there, stated that it's for "security reasons," and threatened to pull over and call state troopers. Most unprofessional behavior I've ever seen from a bus driver.
I think he's just saving 2 whole seats for his bag. This driver is giving Megabus a bad name and his negative attitude and violent yelling at customers should be documented.
Review about: Megabus Bus Service.