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on 4/11/17, I rode Megabus from Dallas -Houston. arrived in downtown Houston about 3.20-3.30pm. When I get off from the bus, I straight to get my luggage and shockingly couldn't find it. I asked the driver and unloader but they have no clue, just saying call customer...
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#1038311
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I have already filed this complaint on one site, but I am doing it again. In short, I paid for a ticket for a friend from HOU - CHI, leaving HOU at 9:55 AM. My friend was at the bus stop in HOU before time. There was only one bus there, and that bus was destined for...
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2.5
I didn't like
  • Customer service experience
#1037796
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On April 14 I paid for a round trip ticket on the mega bus from Atlanta to Knoxville tn returing April 17. The April 14 trip went as expected no issues driver was nice. On April 17 my return trip I arrived at the bus station 30 minutes early for the depature time which...
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I didn't like
  • This company and policy
#1036209
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Megabus - Bad experience

Megabus
#1046732
Traveling from New York to Philadelphia there was a heavy rain and nowhere to shelter and instead of letting everyone get in the bus they made us wait in the rain. That is pretty inhuman. Would never ever take this company again and they were very rude.
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Megabus Vehicle Driver Review

Megabus
#1038268
1.7
Bus is freezing cold driver does not respond to requests to change temp and internet not functioal
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Megabus Bus Stops Review

Megabus
#1033245
Had a family crisis after I purchased my ticket. Was told I can get a refund if I provide the documents stating my crisis this is my first n last time attempting to use megabus I'll travel on the greyhound
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Short Review for March 24, 2017, Pc_service

Megabus
#1025010
1.0
I was in an accident on one of your mega buses and my lawyers are trying to contact you because we were hit and find out because I was injured we're having trouble contacting all call 214 874 1029
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The bus driver told everyone about the stops she "may" or "may not" make. Depends on how she feels. We had a 7 hour ride and she locked the restroom due to someone human nature. We had elderly/children on the bus. One elderly lady did not eat or drink the whole 7 hour...
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I liked
  • Price
I didn't like
  • Bus driver disrespect
  • Employees were rude
#1032280
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I purchase three tickets for two Megabus journeys. The first journey was from Atlanta to Orlando The driver was over a hour late once arrive he was extremely Rude, and had a I don't care attitude. All the Atlanta WORKERS was very Rude and Unprofessional. The bus was...
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Anonymous
Anonymous

This company have not replied and is not responding to emails, file a dispute with credit card company and getting ready to file a complaint with the BBB

1.0
#1029572
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Its March 30, 2017, this young black gentleman who is driver from Charlotte, NC snd supposed to stop in Atlanta. So he was rude to me. But this other rider bats her eyelashes and is lighter complexion so he actually pulls off 20 minutes LATE so someone can bring the...
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Anonymous
Anonymous

He was not nothing to be trying to get perks from...who goes around trying to harrass someone online you felt like their money spent was not worth the disaster of him being la...

Anonymous
Anonymous

So you're upset that your hair hat(weave) and loud act wasn't good enough to get perks from a silly driver?

2.8
I didn't like
  • Bus driver was rude and not cutomer friendly
  • Bad service
  • Worst customer service
#1027745
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Please DO NOT book with Megabus. My mother a 70 year old and my daughter an 8 year old was stranded for 8 hours. They left ATL at 11:00am and was scheduled to arrive in Durham NC at 7:45pm. The bus driver was new and couldn't provide much help. I called customer...
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Anonymous
Anonymous

"new and couldn't provide much help"What did you want him to do, pull a replacement bus from his ***? You people kill me with complaints like this. The guy on the scene can't ...

1.0
#1025655
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Never forget your bag in the baggage hold if you take Megabus. Scratch that - never take Megabus. Because even a simple moment of forgetfulness, which we've all had at least once, will cost you dearly. Calling them is useless. You'll reach someone paid to follow a...
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Anonymous
Anonymous

"Such an unfortunate, ***, avoidable situation"You said it, don't forget your bags and this situation can be avoided. Great advice for the youth of today.

2.8
I liked
  • Safe driving
  • Affordability
I didn't like
  • Lost and found
  • Mean drivers
#1003324
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Megabus - Excused absence for not attending registration
Could'nt make the registration because i had an critical appointment that i had to attend for my child on the same day. She needed her mental medication and special counseling before i left her unattended with babysitter. She has a disorder that requires for her to...
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1.5
I liked
  • None
I didn't like
  • Refund policies
#989857
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I purchase reservation on 11/17/2016 to Houston, Tx for 01/18/2017 and return trip for 01/19/2017 for some reason my return trip was schedule for 03/14/2017 and I was asking for reservation change without additional charges and the *** people only can say sorry! Wow I...
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1.0
I didn't like
  • Way i was treated i am a disable customer
#988244
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