Megabus - Customer service no longer an option.
I got on the Megabus in Miami at 12:30 pm and was checked in by the driver. I showed him my confirmation paper, he told me I was ok to get on the bus.
The trip itself was fine, but I began to notice the time. It was getting later and later and I was supposed to have been in Orlando around 4:20. I got to Orlando at 7:49 having missed my bus back to Miami (as it was a day trip). When I asked the people working here what can be done to rectify the situation, they became extremely rude and unprofessional.
Horrible representation for your growing company I might add. I was being told that there was nothing they could do and to call customer service and to not ask them another question about it. HORRIFIED! I could not believe I was being spoken to and treated this way!
I did however call customer service thinking maybe there I would be met with people who have an ounce of dignity and respect for customer satisfaction. I kept being placed on hold and being told to call back within a specific period of time. What?! And then what put the proverbial nail in the coffin was that I was asked to REPURCHASE a ticket to get home.
I ALREADY PURCHASED THE TICKETS I WANTED TO PURCHASE! This experience was in the simplest form the most disturbing and unethical display I could have every had the displeasure of being involved in.
And I will continue to post this to discredit this company as it does not deserve to have customers if they are treating them this way. And once home, I will no longer patronized this company as they have a lot of work to do to get their attitudes about business and service up to par.
Reason of review: Not as described/ advertised.
Location: 902 N Semoran Blvd, Orlando, FL 32807, USA
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