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I arrived late to Los Angeles Patasaoros Station and no one from Megabus was available on site to direct me or assist me, so I read terms and conditions hoping to see if I could change my trip and not pay a full fare- the terms and conditions said I would have to...
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Anonymous
Sassy Lass

If you arrived late for a flight and missed it, would you ask the airline for a refund? No, because missing it was your fault, not the airline's. And they would make you pay f...

#1108023
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I live 15 minutes from the bus stop in new orleans la. My bus was at 9 am i left a 8 on the way there there was a really bad car accident causing a 1hr delay in the ride. I missed the bus and was trying to get on the next bus leaving because the prices were the same. I...
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2.7
#1101144
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I had a family emergency tried get a refund could not take bus called to cancel and reschedule was hung up on within conversation on one call called back told cant help you I ezplained over and over my issues would like a refund also the bus set up to go where I dos...
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Anonymous
Anonymous

You might try your church. Read Megabus documentation. They will not refund for ANY reason.

#1100609
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Megabus - On my way to Atlanta from new orleans left at 11:30am broke

Megabus
#1114602
2.3
Details
Broke down at 11:57 am on top of the 24 mile bridge ti slidell which wad very scary when you are surrouned by nothing but water sit on the bridge and still sitting its been 2 hours already and its it about 80-90 degrees in new orleans and on this bus we should be compasated for the inconveniece this is dangerous
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Megabus - Terrible

Megabus
#1114537
1.6
Details
The Wi-Fi didn’t work. My power at my seat was also broken and I could not turn off the air vent. Terrible experience!
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Megabus - Booking

Megabus
#1114475
Horrible connection Could not hear customer service .
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Megabus - Get my reservation number confirmation

Megabus
#1114374
Because I don't have it yet
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First of all I want to say that I love the Megabus, I have always felt comfortable, and in safe hands, with the driver, but this lady driver was very rude, and very mean. She made me feel like I should not having riding her bus, I missed my first bus from Indy to...
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3.0
I didn't like
  • Customer service experience
  • Because of poor customer service and refund
  • Rude workers outside the bus
#1100326
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We were supposed to leave DC at 5:00am initially, but the bus hadn't left the station until 5:03am. We were already there and the bus hadn't left on the scheduled time. The bus was empty and the driver refused to open the door for us. We waited at the station for the...
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#1100076
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I purchased a megabus ticket for September 3rd from buffalo airport to New York City. The bus was scheduled for 9:30 and because I have taken megabus before I made sure to be at that bus at 7:45. I am 9 months pregnant and waited for a 9:30 bus from 7:45pm to 12:30am...
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1.0
#1098485
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When the Megabus DD496 left ATL to WAS at 10:00 am, once the bus got on the road. The driver had problems. She stopped 3x before the busbroke down at Augusta, SC at 1:15pm. I had missed my 6:40am bus due to a family emerg. Reser# 41-3256-090517-M38R-0640 ATL-WAS...
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#1096955
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I had an amended ticket which I paid almost $15 extra in order to arrive to my destination early. After sitting in line for the 11am bus that was running 30-45 mins late! Lets not forget I initially showed these idiots that all I received was a ref. Number of confirmed...
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1.0
#1094794
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My name is Mrs. Terry Harper, I have been a passenger on your bus once before this current reservation. I am so up set to know that your customer service Reps are allowed to hang up on customers for no apparent reasons other then the asking to speak with a supervisor....
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#1093823
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Recently went from Indianapolis to Chicago. The bus had an awful, horrendous smell. There was NO ventilation and the driver was aloof and did not seem to care. He also was NOT personable or communicative. Thank goodness a passenger had some air freshener and some hand...
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2.7
#1092242
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