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1.9 Based on 333 reviews
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  • Customers like
    • Price 13
    • Price range 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 24
    • Refund policy 17
    • Terrible customer service 10
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I have rode the Megabus 15+ times now and this will be my last. The main reason I chose megabus originally was due to it being cheap and decently convient. The reason I will not ride megabus again is because out of 15+times riding the bus they have been late 10 or more of these times the Cleveland browns have a better chance of winning the Super Bowl than megabus actually showing up when they're suppose to.The second time I rode the bus they... Read more

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  • From mobile
  • Dec 14, 2016
  • by anonymous
  • #973312

The bus driver for my trip frist reproch jr was rude and sharp. On my trip 12-14 -2017 from miami to tampa loaded bus @4:30 pm @ the car rental station i asked him could i sit in the seat behind he rudly told me no i ask him why he told me i just cant thy why i have sat there on other trips.he just rude.

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  • From mobile
  • Dec 09, 2016
  • by anonymous
  • #970060

I order my ticket over phone before place trip when went Atlanta they act like didnt want let on bus remind have kids with disabilities when got Washington Dc they gave incorrect information if you all i would take train or plane they will not get service agin pray they close them down they fill bull

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  • From mobile
  • Dec 01, 2016
  • by anonymous
  • #965315

I was catching a bus in new orleans.i am disable and received very poor service. M Wallace 832 334 8138

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  • From mobile
  • Dec 01, 2016
  • by anonymous
  • #965109

Miss 310 bus from atlanta ga to indanposils in had to take wife to hospotal and wanted to no if can get anther bus

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I purchased a ticket to leave TN at 6:35pm to arrive in ATL at 10:10pm my next bus was to leave at 10:45. My 1st bus was an hour late. Now I understand traffic but you would think that the bus driver would call and say they are running late. I'm not mad about this what I'm upset about is when i called customer service I had the rudest person you could possibly imagine. Some rude asswipe who said raised his voice said it was my fault because I... Read more

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Where do I start? Rude bus driver and loader. He was short and snappy with the riders. The bus was freezing constantly and he Left me and some other rider in another state. He stopped the bus and didn't say how long we were stopping for. A few of us looked for him and couldn't find him, but when we tried to ask the loader, he yelled "leave me, I'm Loading". Needing to use the bathroom and the one on the bus was occupied for a long time, I ran... Read more

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I was in New York and was coming home to Massachusetts on Monday morning. The scheduled time for the megabus to leave was 12:10 pm. I arrived early and got in a very long line. The temperature was freezing and it was rainy and windy. As we waited we asked the workers (who by the way sat in a nice warm van) when the bus would arrive. At first they said the didn't know then we were told the bus was around the corner fueling up. We were told this... Read more

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  • From mobile
  • Nov 28, 2016
  • by anonymous
  • #962510

Bus is beyond late. No way to call and find out why the bus is late. To top it off it's raining

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We were a party of three, and we literally paid $240 to your company for our trip to New York from Providence, including the return trip. I have been a loyal costumer even though my was shaken by the lateness of services multiple times I still preferred Megabus, yet recently I'm further questioning if I'm making the right choice. Every single time that I took megabus the bus was late. 10mins, 15mins, an hour... Multiple times. This time I... Read more

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